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Society6Reviews 1,528

3.6
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Society6 Reviews Summary

Society6 has a rating of 3.6 stars from 1,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Society6 most frequently mention customer service, full refund and phone case. Society6 ranks 23rd among Home Decor sites.

service
239
value
216
shipping
224
returns
152
quality
207
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Arizona
1 review
0 helpful votes
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Excellent customer service
September 5, 2018

Society 6 is an excellent website that stands beyond their products. The customer service is superior and I highly recommend this company.

Date of experience: September 5, 2018
Arizona
1 review
0 helpful votes
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I had an issue with a discounting going through, and they were able to quickly help me out and apply the code with no hassle.

Date of experience: September 2, 2018
New York
2 reviews
1 helpful vote
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The art, t-shirts, stickers/labels, and paper material I have ordered from Society6 have all been terrific. Images screened on to fabric are vivid, highest quality, and make for apparel that wears well and looks even better. Note that the chosen tee brand - Bella - is a superior manufacturer of apparel: ain't no crappy, worn out, pilled synthetic or cheap cotton happening here.

Add to that, there are no returns. The product isn't what you thought or what you had in mind, no problem: your order will either be replaced or you get a refund. For those who dig regifting or work for business that do Secret Santa or Yankee Trade, you never have to buy stuff again.
(I say that in jest, because everyone has their motivating factors.)

You may wonder, as I certainly do, how can a business sustain itself if it makes duplicates and only is paid for half of those. And my guess is that the quality of things is so good - evinced by the aforementioned apparel and that orders are created once they are ordered and not pulled from a warehouse where things have been mass made - that repeat business, referrals, and consistent orders make it so.

While the customer service model - email interaction as opposed to phone and live chat - not what most of the industry provides (, I'll take it everyday and twice on Sunday versus rote, rehearsed, scripted talk with people on a help desk who could not care less.

Recently the sizes of five of the six tees I ordered were wrong, and Gen and J. M worked tirelessly with me to ensure I could get replacements that would work. I didn't mind that we did this via email, because first, it wasn't that important (I mean, it's clothes) and when time is spent to review policy, process, and available product, the results are better.

I'm all about Society6, and I hope you will be.

Date of experience: August 23, 2018
Sweden
1 review
3 helpful votes
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AVOID AT ALL COSTS!
August 16, 2018

The first time I ordered from this site and what a pain this has caused. First of all the told me my order was shipped. Several days later it was still not shipped, so I contact them and they apologize and ship "my package".

2 weeks later I get a large customs fee, which was strange for only 3 t-shirts. But I have to pay this fee because otherwise I'll be fined. When I finally receive the package it's FULL of shirts, none of which I ordered. Instead of sending me my 3 (white, green, blue) shirts in size Medium, they sent me EIGHT XL black shirts, hence the giant fee. They at least refunded me the 65 USD for the order, but I had to pay 40 USD! For the customs fee, for a bunch of cloth I have no use for.

Absolutely horrible and their customer service is just filled with copy paste responses. They refuse to reimburse me for their error of sending me a large package that I didn't order, so basically I payed 40 bucks for a giant headache.

Avoid this horrible site at all costs!

Date of experience: August 16, 2018
Massachusetts
1 review
0 helpful votes
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Great Company
August 9, 2018

Best customer service I have ever encountered. Very helpful and accommodating no matter what the situation was.

Date of experience: August 9, 2018
Australia
1 review
0 helpful votes
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I LOVE SOCIETY6
August 1, 2018

Hey Society6! My friend received her birthday present from you guys and she absolutely LOVES it so much! Thank you for always having the coolest $#*! on your site that's so unique to you xx

Date of experience: August 1, 2018
Texas
1 review
2 helpful votes
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Returns
July 27, 2018

They will not cover shipping back on returns. Had to pay $45 for shipping back on a $175 order. Sadly will never be ordering for here again or recommending this site.

Date of experience: July 27, 2018
Canada
1 review
0 helpful votes
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Playful work of art
July 26, 2018

I discovered this playful art work from - https://society6.com/pierreemile - and I immediately fell in love with all of his illustrations.

Date of experience: July 26, 2018
Pennsylvania
1 review
0 helpful votes
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I've ordered shirts and art prints many times from Society 6 and have always been more than happy with the quality of the products. However, that changed when I decided to branch out and purchase a tapestry and a couple decorative pillows... the quality just did not justify the high price of the items. Upset, I contacted society 6 to see if I could get a full refund. The first rep wasn't that helpful, but the second one (Jeffery) immediately issued me a refund for the entire order without hesitation. Didn't even ask me to send the items back. I am more than happy and super appreciative of the excellent customer service and while I may not order these products again I will continue to buy shirts and art prints from Society 6.

Date of experience: July 25, 2018
Wisconsin
1 review
0 helpful votes
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Gryffindor common room
July 23, 2018

I was astonished to find that Society6 had wall tapestries of The Lady and the Unicorn, which is the tapestry on the walls of the Gryffindor Common Room in the Harry Potter movies. For years, Ive been looking for anything similar that I could use to recreate the look. I was thrilled to find the exact image on a wall size tapestry, that was also affordable! The tapestries arrived quickly and in perfect condition. The quality is very high - the colors are rich, the images are beautiful, the cloth is relatively thin but 100% opaque, the texture is velvety. I used them to re-create the Gryffindor common room in my basement and the results are stunning. Next, I plan to order the tapestry of the Hogwarts Express!

Date of experience: July 23, 2018
Germany
1 review
0 helpful votes
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High quality customer service
July 15, 2018

I had an issue with a package not arriving because of the delivery company just not delivering. That wasn't society6's fault so I contacted the customer service to try again and get a replacement order shipped out.
The customer service was really good, replied within the same day and shipped out the replacement as well with no additional fees and also gave me all infos I needed to know about the replacement in an additional email.
All in all a very satisfactory service and I will order again!

Date of experience: July 15, 2018
Spain
1 review
0 helpful votes
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Excellent follow up service
July 13, 2018

I had immediate and helpful response from Society6 personnel when I contacted them with a query about my order. A+ service.

Date of experience: July 13, 2018
Christin H.
Massachusetts
1 review
0 helpful votes
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3 years later, my tote bag is still beautiful
July 12, 2018

Long overdue review: I bought a Pocahontas print tote bag from Society6 three years ago. When it arrived, I wanted to exchange it for a smaller size, and the speed and helpfulness of their service was AMAZING. My tote bag is gorgeous too - even though it's been three years, I always get compliments when I wear it around town!

Date of experience: July 12, 2018
California
1 review
0 helpful votes
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Great and fast customer service
July 10, 2018

Ericka very quickly and effectively solved my problem. I'm very happy with her professionalism and willingness to help me out right away. I don't often write reviews, but I believe she deserved one.

Date of experience: July 10, 2018
New York
1 review
9 helpful votes
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Update: Item was received on 12/24
July 9, 2018
Updated review

I did end up receiving my item in time for Christmas, but it didn't come on the 23rd as promised. Not sure if it was an error on their part or DHL. I still probably wouldn't order from Society6 again. I'm wary of their business practices.

Date of experience: July 9, 2018

Scammers and Liars!
December 20, 2017
Previous review

IF I receive my item, I will go back and edit my review of this company, but as of right now, I am HIGHLY UNIMPRESSED with Society6. First, I ordered a framed print for my boyfriend on 12/16. The order wasn't even processed until 12/18. I am in the United States. The website states they use USPS for shipping in the US. I went online, it says they used DHL for shipping my package. I have experience with DHL from both a consumer and a seller standpoint and can tell you from both of those experiences that DHL is NOT usually very reliable. Anyway, I copy my tracking number from Society6's website into DHL's website and lo and behold, THE TRACKING NUMBER DOES NOT EXIST! They have no idea what I'm talking about. Society6 has generated a completely arbitrary tracking number on 12/20. So on 12/18, two days AFTER I've placed my order and they've taken my money, they've decided to even start processing my order. FOUR days following my order, they finally decide they'll ship it (maybe?)... using some other third party shipping facility not even endorsed by their website (I checked three times just to make sure I wasn't wrong - nowhere is DHL listed on Society6's website. ONLY USPS.). Now, keep in mind, the email I received straight from Society6 states "don't worry, regardless of what happens with the snow storms, your package is still guaranteed to arrive by 12/23!"... well, if you're just now sending it out, and DHL doesn't seem to know anything about this mysterious tracking number... is it REALLY arriving on 12/23 or are you laughing all the way to the bank with my money? Because right now, my gut is going with the latter. They also promise a confirmation email when the package is on its way... according to their website, the package is on its way, but I never actually received that package. I thought today "I wonder if they shipped anything out, I should check" and that's what prompted me to check because I never actually received an email from them. So... no correspondence... no valid tracking number... nothing. And again, it's not being shipped via USPS, as promised on their website. I don't WANT it shipped via DHL, but I guess I don't have a choice now... although, there's really no way of knowing if it's truly en route or not because the tracking number Society6 provided me with isn't even registering into DHL's website. As several others have pointed out here, there is no customer service number... presumably because they don't want to be inundated with angry customers wanting to know where their packages are at Christmastime. There's a form to fill out, but my fear is that it's useless. I filled it out... here's hoping. I truly hope I'm wrong in all of this. Like I said, I'll come back and revise my rating if I am.

Date of experience: December 20, 2017
Massachusetts
1 review
0 helpful votes
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Very Impressed
July 7, 2018

I am really impressed with Society6. I emailed them to find out how to exchange a tapestry I ordered and instead of giving me directions on how to return it, the representative gave me a $45 coupon code to get the tapestry I wanted! You wont find that kind of service anywhere else. And the response time was within minutes. Very competent. I will buy from them again.

Date of experience: July 7, 2018
Israel
1 review
0 helpful votes
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Best support centre out there!
July 5, 2018

Best support centre out there!
Always a pleasure to purchase, not once have I been disappointed from the product, user experience, of support.

Date of experience: July 5, 2018
Canada
1 review
0 helpful votes
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Great products, fast service, helpful staff
July 4, 2018

I love the artists on here. Very quick delivery, too. Plus I had an issue with my order, and it was very quickly resolved.

Date of experience: July 4, 2018
Minnesota
1 review
0 helpful votes
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Fun beautiful designs great company<3
July 3, 2018

I ordered the (1) Watermelon by Milatoo $34.99 Rug / 2' x 3' And ordered the wrong size and Society6 let me keep the rug and refunded the purchase great customer experience will shop again.

Date of experience: July 3, 2018
Washington
1 review
0 helpful votes
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Where is my discount?
July 3, 2018

Very appreciative of the quick response to my inquiry. Discount was immediately given all within 15 minutes of my purchase.

Date of experience: July 3, 2018

From the business

Society6 is an online marketplace that empowers artists to make their artwork available for sale as a variety of products (for example Art Prints, T-Shirts, iPhone Cases, Throw Pillows, and more).

The artwork on Society6 is created by hundreds of thousands of artists from around the world.

When you buy a product from Society6, we produce it using only the highest quality materials, and ship it to you on behalf of the artist.


society6.com
Founded in 2009
Santa Monica, CA, United States
+129