Kelly S.

IF I receive my item, I will go back and edit my review of this company, but as of right now, I am HIGHLY UNIMPRESSED with Society6. First, I ordered a framed print for my boyfriend on 12/16. The order wasn't even processed until 12/18. I am in the United States. The website states they use USPS for shipping in the US. I went online, it says they used DHL for shipping my package. I have experience with DHL from both a consumer and a seller standpoint and can tell you from both of those experiences that DHL is NOT usually very reliable. Anyway, I copy my tracking number from Society6's website into DHL's website and lo and behold, THE TRACKING NUMBER DOES NOT EXIST! They have no idea what I'm talking about. Society6 has generated a completely arbitrary tracking number on 12/20. So on 12/18, two days AFTER I've placed my order and they've taken my money, they've decided to even start processing my order. FOUR days following my order, they finally decide they'll ship it (maybe?)... using some other third party shipping facility not even endorsed by their website (I checked three times just to make sure I wasn't wrong - nowhere is DHL listed on Society6's website. ONLY USPS.). Now, keep in mind, the email I received straight from Society6 states "don't worry, regardless of what happens with the snow storms, your package is still guaranteed to arrive by 12/23!"... well, if you're just now sending it out, and DHL doesn't seem to know anything about this mysterious tracking number... is it REALLY arriving on 12/23 or are you laughing all the way to the bank with my money? Because right now, my gut is going with the latter. They also promise a confirmation email when the package is on its way... according to their website, the package is on its way, but I never actually received that package. I thought today "I wonder if they shipped anything out, I should check" and that's what prompted me to check because I never actually received an email from them. So... no correspondence... no valid tracking number... nothing. And again, it's not being shipped via USPS, as promised on their website. I don't WANT it shipped via DHL, but I guess I don't have a choice now... although, there's really no way of knowing if it's truly en route or not because the tracking number Society6 provided me with isn't even registering into DHL's website. As several others have pointed out here, there is no customer service number... presumably because they don't want to be inundated with angry customers wanting to know where their packages are at Christmastime. There's a form to fill out, but my fear is that it's useless. I filled it out... here's hoping. I truly hope I'm wrong in all of this. Like I said, I'll come back and revise my rating if I am.