Snapfish

Ordered some prints. They are sitting at my post office for 2 weeks. I chat with them. "Sorry sorry sorry."

Her: Do you want me to put in a complementary order for you to replace this one?
Me: Yes, I would like you to fulfill your part of the transaction.
Her: What do you mean by that?

Oh, sh!t, that set me off. Got refund; Closed account. Will never order from them again. Companies gotta stop farming out CS for cheap.

Like most others here, I have received poor service from Snapfish. Order should have shipped by Dec 15 at the latest and still no sign of movement of the order. It's still just marked as being in progress. Repeated requests to the on-line chat have been cut off, or if I do get through I'm told "don't worry your order will ship soon", without actually telling me when the order will ship. I really don't think they have a clue as to when any orders will ship and I saw a note on their website yesterday indicating that delivery of new orders before Christmas was still possible. Liars! Interestingly, I placed an order for the same product with another supplier yesterday and the product has now been shipped. This was my first order with Snapfish and likely the last.

Placed an order in mid-November which hasn't arrived.
Chatted to someone via online chat; he promised me he would chase the courier company and get back to me - he didn't do that.
Spoke to someone else who said he'd expedite delivery: it still hasn't arrived.
All emails to customer service are ignored or bounce back.
Meanwhile I have had 10,000 spam emails and all my requests to unsubscribe have been ignored, breaching Data Privacy laws.
Overall I would rather be punched by a corpulent man with wounds on his hands than do business with this 'company' again.

I'm amazed about all the complaints in here (not judging!) it's been a while since used snapfish but this site it's been my family's option when it comes to print our pictures.
Their quality was good, I even have a poster I printed with them in 2010 and the colors are still good.
You gotta make sure your pictures are cropped like the way you want or check other details. Online services can be a massive headache.

My sister still uses Snapfish and so far she's satisfied with the quality of the printings.

Stay away from their face masks. Based on description large seemed too large. Was going to order small but was told it's for children, so got the large anyway. It covers from above my eyebrows to way below my chin and I am almost 300 lbs! Material is cheap polyester from China - like swimsuit material. It's like breathing through a plastic bag. It literally gets sucked into your mouth when you breathe. And forget about breathing through your nose. The smell will kill you! Didn't try the filters because I have asthma and know it makes it even harder to breathe, but it's job might be too filter out the oily, chemical smell of the fabric. You can use the silicone rods to shorten the horrible already stretched out elastic ear straps, but can't change the fact that the mask will cover your entire face glasses and all. What a huge waste of money this was. Oh, and the photo was blurry too.

Horrible products. I ordered 200 prints, which came to me cropped (by hand) with heads chopped off of photos. I spent 3 days trying to get my money back, which did not happen. The customer service people were not helpful and quite rude. I will NEVER shop with them again.

Snapfish "lost" 231 photos that I've been collecting over the years. They had technical support trying to get them back but finally emailed me and told me there was no way to get them back. I am completely devastated. I don't have backup for most of these photos that have been taken over the years for various reasons... I never worried about it because I assumed I would always just be able to get them on Snapfish. I guess I learned my lesson. To make matters worse, all customer service can say is "sorry" and "we are not a backup service." They offered me a credit for 10 photo books. I'm sot sure why they would think I would even consider doing business with them again after this fiasco.

Wow. They make it seem like you're getting huge discounts, but when they charge $50+ for shipping, the "discounts" you supposedly got evens out to zero discounts. For example, right now they have a 55% off sale on the entire order. I was about to check out and was expecting to pay around $40 because my order was $85. Well, that turned out to be $48 off, but they also added a $53 freaking dollar shipping fee. Absolutely terrible business practice. Thanks for wasting 2 hours of my life. You lost a customer and I will warn everyone about this site.

I have used snapped fish before and was extremely happy with them great quality happy with the price. I'm wondering what's happened to the company these pictures are horrible. Colors are dull and off. The photo paper is super thin. Shipping charges were extra high. Not satisfied!

I ordered 36 photo books, promptly packed them in care packages and gave them out as gifts. I had one left and I realized the several of the pages had been printed crookedly. When I contacted customer service they said they would do nothing about it. I don't like a company that doesn't guarantee their work and doesn't put customer satisfaction as number one. Be very careful if you use Snapfish or you may get poor guality product and no concern from the company to fix it!

I ordered Christmas cards from Snapfish.com on 11/27/23. They still have not arrived as of 12/12/23. The order tracking details on their website has been stuck on "Shipped" for the past week-and-a-half and has not moved. The estimated delivery date originally reflected 12/8/23, but that has slowly changed and now it says 12/23/23. I'm not able to speak to a customer service rep, and their chat feature just either takes me to an FAQ or it sends me right back to the order tracking details. Had I known that I would not receive my Christmas cards before Christmas, I would not have ordered them from Snapfish.

It is very upsetting that my old albums are gone - What a terrible thing to do to loyal customers of many years. The mobile site is so awful - can't look at your albums as a separate item - now you can't edit photos for light and contrast - online rep says that feature is coming soon - I should have stayed with Shutterfly. All my photos are here and can't be transferred. All free 100 print deals are on mobile site only - yet I have to use my laptop to make my projects- and view my photos carefully. The new marketing team should take a look at all the negative reviews - you have caused an uproar of dissatisfied customers! What a shame...

We made a photo books for an entire basketball team. 15 people. We had all codes written down and were prepared to use them. We completed the book with 78 pages thinking we could get half off additional pages, 60% off entire order for signing up for emails and free shipping over $29. Only one code would work! We expected to pay around $400-500 with codes and it cost $778! Using the best code only, not even free shipping could be combined! I will never ever use this photo site (snapfish) again, very deceptive and after all the work and time to make books, it was a huge disappointment!