Ordered some prints. They are sitting at my post office for 2 weeks. I chat with them. "Sorry sorry sorry."
Her: Do you want me to put in a complementary order for you to replace this one?
Me: Yes, I would like you to fulfill your part of the transaction.
Her: What do you mean by that?
Oh, sh!t, that set me off. Got refund; Closed account. Will never order from them again. Companies gotta stop farming out CS for cheap.