Kevin K.

Support
Elizabeth W
Customer Support
QUALITY ISSUE
Order ID: **************
Order Status: Delivered
Tracking Number: *********************
Estimated delivery date:
Mon, Feb. 26.
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Elizabeth W
Hi Kevin, thank you for contacting Snapfish Customer Success.
Hi elizabeth - very difficult to reach you folks
Elizabeth W
My apologies for your order having quality issues. I know how frustrating this is for you. I will certainly do my best to assist you.
The quality of these first time experience photos with your company are horrible - I want to return them and get my money back
Then delete my account!
My name is kevin kunz
Elizabeth W
Thank you for the order details, Kevin. To evaluate this issue, can you please take 2 or 3 photos of the product that clearly show the issue and attach them to this chat?
IMG_0723.HEIC
3 MB
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IMG_0724.HEIC
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Elizabeth W
Hi, Kevin. Are you still with me? I hope I didn't lose you.
Yes. Trying to get you photos

Elizabeth W
Thank you for the update.

So these are way too dark
All of them are like this. Plus the paper is so poor quality -very thin -- the photos i get from Walmart are better
Elizabeth W
Thank you for the images. Please allow me a moment to take a look into this and get back to you.
Were all of them affected, the 8x10 prints and the collage prints?
They all suck
And the quality of the paper is horrible
Elizabeth W
Thank you for the clarification and the feedback.
I'd like to offer you a seamless customer service experience. If it's convenient for you, could we continue our conversation via email? This will enable us to delve deeper into the matter and assist you more effectively. II will have to send this to my next level of support for further assistance and email you once I receive a response form them.
Nothing to dive into - my expectation is a refund and I am not satisfied with the quality of these pictures.
I am expecting refund! Will this not happen? If not then I will have to deny the credit card and open an investigation
Elizabeth W
I will forward all your concerns for the best resolution to be offered. I apologize for this inconvenience caused.
The resolution will be offered after the issue has been evaluated.
Okay i have copied this conversation and will deny the charges - feel free to communicate
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