Janet M.

Snapfish "lost" 231 photos that I've been collecting over the years. They had technical support trying to get them back but finally emailed me and told me there was no way to get them back. I am completely devastated. I don't have backup for most of these photos that have been taken over the years for various reasons... I never worried about it because I assumed I would always just be able to get them on Snapfish. I guess I learned my lesson. To make matters worse, all customer service can say is "sorry" and "we are not a backup service." They offered me a credit for 10 photo books. I'm sot sure why they would think I would even consider doing business with them again after this fiasco.