Snapfish

I lost albums, projects, and many photos during the migration. My children's lives were documented and saved on Snapfish. I'm told, "Sorry about that. Here's a coupon." Then I'm told, "Don't worry! Our engineers are fixing it!"

I'm so sad. I used this site as back-up storage. I thought that was the whole point of their site. These photos were all I had. Photos of my babies, birthdays, holidays, friends and family that have passed away. I will never stop crying over this. They have completely failed in their mission.

I tried several times to down load pictures to make a card with another online card maker. I was very frustrated and was about to give up because it was getting so close to the holiday I wanted to send cards for. I searched for another company and found snapfish. Didn't have any problems down loading pictures or finding things on the site. I got just what I wanted and a coupon code too. The cards even came a day before I was expecting them.

I seem to have lost all my pre-new site books - I can get the photographs, but not the albums I spent so much time putting together. So how am I going to re-order? By spending hours re-creating past books? I don't think so.

Snapfish have also at one stroke discontinued the format I have always used (no more dust covers on offer) with no explanation or warning.

This 'up-grade' was a serious step backwards. I was always happy with Snapfish before but am now actively looking for alternatives.

What a shame.

Your new site is a disaster. I've been a customer for over 10 years and brought many products from you. I went into my "project history" and the only things that show up are from 2015. Many of my old photo books are missing and the ones that do show up have been destroyed by Snapfish eliminating many of the embellishments. This was all done without alerting the customers before they went ahead and changed their site. The classic site was so much easier to use - - - I truly don't know what they're thinking with this horrible new site. Bring back the classic!

Ordered Christmas cards and return envelopes. Received return envelops with someone elses address. The only way to contact them is via Chat. This takes at least a half hour to get someone while you wait in a que. Then another half hour or more to get answers back. The correct address was supposed to be fixed and re-sent out to me in a few days. Did not receive. Cancelled my order and requested refund. Unacceptable and unprofessional. Use someone else and save yourself a headache.

I just completed 2 books on the new site and am working on my last one EVER. I tried the books from scratch and did not have too many difficulties but do not like the backgrounds, etc. I'm still working on the one they imported from the Classic site and have run into plenty of issues. I plan to switch to another provider that actually lets you edit the pictures so that you do not need 2 programs to complete a project. This has doubled my time spent putting these together in an already busy schedule. I gave it a shot and it is no longer meeting my (or a ton of others from what I'm reading) expectations - especially for the price - even at half off.

I spent 10 hours working on a photo book that was time sensitive. I saved it multiple times while working on it. When I went in today to finish it up, only the first page was there. Talked to customer service who said nothing saved because I didn't sign in each time. I had never signed out and was obviously logged in then I'd access my book every day. Now I have to start in all over with a different company uploading 125 photos and writing captions. And it will be late.

I'm very disappointed that Snapfish would force us to change to a new site where we can't even edit our photos. It defeats the purpose of a photo site in the first place. The new site is awkward and not at all user-friendly. I assumed the editing capabilities were just difficult to find, so I used the classic site for as long as I could. Even then my last 2 orders on classic were cancelled because of some issues with my pictures. I have loved snapfish and been a regular customer for years, but am sad to say I will be switching to shutterfly or another site where we can still edit photos and the site is user-friendly. I need some photos changed to sepia, and the customer service rep is asking me to be patient (I've needed them since December and it is now April!). Please tell me why we should wait for MONTHS to be able to edit & order photos? That doesn't even make sense. You are a photo editing site where photos can't be edited. Absurd!

Dragging on for a month…I received a project that was horrible quality and asked for a refund as their sight says. The customer service e reps always have to send a request to the "next level". They not able to give refunds. There have been so many back and forth with the service person contacting the next level, and usually the answers that come back have nothing to do with the quality I mentioned. It's a cycle that keeps going round and round. They say they can't give a refund even when I sent them their policy. OMG. This is ridiculous. I won't ever order from them. Something has changed in the last years.

Do NOT use. There are other alternatives. The customer service is the worst we have experienced with any online retailers thus far. We asked for a status update, a refund or a replacement on an online order that had gone missing. SNAPFISH slow rolled us and took no actions even after 5 emails. We had to resolve the issue through our bank by disputing the charge. Then it took 3 emails to cancel our online account. The reps are incompetent, and there is no customer service quality control.

I'm really tired of wasting my time on the app. I have gone through my photos, selected them all, only to have them disappear, or have different photos show up, or have no way to review and adjust them. And Lord help you if you try to make an album. HOurs wasted trying to get it right with their user unfriendly system. It's a shame because when it works it's great but getting it to work is hell. The customer service dudes in India have no idea how to help you. They give you the wrong advice. Their English isn't good enough to understand you. And you only get to them after frustrating conversations with a robot that can't help you on the "live chat ". I am done. I'm switching to another app.

I ordered 9 calendars that I made on their site with my own photos. I asked to have them received within about 2 weeks and paid $43 for shipping. 4 days after they were supposed to be delivered, I had not received them and spoke to customer service via a chat. They tried to blame the delay on the USPS, but said they had no tracking info - which I paid for - and only offered me 50% off on the shipping cost. I told them if they couldn't prove they sent them, that I wanted a full refund - which I got right away. I noticed that quality was not as good last time I ordered, but the prices were better than other places. Never again will I go back.

I ordered our cards on 12/6 (100) and they still have not arrived. It finally says shipped for tracking but the delivery is 12/22. How is that acceptable. No one will receive them in time for Christmas. The worse of it all is the customer service. There is no phone number listed. When I looked it up elsewhere and called the number is no longer working. So you can't even speak to someone. Then I waited for over an hour to love chat with someone and when I was the first in line it said "cancelled" and that there were no agents available to speak. I tried sending emails but when I hit "submit" it goes to a blank screen. I have used snapfish for photo books, prints, and cards for years and will never ever use them again!

I am so disappointed. I liked preparing the photo book online but, then, realized the spine would not match the rest of the book. For some reason, you must select the color of the front cover, back cover and spine separately rather than just one cover color. It took much negotiation with customer service to get this issue resolved but, then, the final product came with text cut off most of the pages- even though I was careful to size it so it fit in the space allowed online. I paid for a completely unusable end product.