Jennifer C.

I'm very disappointed that Snapfish would force us to change to a new site where we can't even edit our photos. It defeats the purpose of a photo site in the first place. The new site is awkward and not at all user-friendly. I assumed the editing capabilities were just difficult to find, so I used the classic site for as long as I could. Even then my last 2 orders on classic were cancelled because of some issues with my pictures. I have loved snapfish and been a regular customer for years, but am sad to say I will be switching to shutterfly or another site where we can still edit photos and the site is user-friendly. I need some photos changed to sepia, and the customer service rep is asking me to be patient (I've needed them since December and it is now April!). Please tell me why we should wait for MONTHS to be able to edit & order photos? That doesn't even make sense. You are a photo editing site where photos can't be edited. Absurd!