Each and every time I've ordered from this company, I've been very pleased. I recently had a problem with my mail delivery. The product I ordered was never received (this was NOT their fault - it was the post office). They credited my account, including shipping. What more could you ask for. Excellent service!
Your new site is a disaster. I've been a customer for over 10 years and brought many products from you. I went into my "project history" and the only things that show up are from 2015. Many of my old photo books are missing and the ones that do show up have been destroyed by Snapfish eliminating many of the embellishments. This was all done without alerting the customers before they went ahead and changed their site. The classic site was so much easier to use - - - I truly don't know what they're thinking with this horrible new site. Bring back the classic!