Without doubt the worst online shopping experience I've had for quite some time.
I placed an order in March. After two weeks I hadn't received my order and hadn't heard from GranOtpic so I emailed them. They ignored me. I emailed them a further four times and each time they ignored me.
I had had the foresight to pay with Amazon Pay so I opened up a claim. This prompted GranOptic to get in touch to say the order was on its way. It eventually did turn up, addressed to the wrong person. Bizarrely they sent a test product: I ordered some glasses with clear lenses; what I received was a dummy product with large logos all over the lenses, rendering them totally unfit for purpose. At this point I received an email from GranOptic demanding I close the Amazon Pay claim. I explained that I had received a defective product and was told I was "ridiculous" for expecting clear lenses (as per the photo of the item I had ordered) and that this doesn't exist, however if I sent the glasses back and paid some more money, GranOptic would fix the problem for me.
They also refused to acknowledge their mistake over the labelling issue and levelled a few more insults at me.
To charge someone 82 for glasses that cannot be worn is outrageous.
Ignoring several emails, refusal to fix the problem and then finally sending a raft of insulting emails is just unacceptable. I can only infer that this company's business model is one made upon deliberate fraud.