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Christian S.

  • 2 Reviews
  • 14 Helpful Votes
  • 0 Thank Yous

Experience: Health

Member since October 2014

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2 Reviews by Christian

Without doubt the worst online shopping experience I've had for quite some time.

I placed an order in March. After two weeks I hadn't received my order and hadn't heard from GranOtpic so I emailed them. They ignored me. I emailed them a further four times and each time they ignored me.

I had had the foresight to pay with Amazon Pay so I opened up a claim. This prompted GranOptic to get in touch to say the order was on its way. It eventually did turn up, addressed to the wrong person. Bizarrely they sent a test product: I ordered some glasses with clear lenses; what I received was a dummy product with large logos all over the lenses, rendering them totally unfit for purpose. At this point I received an email from GranOptic demanding I close the Amazon Pay claim. I explained that I had received a defective product and was told I was "ridiculous" for expecting clear lenses (as per the photo of the item I had ordered) and that this doesn't exist, however if I sent the glasses back and paid some more money, GranOptic would fix the problem for me.

They also refused to acknowledge their mistake over the labelling issue and levelled a few more insults at me.

To charge someone 82 for glasses that cannot be worn is outrageous.
Ignoring several emails, refusal to fix the problem and then finally sending a raft of insulting emails is just unacceptable. I can only infer that this company's business model is one made upon deliberate fraud.
Order placed on 30th September but products never received. After a week I contacted them and got an email stating that Hermes had tried to deliver the items but were unable to as nobody resided at the building. Transpires ChemistDirect had sent the items to the wrong address. I corrected their error and on 9th October they assured me that the products had been sent to the correct address and would be delivered "within 48 hours". Three days later, still no products. I contacted them again and was ignored. I contacted them again and they replied, getting my name wrong, with a copy/ paste of the first email, in which they claim Hermes had tried to deliver but that nobody was at the building. I pointed out their error AGAIN, and asked for re-delivery. Their latest reply was another copy/ paste of the first email.

Clearly this company is a sham. Avoid if you don't want to lose your money.

Christian Has Earned 14 Votes

Christian S.'s review of ChemistDirect earned 7 Very Helpful votes

Christian S.'s review of GranOptic earned 6 Very Helpful votes

Christian S.'s review of GranOptic earned a Fraud Buster vote

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