American Express

I'm deeply disappointed with American Express. Their rewards program has been nothing but a letdown. They over-promise and under-deliver, advertising amazing benefits but failing to follow through. After being charged a hefty annual fee, I expected to enjoy the rewards they promote, but I've seen little to no value for the money spent.

Customer service was unhelpful when I reached out to resolve these issues, leaving me feeling unheard and frustrated. I regret choosing this card, and I'd strongly advise others to look elsewhere if they want a company that stands behind its promises.

https://youtu.be/kSR9l66brlk
I'm Sandra Brazelton, a 30-year CEO, real estate broker, and business consultant. After 17 years of trusting American Express, I experienced a shocking ordeal that caused emotional and financial harm. Here's what you need to know:
1 Deceptive Billing Practices: I was billed during an active dispute, despite clear policies stating otherwise.
2 Ignored Online Disputes: Submissions were closed instantly without review.
3 Blocked Access: I was denied access to the dispute portal, leaving me powerless to present evidence.
4 Communication Barriers: Endless transfers, disconnections, and unhelpful representatives wasted hours of my time.

Messed up customer service the suspended my card and told me to submit the document and i have submitted it but it's been a month they haven't did anything about it whenever i call them they are like it will take 2 to 3 days and i'm tired now of this please i recommend don't get american express there are better cards and best customer service available

As a Gold Amex customer, I applied for the American Express Platinum card, and it was approved quickly. However, two months have passed, and I still haven't received the card. The most frustrating part is that I'm being charged the monthly fees without being able to enjoy the benefits that I'm supposedly paying for. It is unacceptable that a card promoted as an upgrade in status comes with such poor service. Every time I call to inquire about the status of my card, the treatment is deplorable, and I don't get clear answers. Given this situation, I am in the process of filing a formal complaint, as I find it unacceptable to be charged a fee without having access to either the card or the promised benefits. This experience has been a complete disappointment.

Very disappointed with the lack of customer service. Today I was placed on hold for nearly 10 minutes and then transferred three times. I received a notice of a new $150 membership charge—I will not be renewing as there are other more attractive card offers with more customer-friendly fees, rates, and service.

American Express doesn't deliver what they promise. I signed up for a card based on a promotion and they refused to deliver their promised welcome package. I even created a case number, which they ignored for months. Customer service is poor and I cancelled the card.

When I sign in they said when you free joins priority pass, you'll be allowed to get to most lounges all over the world and in Australia you go to all lounges. I went overseas and in Australia they didn't let me in the good lounge … and Overseas only have access to one lounge maybe in every airport … over all it's overpriced membership. Not like what I thought it would be, it's as luxurious as they made to sound like

Referral links: you click on it and navigate to a dedicated landing page. It's not the card you want, so where do you go to not break the link? Top left button or buttons in the footer of the landing page? Both take you to the same place to see other card options but my hunch is the links available in the footer don't retain the referral link and break it - so why is this route possible on a landing page that offers the same thing at the top? Two ways of achieving the same thing shouldn't exist - you break the link without knowing it.

Complaints "the marketing team would know if there was an issue. The link wasn't used (ie your fault) and I can't test it myself to confirm your theory. Complaint closed and not honouring points."

Wonderful - I'm closing my account after 13 years of loyalty as a result of such poor handling and asserting I'm not capable of clicking a link.

This company used to be one of the best.But now, statements never come, online or otherwise, how much to pay? Balanced incorrect, called dozen times, reps barely speak English, don't abide by FCRA, TILA, FDCPA, regs? Not helpful at all, advised would now send paper statements never received, misreporting to credit bureaus, total rate time and mess they create. Opening several cases with them. Also see on line they are in lawsuits for same issues with others. This industry has to be regulated once again, they are out of control and no one is watching! Predatory rates, practices, no right to cure? Hopefully this will end soon! Anyone else having this issue please review and add to this!

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Lost my card over 18 months ago. Which means I have zero access to statements, because they're only available online. And I have zero access to my online account, to even see what is due, or when, because you have to have your card and card number for that. I've called and emailed repeatedly asking them to cancel that card, to send me a new one, to provide me with statements, etc. All that they do is verify my contact information, my income, and then ask for my bank account information so they can set up automatic payments. I have explicitly started phone calls by telling them I am ONLY calling to cancel the card that was lost 18 months ago to ensure there are no fraudulent charges and to regain access to my online account and statements so that I can ensure they are probably applying payments, and they have failed to do either for me in over 18 months. Have even filed complaints with BBB, AG, etc. Their response is always "we've reached out to the complainant directly to resolve the matter," then send me a printed letter that says "call us on our general toll-free customer service number..." the same one that has repeatedly done nothing but beg for my bank information and ignore my actual reason for calling.

This company is a scam that cares ONLY about keeping the bills coming to you and getting your bank account information. There are a million other credit cards out there, and literally every single one is more legit than American Express.

I have been an AMEX customer since 2010. From Zync up to now Platinum. These cards can be financial tools. But be aware, AMEX may take away your financial tools and freedom whenever they see fit. This has been my experience:

In 2021, in my 2nd year of law school, AMEX rewarded me by lowering my preset spending limit.
In 2023, after graduating law school, AMEX congratulated me by further lowering my preset spending limit.
In 2024, after finally securing my dream job, AMEX again further lowered my preset spending limit (amidst heavy law school debts).

If you have the American Dream of pulling yourself up by your bootstraps, I commend you. Persever in your passions. You will likely need help accomplishing your dreams. And if nearly 15 years of being an AMEX customer has taught me anything, it has been not to rely on AMEX to help accomplish my American dream.

Got email if I use my cc with Marriott I would get a $200 refund, after sending $1200 was told 3 months for credit, then in December they are giving all kind of stupid, unprofessional excuses why I can't get the credit. Not worth me using card. Very dishonest

I called Amex Platinum card customer service to request help with the various security codes, safe key numbers and other hurdles they now place in your way with online purchases. Once I eventually got through the relentless answering machine options to actually speak with someone, he was arrogant, aggressive and totally unhelpful. And then, mid-way through a sentence that I was explaining for a third time, he simply hung up! Is this what I pay annual membership fees of 720 Euros a year for? Disgraceful behaviour!

I know companies complain about the high fees, but for consumers Amex cards are by far the best in terms of rewards and other perks like fraud protection and rental car insurance coverage. A number of American Express cards are now free and their travel services are also really useful. Consumer service is also very good. The only real downside is that more places don't take it. But that's okay if you have 1 backup card.

Worst company Ever, Just cancelled my Amex Business Platinum and 2 other business Amex's I had. Nothing but problems with them. They claim to be some high end card for $700 a year but all these free cards now have better benefits. If you use their card to redeem for flights they charge you 20-30% more with their travel site vs going directly to the airline site...stay away from this company Visa/Mastercard are 100 time better

Stay away from this disloyal organization. They throw you away like a piece of garbage over a silly technicality despite being one of their highest spenders, reliability and promptness in settling one's dues, after so many years. They are willing to tear you to pieces, defame you, ruin your reputation for the sake of some draconian policies even if you try to present them with evidence to dispute their false allegations. They have no respect, no consideration no morals! They allow small timing bureaucrats in their company to pass judgements and to decide a long standing good client's future. Good riddance to bad rubbish!