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American Express

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Tennessee
1 review
0 helpful votes
Follow Bill C.
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I have multiple complaints with American Express Platinum card services. Considering I paid $695.00 for an account, I am expecting superior services. This has not been my experience for the following issues. I mailed a payment by check for a balance over $27,000.00. I mailed it a week ahead of time. On the due date the check had not posted so to be sure the account was paid on time, I made an electronic transfer from my bank to pay the account. They posted the check the next day. I called to get the $27,000.00 + refunded back to me. I was told they had to wait until the check cleared. It took 5 days for them to be willing to issue a refund. I asked that the funds be electronically transferred back into my bank account. I was told because the amount was over $9,000.00 so they had to issue a check and mail it to me and to expect it to take 7-10 business days. At the same time they froze my account and said I was required to go through a financial review. They said all accounts had to do this and it was unrelated to anything else. They wanted me to verify my income, and I had to send them the two most recent bank statements from my bank. I complied and now after a week my account is usable. I am 70 years old and have had numerous credit cards over the years. Never have I had so much aggravation from a credit card company.

Date of experience: May 8, 2025
Canada
1 review
2 helpful votes
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Disappointed
November 5, 2024

I'm deeply disappointed with American Express. Their rewards program has been nothing but a letdown. They over-promise and under-deliver, advertising amazing benefits but failing to follow through. After being charged a hefty annual fee, I expected to enjoy the rewards they promote, but I've seen little to no value for the money spent.

Customer service was unhelpful when I reached out to resolve these issues, leaving me feeling unheard and frustrated. I regret choosing this card, and I'd strongly advise others to look elsewhere if they want a company that stands behind its promises.

Date of experience: November 5, 2024
Texas
1 review
3 helpful votes
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Financial review
August 21, 2024

Messed up customer service the suspended my card and told me to submit the document and i have submitted it but it's been a month they haven't did anything about it whenever i call them they are like it will take 2 to 3 days and i'm tired now of this please i recommend don't get american express there are better cards and best customer service available

Date of experience: August 21, 2024
Spain
1 review
0 helpful votes
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As a Gold Amex customer, I applied for the American Express Platinum card, and it was approved quickly. However, two months have passed, and I still haven't received the card. The most frustrating part is that I'm being charged the monthly fees without being able to enjoy the benefits that I'm supposedly paying for. It is unacceptable that a card promoted as an upgrade in status comes with such poor service. Every time I call to inquire about the status of my card, the treatment is deplorable, and I don't get clear answers. Given this situation, I am in the process of filing a formal complaint, as I find it unacceptable to be charged a fee without having access to either the card or the promised benefits. This experience has been a complete disappointment.

Date of experience: August 23, 2024
California
2 reviews
1 helpful vote
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Amex - not a good value
February 17, 2024

Very disappointed with the lack of customer service. Today I was placed on hold for nearly 10 minutes and then transferred three times. I received a notice of a new $150 membership charge—I will not be renewing as there are other more attractive card offers with more customer-friendly fees, rates, and service.

Date of experience: February 17, 2024
Alabama
2 reviews
3 helpful votes
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https://youtu.be/kSR9l66brlk
I'm Sandra Brazelton, a 30-year CEO, real estate broker, and business consultant. After 17 years of trusting American Express, I experienced a shocking ordeal that caused emotional and financial harm. Here's what you need to know:
1 Deceptive Billing Practices: I was billed during an active dispute, despite clear policies stating otherwise.
2 Ignored Online Disputes: Submissions were closed instantly without review.
3 Blocked Access: I was denied access to the dispute portal, leaving me powerless to present evidence.
4 Communication Barriers: Endless transfers, disconnections, and unhelpful representatives wasted hours of my time.

Date of experience: October 7, 2024
Utah
1 review
1 helpful vote
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Bait and switch
February 18, 2024

American Express doesn't deliver what they promise. I signed up for a card based on a promotion and they refused to deliver their promised welcome package. I even created a case number, which they ignored for months. Customer service is poor and I cancelled the card.

Date of experience: February 18, 2024
GB
1 review
0 helpful votes
Follow Chrissie D.
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Referral links: you click on it and navigate to a dedicated landing page. It's not the card you want, so where do you go to not break the link? Top left button or buttons in the footer of the landing page? Both take you to the same place to see other card options but my hunch is the links available in the footer don't retain the referral link and break it - so why is this route possible on a landing page that offers the same thing at the top? Two ways of achieving the same thing shouldn't exist - you break the link without knowing it.

Complaints "the marketing team would know if there was an issue. The link wasn't used (ie your fault) and I can't test it myself to confirm your theory. Complaint closed and not honouring points."

Wonderful - I'm closing my account after 13 years of loyalty as a result of such poor handling and asserting I'm not capable of clicking a link.

Date of experience: April 2, 2024
Florida
1 review
0 helpful votes
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#Securespherecyber Dot com is the most genuine recovery website in this space. I lost $52k worth of crypto and they were able to help me recovery it within the space of three days. I enjoyed working with them.

Date of experience: June 4, 2024
Pennsylvania
5 reviews
27 helpful votes
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This company used to be one of the best.But now, statements never come, online or otherwise, how much to pay? Balanced incorrect, called dozen times, reps barely speak English, don't abide by FCRA, TILA, FDCPA, regs? Not helpful at all, advised would now send paper statements never received, misreporting to credit bureaus, total rate time and mess they create. Opening several cases with them. Also see on line they are in lawsuits for same issues with others. This industry has to be regulated once again, they are out of control and no one is watching! Predatory rates, practices, no right to cure? Hopefully this will end soon! Anyone else having this issue please review and add to this!

Date of experience: July 22, 2024
New Jersey
1 review
0 helpful votes
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Becareful of their offer
December 27, 2023

Got email if I use my cc with Marriott I would get a $200 refund, after sending $1200 was told 3 months for credit, then in December they are giving all kind of stupid, unprofessional excuses why I can't get the credit. Not worth me using card. Very dishonest

Date of experience: December 27, 2023
Germany
1 review
5 helpful votes
Follow Rob W.
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I called Amex Platinum card customer service to request help with the various security codes, safe key numbers and other hurdles they now place in your way with online purchases. Once I eventually got through the relentless answering machine options to actually speak with someone, he was arrogant, aggressive and totally unhelpful. And then, mid-way through a sentence that I was explaining for a third time, he simply hung up! Is this what I pay annual membership fees of 720 Euros a year for? Disgraceful behaviour!

Date of experience: July 12, 2023
GB
1 review
2 helpful votes
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After failing to collect 3 direct debits without calling me to ask for the money they have now messed up my credit rating causing me major problems raising a mortgage. I've left two messages to complain, no response yet. Thanks American Express your the best.

Date of experience: May 15, 2017
Texas
1 review
2 helpful votes
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Worst Card Ever!
November 7, 2023

Worst company Ever, Just cancelled my Amex Business Platinum and 2 other business Amex's I had. Nothing but problems with them. They claim to be some high end card for $700 a year but all these free cards now have better benefits. If you use their card to redeem for flights they charge you 20-30% more with their travel site vs going directly to the airline site...stay away from this company Visa/Mastercard are 100 time better

Date of experience: November 7, 2023
India
4 reviews
0 helpful votes
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Overall very happy with its benefits. There are sometimes, however, where the services crash but I can imagine that its due to the excess of people using them. Their customer service and user points are really amazing!

Date of experience: July 16, 2020
GB
1 review
3 helpful votes
Follow S E.
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Stay away from this disloyal organization. They throw you away like a piece of garbage over a silly technicality despite being one of their highest spenders, reliability and promptness in settling one's dues, after so many years. They are willing to tear you to pieces, defame you, ruin your reputation for the sake of some draconian policies even if you try to present them with evidence to dispute their false allegations. They have no respect, no consideration no morals! They allow small timing bureaucrats in their company to pass judgements and to decide a long standing good client's future. Good riddance to bad rubbish!

Date of experience: July 13, 2023
Canada
1 review
2 helpful votes
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Service going downhill
February 16, 2023

American Express used to value their customers but not sure what happened but recently they don't. Have been a loyal customer for 14 years only to be rewarded with a lower approval limit makes no sense

Date of experience: February 16, 2023
Hawaii
1 review
2 helpful votes
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I mailed 4 money orders together in a priority mail envelope. I received credit for 3 not 4. I was told their machine must of destroyed it. Now I get to wait 60 days and pay $17.30 to the USPS to get my money back. Instead of trying to help the customer service agent scolded me on the phone about how I should only send 1 payment, well you can not get money orders for over $1000. We charge a lot of money on AMEX but after this months charges are paid off we will never use the card again.

Date of experience: July 16, 2023
California
2 reviews
5 helpful votes
Follow BA H.
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Most Dishonest company out there. Your calls go to another country with a different culture that could not understand them and they don't understand you.
After all these years that I gave them over $100,000 business per year, they showed their thru face. Pandemic put a toll on all small businesses. AMEX was the only one to lower my spending limit all the way ($2000 a month) what a joke. I took my business to B of A. They are very understanding and pro-business. Amex company doesn't care about your success pandemic or not? Greedy Greedy Greedy.
The different fees often make or break a deal for a merchant. This is why many merchants, especially small businesses, don't accept American Express. American Express' interchange fee is just way too high. Providers like Visa and Mastercard charge between 1.5% and 2.5%, while Amex charges merchants between 3.5% and?. They only care for big businesses not small ones like us.

Date of experience: May 11, 2021
Germany
1 review
4 helpful votes
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Hi,
Stay away from amex. They just told me that all my card features (including using miles for flights) were blocked if i do not male the current payments. This was a lie. Amex went to lying to its customers for payments. Stay away from this company.

Date of experience: January 26, 2022

Overview

American Express has faced significant criticism regarding its customer service and the reliability of its rewards program. Many customers express disappointment with unfulfilled promises related to benefits and rewards, alongside complaints about poor communication and unhelpful support representatives. Issues such as deceptive billing practices and unresolved disputes further exacerbate customer dissatisfaction. Despite a long history of customer loyalty, recent experiences suggest a decline in service quality, prompting many to seek alternatives. Overall, while the brand has a legacy of prestige, current feedback indicates a pressing need for improvement in customer relations and service transparency.

This summary is generated by AI, based on text from customer reviews

service
140
value
131
quality
132
+8