American Express

I was an authorized user on my father's account for 14 months without ever missing a payment. As soon as he passed away they cancelled his account, leaving me with no credit card in order to run the house he left me. Despite my inheritance, they treated me like a stepchild, so I would never consider them in the future,

I was greatly astonished by American Express' customer service due to the lack of explanation of the credit limit denial. I've been with AmEx for 13 years. The only response I was getting on the phone was "repeating the same words that were making No Sense." I'm very disappointed. I may need to consider another credit card company that is more considerate of its customers.

I got hit by late fee and interest fee on my newly opened Gold Delta Card that I pay $95 annual fee. Called in to ask if it will be waived for the first time ( which any other credit card company will gladly do for you). They would not remove any of that and say it is totally legit charge. I know it is my fault but they are so greedy with these late fee and charges. You would think that they would treat people using their "gold" card differently but trust me they do not. Will be cancelling the card soon and no more business with AMEX. Go ahead and keep my late fee and service charge and spend them on your big Mac. You will not get anymore money from me.

First off they charge you to spend your own money bad enough some atms charge you about 2 to 3 $ to get cash on top of that American Express Serve prepaid debit card charges you $2.50 for each transaction and then their customer service sucks I was on hold for 40 minutes talk to about 4 different people about disputing a $30 transaction that they did not dispute or even try to help me out on top of that it was like they was happy to be rude and sense me getting upset that's what their customer is about?. That's disrespectful and no way to treat a customer

I have been a card member for 2 years with a perfect history. Recently had them heavily restrict my account and punish me unnecessarily. With their account review process they improperly calculated income and then refused to look at actual income. Have effectively damaged my credit in the process. I was wrong to believe that AMEX was a higher caliber credit card company. Will happily be switching to Discover Black card.

I recently spent nearly an hour on the phone with an American Express card customer service representative and later with the manager. The customer service was terrible and unhelpful and provided conflicting and false information compared to what is stated on the official American Express website. A few weeks ago, I opened a Blue Express Everyday Cash credit card due to the fantastic offer of 0% annual fee, 0% APR, and 0% balance transfers for the first 15 months. After making my first balance transfer, I was charged $150. When I called to inquire, thinking it was a mistake on American Express's part, I was informed that this was a separate fee I had to pay, contradicting the offer still displayed on their official website. Even after reviewing the contract and reading the fine print, the information was not accurately specified. This is a case of fraud, false advertising, and an embarrassment for the American Express card company. I am extremely disappointed and strongly urge you to avoid opening their card as they are deceiving people, lying, and inventing charges.

We got an American Express card to use for our small business. We buy a lot on Amazon and the 3% rewards on Amazon purchases was a nice deal. We come to find out that we can only redeem our rewards once the monthly bill is paid or when the minimum payment is made. I don't like to make minimum payments for my bookkeeping- it's easier to pay the bill when it is due or a day or two before the due date. Not one of our other credit cards does this- we can always redeem rewards as soon as the statement period ends. Now, after paying my monthly bill in full, it seems like I cannot even redeem the points I have- they have some kind of minimum point value before we redeem. Of course, this was probably in the teeny tiny print somewhere. I went on the chat to get some help and of course, that person cannot help me but gave me a phone number to call. I'm pretty sure that when I call it I'll be put on hold forever. American Express SUCKS and I'm sorry we got the card.

To open a dispute recording sends you a text you can't really get anywhere with. Logged into site they texted several x to no avail. Big waste of time, faster yo deal with vendor if you can believe that.

Instead of calling them American Express, just call them 'X' cause that's how they treat their loyal, dedicated customers. I have been a customers for > 18 years. I have NEVER paid my cards late and I have ALWAYS had impeccable credit; so why is my interest rate so high with 'X?' Just like you can't tell me, neither could they.

I have been calling for better rates for several years and recently, instead of lowering my rate, they raised it 2.5%! That did it! Taking my service where it is appreciated. This treatment is appalling. I just bit the bullet and paid off this card. I refuse to be treated like a used tire. Chase has always treated me with respect. They will be my go to card going forward.

American Express just decided to block my card due to the fact that their team made a mistake scanning my documents. They are unable to tell me when they can send someone to scan the documents again, nor when they will be able to unblock the card. Thank you American Express for making my life difficult. Not leaving up to the brand promise: "We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do."

AMEX has been a nightmare to deal with. Completely ignore laws that are in place to protect the consumer because they know they are untouchable. Have spent a year trying to get them to fix an error on my husbands credit file that has ruined his credit simply because they were careless. They put a debt that is not his on his credit file and continue to report it as missed payments even though its not even his debt to pay. We are going in circles as they keep referring us to people who just refer us back to them. They have provided me with phoney names and fax numbers and continue to destroy my husbands once stellar credit rating. I now know why most business will not accept AMEX, because they are not LEGIT!

So disappointed in American Express! I have had my card for over 15 years and have never missed a payment. All of a sudden, last year they almost doubled my interest rate and made it impossible to pay it down. Then, a couple of months ago, I started receiving threatening emails saying that if I did not pay a huge amount, which was four or five times the normal monthly payment, they would decrease my credit limit, which would make me exceed my limit and would damage my credit. I called today to see if they might be willing to reduce a little of the interest if I paid it in full. I was willing to pay almost the entire balance minus a few hundred, which was the amount of the interest difference over the past 12 months. I was quickly told I could pay the entire amount, period. There was no offering to settle for a little less, no offer to decrease the interest rate a bit, nothing. I told them I was planning to pay it off today if they would take a little less and keep it open for future use, but I was thinking that might not happen now, and she said ok. Wow! I will definitely relay this to all of my many business associates and friends so they do not end up in the same boat as me. We owned a construction company for 50 years and had Gold Cards. I guess being a loyal customer means nothing. There are plenty of other cards to use. I will find one of them. I hope no one else has this experience.

I waited for over a week and half for help! None given. Just the run around. Hold on the phone for HOURS! OMG. They use to do real good back two decades ago. They're horrible now since they're oversees customer care took over due to budget I'm sure. They don't know what to do with themselves. Just, oh- hold on ma'am… oh ok, I'm sorry for that!
Me: NO YOU'RE NOT SORRY!
Amex is paying their staff to do just talk AIR FLUFF BS. Sorry, not sorry. I'm about to close my account. I'm done with this place.

Customer Service is non-existent. In the past Amex had amazing, highly trained, agents who could correct issues and give you the feeling at the end of the call that they really did value you as a customer.

Most of their agents are poorly trained, poorly paid (overseas) who read scripts. If you want to save some more money Amex why don't you hire parrots to read your scripts and you will only have to pay them in sunflower seeds?

If you don't start listening to your customer complaints it is going to seriously affect your bottom line.

Amex ended up replacing my card without my consent. Amex customer service is really nice, and they were trying to be helpful. However, the delays from being unable to use my current card while waiting on the replacement to arrive caused me to miss deadlines - resulting in over a thousand dollars of extra costs.

Once I realized what happened, I called customer service back. The reps continued to be very nice, but they were unable (or unwilling) to resolve the issue in a way that didn't result in my having to pay a ton more money from the deadlines I missed.

(Note: Amex did not charge me any fees. I just had to pay a lot more from missing a deadline that occurred while the new card I did not ask for was in transit to my house.)

I made my first payment 1 day late and they refused to wave the late fee. I had to find my checkbook to link an online payment. There is no room for error with this company, they will not cut anyone any slack or consideration. They do not deserve your business!

Got a gift card, doesn't work, tried calling the # on back of card, nobody answers the phone after an hour of waiting and listening to their obnoxious recorded voice telling me how important I am. *eye rolls* Tried to call another #, and the agent refused to help, saying I had to call the # I had tried calling but got no answer. You suck, American Express. It's no wonder why nobody likes you.

Excellent service and customer friendly. And if you are looking to build or grow your passive income portfolio this year, then you can check MintonBlock's exciting digital assets investment offers. I've been making some reasonable monthly returns for quite some time now. Definitely recommend. Thank me later :)