Kristin C.

So disappointed in American Express! I have had my card for over 15 years and have never missed a payment. All of a sudden, last year they almost doubled my interest rate and made it impossible to pay it down. Then, a couple of months ago, I started receiving threatening emails saying that if I did not pay a huge amount, which was four or five times the normal monthly payment, they would decrease my credit limit, which would make me exceed my limit and would damage my credit. I called today to see if they might be willing to reduce a little of the interest if I paid it in full. I was willing to pay almost the entire balance minus a few hundred, which was the amount of the interest difference over the past 12 months. I was quickly told I could pay the entire amount, period. There was no offering to settle for a little less, no offer to decrease the interest rate a bit, nothing. I told them I was planning to pay it off today if they would take a little less and keep it open for future use, but I was thinking that might not happen now, and she said ok. Wow! I will definitely relay this to all of my many business associates and friends so they do not end up in the same boat as me. We owned a construction company for 50 years and had Gold Cards. I guess being a loyal customer means nothing. There are plenty of other cards to use. I will find one of them. I hope no one else has this experience.