Mel M.

Instead of calling them American Express, just call them 'X' cause that's how they treat their loyal, dedicated customers. I have been a customers for > 18 years. I have NEVER paid my cards late and I have ALWAYS had impeccable credit; so why is my interest rate so high with 'X?' Just like you can't tell me, neither could they.

I have been calling for better rates for several years and recently, instead of lowering my rate, they raised it 2.5%! That did it! Taking my service where it is appreciated. This treatment is appalling. I just bit the bullet and paid off this card. I refuse to be treated like a used tire. Chase has always treated me with respect. They will be my go to card going forward.