American Express

I want to warn credit card users how American Express treats its old loyal customers, especially women over 64, immigrants who have used this service for over 25 years, uninterruptedly and paying on time.

They simply do not mind abusing a woman in that condition and a client in that situation.

I requested to customer services representative that a charge be disputed that I did not recognize, I wanted an explanation of the origin, a complaint that was not fulfilled by American Express, when I called I was transferred from one office to another, employees asked me the same subject, over and over, transferring and stressing me with questionnaires.

Tired with the situation, I informed that I wanted to use part of the points to pay my account for that month, and close the account. The employees of the customer service office said that they would send me a statement with the settlement, I told them that I was not happy with the service, when the month ended and it was up to pay, I didn't have the adjusted bill that include my points as a part of the payment, I'm talking about the insignificant sum of 240 dollars for the month total and earned 80 points.

As they didn't send me the required balance, I paid partialy, using of my accumulated points, instead of sending me the balance, they charged me with interest.

Since I never have debts, I paid the difference and sent a letter of complaint with my claim for the points that were not discounted, to the president of the company, tired of the incompetence I specifically asked them not to call me, that they would not stress me more because I have a cardiac condition.

In an email from Amex, they said they would do an investigation and they would inform me, that never happened. They never acknowledge my complaints, my unknown charge, neither my earned points.

I asked that they communicate with me by email, that they will not call me. What did these inconsiderate people do? They leave me an infinite number of messages on my phone.

They never gave me back the money, this penance lasted like three months.

In summation of my experience in the use of Amex, businesses prefer visa, and in Europe they avoid the buyer paying with Amex, not mentioning the cost of exchanging money in foreign countries is aberrant.

So if you want to be abused, cheated, like to be frustrated, and disrespect and waste your time, and money you can use Amex, in my experience it's not worth it

AMERICAN ESPRESS DOES NOT APPRECIATE THEIR CUSTOMERS,THEIR EMPLOYEES ARE NASTY,THEY DONT CARE ABOUT THEIR CLIENTS