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    Mazuma Mobile

Mazuma Mobile
Corporate Values

Overview

Mazuma Mobile has a consumer rating of 1.33 stars from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. The most common issues with Mazuma Mobile are around returns, which are more complicated than expected by some customers.

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  • Shipping
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  • Returns
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  • Quality
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How would you rate Mazuma Mobile?
Top Critical Review

“Misleading”

Ed C.
4/30/20

Missold. They sent an email upon receiving my phone quoting me with £60 and asked me to accept this, however when I accepted this they conveniently reduced it to £15 when sending me the money, without informing me of the change. Would not recommend. This is how these companies make their money. Scam.

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Reviews (3)

Rating

Timeframe

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edc276
1 review
0 helpful votes
April 30th, 2020
Missold. They sent an email upon receiving my phone quoting me with £60 and asked me to accept this, however when I accepted this they conveniently reduced it to £15 when sending me the money, without informing me of the change. Would not recommend. This is how these companies make their money. Scam.
johnnyc124
1 review
0 helpful votes
October 2nd, 2019
I was quoted $20 for an iPhone 5S which was working perfectly when it was sent away in excellent condition. I got an email back saying there was a fault with the screen showing pink & green and they were lowering the price to $5. Cancelled my sale with them & now waiting for them to return the phone.
robertw82
10 reviews
26 helpful votes
February 15th, 2014
While this website can offer you an OK deal to recycle your old phone for cash, sometimes, for me, I just think I can get a better offer somewhere else for my mobile phones. On the odd occasion, (I think I'm the only one who has had this problem) is that they try to lower the price for the phone that was originally offered on their website.

One bad experience I had with them a few years ago, was that I went onto their website and found a good deal for my Nokia 8800 (the price I got from them was £55). I thought that it a really good deal that I got from them and within a few days, they sent me their envelope to my old phone in and sent it back to them.

Then, within a few days after sending my phone off to mazuma mobile, I went onto their website and found out that the price that they given to me was lowered to £30 and they had "claimed" to have sent me an email, telling me that they to lower the price because of some weird fault that they allegedly found on my phone. I argued my case to mazuma that the phone was sent to them in good condition and there were no faults at all because I thoroughly checked the phone before I sent it off to mazuma mobile. They said that they could do nothing at this rate and that I had to deal with what I have and of course I wasn't really happy with it but I had to accept their given price.

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  • How long does shipping take?
  • What is the return policy?
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