SnapfishReviews 490

I was charged 34.99 for a 5/7 frame worth at best $5.00. When trying to contact customer service my only option was to chat. I was told I would receive an email to resolve my complaint. That was on Tuesday July 8th, as of today Friday July 11th no response. I reached out again, same comments promise for an email.

I didn't receive my full order. I had around 100 pictures missing.
The customer service was useless, couldn't help me at all. They couldn't find my order. The pictures I received were completely off chronological order, it took me a long time to sort them out. Good bye Snapfish, no more business with you.

If your only printing a few dozen photos then snapfish may be for you. I was first misguided by the "penny prints" they charge a minimum of 25 cents per photo, should be "quarter prints" They offered me a discount through my email for signing up. By the time I had chosen my 450+ photos I had entered the code which was conveniently located at the top of the page and it said it was invalid. There are other codes on there website to order your prints and when I entered one of the codes it said it was invalid. For 450+ photos they wanted me to spend $145 dollars. While this may be a good deal to some, this was outrageous to me. Double thumbs down.

I was a customer for years. I just ordered 4 items only received one. Had high COD charges on others. Customer service is non existent

I ordered a few 4x6 prints as part of a larger holiday card order. I was charged $7 for shipping just for those prints. I also ordered multiple calendars and the shipping was WAY more than actual USPS. Disgusting the deceptive sales practices. I won't be buying from snapfish again

I ordered our photo Christmas cards the 1st week of Dec they were stuck in GA for 2 weeks I had to personally file a missing package with both UPS and USPS since that's the way snapfish sent started with UPS - finish with USPS. When I got them 4 days before Christmas the quality looked like junk in fact the 24 hour service at Walgreens that I had always used prior was superior to what I got. They also left off the envelope return address which was supposed to come with it. The ornament I purchased extra of the photo on the card had a hole for the ribbon right through my grandson face making him left off the photo. I tried multi time to contact snapfish they have no number was finally able to chat online and they said " sorry thanks for your business" pitiful customer service. I would not recommend them at all, that experience set me back $90 plus shipping for 60 cards that look awful - an a whole lot of stress! Please use a different service so you are not disappointed.

TERRIBLE! Bad, bad, bad.Do NOT use this company. Everything from not sending me my order to a complete run around beyond that. Whatever happened to customer service?

I ordered calendars on Cyber Monday from Snapfish. First off, I waited until then because Snapfish is so expensive. I needed the discount. At checkout I was given an estimated delivery date of 12/14. It is currently 12/16. The order status on the Snapfish website has an estimated delivery date of 12/13 (three days ago), but the status says my order has not been handed over to UPS yet. I'm currently trying to get an answer from Snapfish on when I can expect to receive my order.

UPDATE: I was finally able to get through. They cancelled my original order and re-ordered it all. They told me it would be here by the 20th. It is now the 23rd and the re-order has not status listed. Trying to contact them again. I would highly suggest not ordering from Snapfish.

I ordered 4 photo books of our California family vacation of 4 beautiful, crisp, sunny days. The pictures are awful in the book! Skin looks pale white and sunny blue skies look grey, and every picture is blurry. The sky in the bridge picture is bright, almost cobalt blue in the original. Even Walgreens prints are better. I have gorgeous Snapfish books from years ago, I don't know what happened. :((

Printed holiday cards off center. After 4 chat conversations of more than 30 minutes each, they finally agreed to reprint. They promised it would be better. Reprint project arrived, and it was worse then the first. And no response to multiple emails and requests for refunds. These people are the worst. I should have stuck with Shutterfly- they are always reliable.

DON'T EVER DO BUSINESS WITH SNAPFISH! THERE IS NO WORKING PHONE NUMBER FOR CUSTOMER SERVICE! I KEEP GETTING THESE SPAM EMAILS FROM THEM WITH NO UNSUBSCRIBE LINK. IF YOU TRY THEIR "CHAT" IT'S ONLY AN AUTOMATED AI SYSTEM THAT IS USELESS. IT REJECTS THE "LIVE AGENT" OPTION AND ACCORDING TO IT, I HAVE TO LOG INTO MY NON-EXISTANT ACCOUNT TO DELETE MY INFORMATION!

Interesting - I just went onto the BBB to file a complaint against this BOGUS company and BIG SURPRISE, they have an F rating and nave NEVER RESPONDED TO ONE SINGLE COMPLAINT!

I spent hours perfecting the layout etc of 20 identical calendars for Christmas gifts. Got to the checkout and was going to be charged $144! Contacted Australia Post and the correct price is $20. Every communication from Snapfish says that their postage prices are not based on product and weight, but reflect the overall costs. Translation: they inflate postage prices to offset the huge discounts they offer on outrageous original prices.

HORRIBLE. Don't use them. I used them since inception. My latest order NEVER arrived. I tried to email them. Nope. No email to use, no phone number to call. They were to send a second set of prints. I Have a tracking number. NEVER ARRIVED and tracking number NOT FOUND. They have become an AI invisible entity. GOOD BYE. You will SOON be out of business.

Tried to contact them to replace broken lid. They cut me off 5 times. Zero customer service or care. I would absolutely avoid using snapfish as they have substandard items and no customer service

I have ordered their lay-flat books for years and now their quality went from very good to horrible. They ship products that have terrible workmanship. When trying to talk to Customer Service, they lie about what they sent you and promise to get back to you and never do. I've done a lot of business with this company over the years, but it's all over now. This billion dollar company does not stand behind their products.

I ordered prints for a celebration of life for my daughter. The celebration is on 5/18 when I ordered delivery date was 5/14 I got shipping confirmation that says they will be here 5/21. I chatted with Angela that was less than helpful basically telling me there isn't anything she could do for me n would send this information to next level of support because she is not able to authorize anything. Now I have no pics and can't get refund! Just ridiculous! I will not ever use this service again!

DO NOT USE THEIR SERVICES OR PRODUCTS! Something has changed. They were a great company at one time, however, that was then and this is now. I purchased eight photo books for work for $382. I contacted them to ask for help as in less than two weeks the pages were so warped the covers couldn't shut, they became useless to our company and absolutely worthless. They did away with their phone option to speak with a customer service representative and now only have a "Chat" option. I am absolutely sure it is because they have so many complaints and don't want to deal with it on the phone. It's much easier to end a chat (which is what finally ended up happening to me and then they deleted my account). I originally asked to have my books remade in the same quality as we've had in the past and was told they would send it to a higher management and they would get back to me that afternoon. After 24 hours of not hearing back, I reached back out and was "assured" it would be resolved to my satisfaction by another customer service rep. Once again, not a word after a week this time. I reached back out today via chat (as that is my only option) asking for their CEO's email to let them know what kind of company they have and what is being done at all levels. I was told I couldn't have their email, nor any higher level management's email. The only thing she could do prior to ending our chat and deleting my account would be to do the same thing the others did which was to send it to the next level of customer service. As soon as I said it would be ignored the same as the others, she ended our chat and deleted my account. This is the level of customer service provided. I say customer service like they are providing some, not the case. I wanted a refund of my $382, I wanted a remake of my books that were made 2 weeks ago and this company doesn't have the decency to even respond. However, on their website it clearly states Satisfaction Guaranteed. How is that the case if they won't respond to even the smallest and simplest of issues? Needless to say, I hope you don't get sucked into their 50-65% coupons and learn from my $382 loss.

I have been using Snapfish for many years, I am very thankful to be able to used my old pictures stored on their platform.
Loved their quality of their product and customer support, they stand behind making sure customer satisfaction is their number one priority.
Also very happy with their app and the easy way to add beautiful detail to my photo album and mugs.
Looking forward to many more years using your service and highly recommend your site!

PLEASE, PLEASE listen to all the bad reviews about Snapfish! I wish I had read this site before I ordered prints. The photos were cut off when in previous orders of 100s of pictures in years past there were no issues with cropping, and the colors had amber hues to them and were often processed out of focus. We chatted with customer service that we weren't satisfied and their response was:

Thank you for your patience. I apologize that the order was delivered to you in that state. Regarding the cut of content, unfortunately, an error occurred when making the order the content is very close to the borderline. To avoid this, you will be required to move the content a bit further from the borderline to allow space for cropping. The good news is I can issue product credits for a replacement for the product you've ordered. Please ensure you adjust the existing content accordingly so they are further away from the border. Regarding the photo quality, please ensure you upload the photos in full resolution. The option is in your account under add photos when you click on upload preferences.

I do not want credits! I wanted my money back which they didn't offer.
I highly recommend you do not order from Snapfish. Their quality has greatly decreased and their customer service is a waste of time!