business logo of SnapDeal

SnapDeal

How would you rate SnapDeal?
grey star
grey star
grey star
grey star
grey star
India
1 review
0 helpful votes
Follow Rajesh M.
Unfollow Rajesh M.
Send Message
Share Review
Report Review

I just got to know about Snapdeal a few days back and really found the App's user interface fascinating. It's super easy to use and takes only a few steps to place your order. I bought some household items like silicon lid cover for my utensils, some really trendy spoons and other kitchen products. Due to lockdown, I couldn't go out and was expecting my products within 10 days, however, I was amazed to see the products got delivered within 4 days and that too from different sellers with different locations. I am really really impressed.

Date of experience: June 10, 2021
India
1 review
2 helpful votes
Follow denz s.
Unfollow denz s.
Send Message
Share Review
Report Review

Fraud sellers
October 23, 2015

I look would to give them '0' stars. I ordered a bean bag on 14thoct 2015 they charged me 540. ₹. Till now I have not received shipment details. Nor no proper response for my complaint. Its been 10days its still showing processing statement. My kind advise is plz don go for credit or debit card payment method. Go for COD. If COD is not available for that product don't go for that. They are worst then beggars who steel customers money. Please be aware..

Date of experience: October 23, 2015
India
1 review
0 helpful votes
Follow Rocky S.
Unfollow Rocky S.
Send Message
Share Review
Report Review

Few days back, I had purchased a watch from Snapdeal. The watch is from a well known Indian Brand. I usually check out different websites/local shops before purchasing any product. The deal I got in Snapdeal was unwatchable.It was one of the hot selling item on Snapdeal. I clicked the deal immediately and purchased it.

That was the just the beginning. As I got the ordered item, it was altogether a different feeling. A great product was delivered within no time.

Wonderful experience! I will recommend Snapdeal to anyone and everyone!

Date of experience: April 1, 2021
Deepak J. SnapDeal Rep
over a year old

Thank you so much for sharing this! :)

India
1 review
0 helpful votes
Follow Rahul p.
Unfollow Rahul p.
Send Message
Share Review
Report Review

Hii guys,
Please do not purchase anything from snapdeal they peoples doing fraud, guys i ordered redmi note 3 and they supplied worst samsung phone and they are not ready to take that wrong delivered mobile. They are just avoiding and asking for photos. The customer service is also doing same. They are just giving timings for collection of that parcel but actually not collecting.

Date of experience: December 12, 2016
India
1 review
1 helpful vote
Follow Pradeep R.
Unfollow Pradeep R.
Send Message
Share Review
Report Review

Worst service
March 13, 2017

Snapdeal has the worst service. Bought Lenovo A1000 a month back. Returned the item as it had some internal fault. After 2 weeks they are telling me that I have forgotten to send them the earphone and they cant diagnose the problem and will send back the phone as it is which is not the case. I sent the phone as it is with every thing inside. When asked about their process of picking the item they tell me they check the item once it reaches Snapdeal even though there is a process where they have to check if everything is present while picking it up. Due to their negligence I got the faulty phone over that they sent me the phone without earphone.

Date of experience: March 13, 2017
India
1 review
0 helpful votes
Follow Rinki A.
Unfollow Rinki A.
Send Message
Share Review
Report Review

NO EASY Return Policy, fooling customer

I am experiencing very bad service from Snapdeal. I am not satisfied with the ordered product from snapdeal which is (F&D Bluetooth speaker). But, snapdeal clearly said that they will not return any electronic product.

Here is my concern- WHY SO? If I am getting any defective/not working product, why snapdeal doesnt provide return of that product.

On the other side online sites like Flipkart, Amazon are providing easy return of their electronic product.

We should not purchase any product from snapdeal, if this kind of service they are providing to their customers. Moreover, we are not getting any option to connect to there customer desk, there is one Customer service contact no.: *******2126, but there is not option to talk to their executives and discuss your concerns.
I am highly dissatisfied. I will not refer anyone to prefer snapdeal for any shopping.

Date of experience: August 1, 2017
India
3 reviews
0 helpful votes
Follow gaurav s.
Unfollow gaurav s.
Send Message
Share Review
Report Review

I will not recommend this site not bcoz they lack in any aspect of delivering the product in time or regarding quality of product the reason for my not recommending to this site is simply based on the price they give the product they provide in costly rate as in today's time of high competition you should consider everything there delivery time is may be one of the best but some times they also take delivery charges all in all because of few reasons they lag behind

Date of experience: May 29, 2020
India
1 review
2 helpful votes
Follow ASHOK T.
Unfollow ASHOK T.
Send Message
Share Review
Report Review

On 10th nov. 2016 I purchased a mixer grinder from snap deal but till 24th nov. 2016 I did not received same. Although estimated delivery date was 16th nov. 2016.

I tried to call customer care but no one has answer about this delay. I have sent at least 10 mail to customer care but I just received computer generated mail that your problem will be solved within 24 hour.

My snapdeal complaint no -*******

http://www.mouthshut.com/ just publish positive post. Because they take money from snap deal. Read other website people are abusing Snapdeal.
Yesterday i post a my review against snap deal but that not publish by mouthshut.com

Date of experience: November 22, 2016
India
1 review
1 helpful vote
Follow daivan k.
Unfollow daivan k.
Send Message
Share Review
Report Review

I have redmi note 3 but this order is received one day after as per commitment date, but problem this mobile and as been place return request in saturday but still not any sale come and collect mobile, i serval time call customer care he say i have raised query and resolve in 48 hours..

Date of experience: November 2, 2016
India
1 review
1 helpful vote
Follow Nivetha J.
Unfollow Nivetha J.
Send Message
Share Review
Report Review

The below attached brush pens pack's original rate is Rs195 but you guys have marked Mrp for Rs700 and selling it for Rs443 and you are giving offer to us for Rs 256 how bastards you guys are!? Iam going to share this all over the social media platforms and show your true colours sucking people's money like leaches. You guys don't deserve single star also. நாசமா போவிங்க டா நாய்ங்களா...

Date of experience: May 4, 2021
Deepak J. SnapDeal Rep
over a year old

Hi Nivetha, we never want our customers to face any inconvenience from us. Please share your order details and we'll get this sorted out on priority. You can also email us at grievanceofficer@snapdeal.com. Thanks, Team Snapdeal

India
1 review
0 helpful votes
Follow Naveen B.
Unfollow Naveen B.
Send Message
Share Review
Report Review

Snapdeal is the best way to put your money on hold for as long as you want. They advertise for 2 days sure delivery with SNAPDEAL GOLD and ask for prepaid payments. Once you place the order and pay the amount they dont give a damn about the product. Neither d product is going to be delivered to you on time and once you think of Cancel the same they are not ready to refund the amount until and unless you take legal actions. I already had appended 1500 bucks just talking to their Customer Support Team. They talk to you calmly no dopubt and assure you that the problem is going to be resolved with in next 24 hours but nothing gonna happen. Even Their CEO level Team & Senior Media Deptt. Team are unable to keep their words. So just avoid Snapdeal and stay out of problems. Here its a month and still begging for my around 20 K bucks. Finally going with Consumer Court.

Date of experience: February 7, 2017
India
1 review
0 helpful votes
Follow Jagan M.
Unfollow Jagan M.
Send Message
Share Review
Report Review

Sends a broken product, refuses to arrange a reverse pickup. As if the customer mistake to get a broken product is forced to send the product manually by the customer. Doesnt know what customer service means. One idiotic company which is digging its grave. Doesnt deserve even a point. Dont trust snapdeal and dont buy from them. Its waste of your time, resources and money.

Date of experience: December 28, 2016
India
1 review
0 helpful votes
Follow Ram S.
Unfollow Ram S.
Send Message
Share Review
Report Review

I used snapdeal from long tym. Everything is perfect. Product quality, customer service, if I faced any issue with the product and refund. And anything else. Snapdeal provide superbly response and resolve my issue instantly.

Date of experience: March 10, 2021
India
1 review
0 helpful votes
Follow Saurabh J.
Unfollow Saurabh J.
Send Message
Share Review
Report Review

Poor
August 25, 2020

These people are very poor regarding client servicing, don't trust these people. Twise I purchased e- gift voucher for my sister on rakhee(2. 8. 20) and both the times despite paying online the transaction got cancelled and they confirmed that they will refund my 2000, on 10. 8. 20, it's been 15 days and I've not got my refund.

Date of experience: August 25, 2020
India
6 reviews
119 helpful votes
Follow rita r.
Unfollow rita r.
Send Message
Share Review
Report Review

I purchased the computer speaker 5.1 but was confused where to bought from. My friend recommended me snapdeal.com then i visited this website. This site very nice and having good information. This site has variety of apparels and electronic gadgets which is very good and very affordable. I bought all my gadgets from here only and very happy with my purchase..

Date of experience: January 28, 2016
India
1 review
0 helpful votes
Follow Ramjeet Y.
Unfollow Ramjeet Y.
Send Message
Share Review
Report Review

In this we are feeling amazing services. In snapdeal we have noticed something very very beneficial like as free dilevery and the policy of replacement and refund... And customer service is also the best as per my experience with snapdeal.

Date of experience: November 18, 2021
India
9 reviews
14 helpful votes
Follow Trisha S.
Unfollow Trisha S.
Send Message
Share Review
Report Review

My sister placed an order for bedsheets, both were awful. Print, texture, cloth quality were pathetic. When we asked for refund they took 6 months for refund and after having more than 30-40 emails and unlimited calls to them and that too in part payments (50-50). They give us missed cal (hardly rang our phone for 1-2 secs and disc) then we received emails like no answer or non contactable. If you have black money purchase from SCRAPDEAL (SNAPDEAL).

Date of experience: September 25, 2015
India
1 review
2 helpful votes
Follow Shipra J.
Unfollow Shipra J.
Send Message
Share Review
Report Review

There actions are sometimes very arbitrary, there customer care executives are very arogant
They never ever reply on mails and are simply not trustworthy. They can even suspend your account without even telling you a reason, they declined my refund without telling the reason and didn't even sent back the product, kept the product as well as the money. When I complained they suspended my account

Date of experience: November 5, 2016
India
1 review
0 helpful votes
Follow Debasish H.
Unfollow Debasish H.
Send Message
Share Review
Report Review

Be careful before purchase any product from snapdeal there showing you product but when you go for purchase there send defective product then you apply for replacement there not dispatched material to you according your timing. Then automatically cancel of product & asking for refund. Snapdeal take you request. But there not refund your valuable amount. There are several remind to you for NEFT details with sms link. When you open sms link to your browsers there is no option submitted your details. You try to send mail to there helpline e-mail there not response. If you try to call & speak there customer care representative where only play Voice recording.
Dear all please be careful about this.

Date of experience: January 19, 2019
India
1 review
0 helpful votes
Follow Ajith k.
Unfollow Ajith k.
Send Message
Share Review
Report Review

I purchased few kurtis from snapdeal and it was amazing,and i got the product delivery in 2days. I washed them to check their quality and i found that the quality was very good according to their price their colour didn't faded.i am very happy to shop from snapdeal.If anyone wants to buy please go ahead.Thank u snapdeal for these amazing kurtis.I always refer to all the online shoppers to shop from snapdeal

Date of experience: March 5, 2024

Overview

SnapDeal has a rating of 2.5 stars from 788 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SnapDeal most frequently mention customer care, return request and bad experience. SnapDeal ranks 23rd among Discount Shopping sites.

service
299
value
294
shipping
293
returns
281
quality
286
This company responds to reviews on average within 1 day