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Smarty

How would you rate Smarty?
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Canada
1 review
1 helpful vote
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Fraudulent
April 29, 2024

They've been charging my credit card for 6 months 13$ a month. I didn't authorize this. Never heard of them, don't know what they do. Filed complaint with FTC. Also posted reviews on Facebook. I called them and demanded they stop billing me and refund all my money. According to their policy, they will only refund half my money. I googled them and it seems there are hundreds of others in the same situation as me. They too call this fraud. Beware of this company. CROOKED. FRAUD.

Date of experience: April 29, 2024
Imran K. Smarty Rep
over a year old

Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or call (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.

North Carolina
1 review
0 helpful votes
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Fraud
September 3, 2024

This is nothing but fraud. They charged $19 to my debit card in August and in September without authorization. I'm guessing perhaps they got my debit card number from one of the recent large data leaks. I've had to cancel my debit card and order a new one. My bank is refunding the money to me. I don't know why the banks don't take them to court to try to recoup some of the money they've lost.

In summary, fraud fraud fraud fraud fraud. And fraud.

Date of experience: September 3, 2024
Imran K. Smarty Rep
4 months ago

Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. We regret to hear you are unhappy with our service. We would like to have an opportunity to look into your account, address any concerns, and provide a refund in accordance with our refund policy. Please email us at support@joinsmarty.com or call (877) 808-0810. We look forward to hearing from you.

Texas
1 review
0 helpful votes
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Scam
July 27, 2024

They signed me up for a "free" subscription then charged me 1 dollar. When I went to unsubscribe the process was a little too easy so I asked customer support what my status was and, lo and behold, it was active. Customer support was great at cancelling, refunding, and deleting my account though.

Date of experience: July 27, 2024
Imran K. Smarty Rep
4 months ago

Thank you for sharing your feedback. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to share additional feedback, contact support@joinsmarty.com or call (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.

Florida
1 review
1 helpful vote
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Never heard of them until they charged my debit card WITHOUT authorization. This is the second time in December that this has happened. These scam artists keep trying. I check my account every day now. This should be illegal!

Date of experience: January 1, 2024
Imran K. Smarty Rep
over a year old

Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.

Canada
1 review
5 helpful votes
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Smartest thugs
October 27, 2023

This is the smartest way to loot people without showing clearly that they are going to charge a monthly fees of $19 and $3 trial period charges. I wonder why none has a complaint against these thugs. They entice you by promising and just showing how you gonna make cash back (trivial value) on the one online transaction you are making, but make loads of money off the subscription fees. Politicians are better than these thugs. Big scam. Pls avoid using this app

Date of experience: October 27, 2023
Imran K. Smarty Rep
over a year old

We are sorry there was some confusion regarding membership fees. We want to assure you that we’re here to help. Please connect with our customer support team at support@joinsmarty.com or call us at (877) 808-0810. We’re committed to addressing our customers’ concerns and we look forward to having the opportunity to assist you.

Rhode Island
1 review
3 helpful votes
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Bought theatre tickets and immediately after purchase smarty appeared with a $15 cash back offer. I fell for it and the scam began! First they take $3 off your credit card. Then you are told you have to make a purchase thru Smarty and submit the receipt to get the $15 cash back. Fortunately I used my American Express card and they allowed me dispute all Smarty charges. Watch out, they also automatically renew after 30 days for $40 bucks a month so make sure you go on their site and cancel the subscription.

Date of experience: October 29, 2023
Imran K. Smarty Rep
over a year old

We are sorry for the confusion about our services and related benefits. We aim to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.

Canada
1 review
1 helpful vote
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1st tier Scammers
February 20, 2024

Smarty is not like any cash back company, they are cash scammers, in a matter of couple of weeks they have successfully withdrawn 3 transactions from my credit card, totaling to 38$, they operate under 2 different names, It's my fault when I signed up believing that this company was competitor in this space.

Date of experience: February 20, 2024
Imran K. Smarty Rep
over a year old

Thank you for your review. Please know that our goal is to give our members a great experience and help them save more while shopping online. For help or to learn more, contact support@joinsmarty.com or call (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.

Canada
1 review
1 helpful vote
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Scam
October 3, 2023

Like so many others, I paid for $15 parking using a parking ap and then a flash popped up saying I can have the $15 refunded. I clicked, entered some details and then started to become suspicious. When I got to the final 'accept' that I was agreeing to terms and conditions I actually read the terms and conditions. And there it was, automatic billing each month. I of course did not accept and closed things up. Today I checked my visa and was charged $3 the day I paid for my $15 parking and another $19 today. I've asked for a $22 refund from "Smarty". Let's see what happens. If no refund, I'll report to my credit card company that these are fraudulent charges and get a refund that way.

Date of experience: October 3, 2023
Imran K. Smarty Rep
over a year old

We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.

Canada
3 reviews
3 helpful votes
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Just contacted my credit card and it is stopped. I didn't join this scam at all yet it somehow managed to charge my credit card for $3.00 then $19.00 and another $19.00 the next month. I never signed up with them and never heard of this place. Awful.

Date of experience: November 30, 2023
Imran K. Smarty Rep
over a year old

Thank you for sharing your feedback. We understand your concerns and assure you that we’re here to help. Please know that our goal is to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how to benefit from this membership, please reach us at support@joinsmarty.com or call (877) 808-0810. We’re committed to addressing our customers’ concerns and look forward to having the opportunity to assist you.

California
1 review
1 helpful vote
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My PoshMark order checkout had a "$10 off" box that I thought was a gift for first time users, but after researching this, I discovered a 197 page "terms and conditions" clause that had apparently enrolled me into a "subscription " with SmartyPlus, AND Shipmentsfree.com club membership too. I had to read for an hour to discover that I had to go to 2 sites, TWO SITES, to unsubscribe from this stuffing scam. It's a racket indeed.
Both unsubscribing sites are pictured below, deeply hidden in their almist 200 pages of "terms and conditions". Good luck, people. Remember that there is no free lunch!

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Joinsmarty.com. smartyplus.com. shipmentsfree.com are all owned by the same scammers. You've got to cancel ALL THREE to remove all the trial subscriptions and monthly memberships. It's a Herculean task!
Terms and conditions take hours to read
Date of experience: October 2, 2023
Imran K. Smarty Rep
over a year old

We are sorry for the confusion about our services and related benefits. We aim to give our members a great experience and help them save more while shopping online. For assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.

Canada
1 review
1 helpful vote
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They charged me $19 for nothing. In my opinion they robbed me. However, I had to call my credit card customer service to report that transaction and my card was locked and replaced because my card information were compromised. Be aware and always check your credit card statements for such modern thefts.I live in Canada and never heard of smartcashback until I saw the transaction on my credit card statement.

Date of experience: September 22, 2023
Imran K. Smarty Rep
over a year old

We are sorry there was some confusion regarding membership fees. For immediate assistance, feel free to reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist you. Thanks.

Washington
1 review
0 helpful votes
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I noticed a transaction for $19 in my checking account from a smartyplus.net after going over anything I realized I did not authorize this payment or any subscriptions to a cash back subscription. You found a number to smarty plus.net called them and to my surprise great customer service they were understanding they canceled the subscription and they refunded me my payment back the person on the other end the customer service representative with very pleasant and helpful I wish a lot of things for that easy I don't know how I got the subscription but they were very helpful to.rectify the situation

Date of experience: December 3, 2023
Imran K. Smarty Rep
over a year old

Thanks for sharing your experience. We appreciate your feedback.

California
2 reviews
20 helpful votes
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What is this?
October 26, 2022

I've been charged 6 times from this devious company within 3 months. 4's@$19.00,3 x's@$3.00 For what? Thought this was to get cash back for purchases, O didn't make any so they charge me? What a scam!

+2
Date of experience: October 26, 2022
Imran K. Smarty Rep
over a year old

We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For immediate assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.

Canada
1 review
5 helpful votes
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100% A Scam
October 28, 2023

After I pressed paid for a ticket on Ticketmaster a window popped up telling me I could get $15 back for my purchase so I naively pressed ok and confirmed my credit card info.

I was then redirected to Smarty where I found out I had been signed up for a $19 reoccurring membership and that they had billed me $3 for a trial membership.

I've contacting my bank and the Canadian Anti Fraud Network to report this horrible company.

Date of experience: October 28, 2023
Imran K. Smarty Rep
over a year old

We're sorry there was some confusion. We want to assure you that we’re here to help. Please connect with our customer support team at support@joinsmarty.com or call us at (877) 808-0810. We’re committed to addressing our customers’ concerns and we look forward to having the opportunity to assist you.

Australia
1 review
13 helpful votes
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Scam, false advertising.
September 15, 2022

I was enticed by a falsely advertised sale. After going through the confusing sign up process to get the advertised discount, it did not exist at all. I did not realize I had accepted any ongoing feed, just a once off small payment of around $3. A few months later and two $19 payments were subtracted from my bank account in quick succession, I believe this would be to aid flying under the radar. I am $38 out of pocket for absolutely nothing. The advertised promotion is falsified to match your search. It does not exist at all, you are taken to other pages and when you search for the advertised product it was never there. Do not fall victim.

Date of experience: September 15, 2022
Imran K. Smarty Rep
over a year old

We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For immediate assistance or to learn more about how you can benefit from this membership, reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.

GB
1 review
17 helpful votes
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I have no idea how they got my details. I never created an account or authorised any payments. In this day and age surely banks could put something in place whereby they send an email or message to your online banking and u have to activate authorisation with bio metrics! I can not take screenshots of my bank statements but they have been regular stealing at least 19 pounds a month

Date of experience: March 13, 2023
Imran K. Smarty Rep
over a year old

We are sorry there was some confusion regarding membership fees. For immediate assistance, feel free to reach us at support@joinsmarty.com or call us at (877) 808-0810 and we'll be happy to assist you. Thanks.

Pennsylvania
1 review
17 helpful votes
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Scammers
November 25, 2022

My mom somehow started being charged $19/month for this service and she has no idea how they got her info or signed up for it. They piggy backed one of her purchases on Etsy. Definitively sketchy and a scam.

Date of experience: November 25, 2022
Imran K. Smarty Rep
over a year old

We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For immediate assistance, feel free to reach us at support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist.

Canada
1 review
4 helpful votes
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Scammers
July 24, 2023

I don't know why you people keep changing me money! For a free coupon I got one time like how do u even get my money you owe me over 100 bucks I have messaged already to ur email to hav it back now I will go through my koho... as well as report ur fraudulent $#*!

Date of experience: July 24, 2023
Imran K. Smarty Rep
over a year old

We are sorry to hear that your experience was not as expected. Let us make this right for you. Please contact us at support@joinsmarty.com or call us at (877) 808-0810 so that we can assist you.

Oregon
1 review
5 helpful votes
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SCAM!
February 24, 2023

I have no idea how this company obtained my name or my credit card number. For almost a year, I have had my credit card charged $19.00/mo, in addition to several $3/00/mo, for absolutely nothing! I am a 78 year-old senior who definitely cannot afford this ruse. Be aware of anything having to do with Smarty Cash Back!

Date of experience: February 24, 2023
Imran K. Smarty Rep
over a year old

We are sorry for the confusion about our services and related benefits. Our goal is to give our members a great experience and help them save more while shopping online. For immediate assistance, feel free to reach us at support@joinsmarty.com or call us at (877) 808-0810 and we'll be happy to assist.

Pennsylvania
1 review
2 helpful votes
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WHO ARE THESES PEOPLE?
February 11, 2023

I never signed up for no smarty cash not ever have I heard of this company. I have no idea how they got my debit card info they just tried to take $3 from my account, thankfully I always keep my cards locked! How can I find these folks?

Date of experience: February 11, 2023
Imran K. Smarty Rep
over a year old

We are sorry to hear that your experience was not as expected. Our goal is to give our members a great experience and help them save more while shopping online. For any questions, feel free to reach us directly via support@joinsmarty.com or call us at (877) 808-0810, and we'll be happy to assist you.

Overview

Smarty has a rating of 1.4 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Smarty most frequently mention credit card and movie tickets. Smarty ranks 668th among Discount Shopping sites.

service
33
value
32
shipping
25
returns
27
quality
27
+11