SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
Ordered Maui Jim sunglasses for much less than anywhere else I looked! Received promptly and exactly what I wanted! Will definitely be shopping there again!
I ordered smith glasses and they are great. Arrived fast and were the cheapest in the internet.
Every time I have purchased glasses from SmartBuyGlasses, I have had excellent customer service, whether I had a question or wanted to exchange a product. I am one happy customer
The hlasses are cheaply made and frames are smaller than should be. Can't even use them
Fast shipping and great prices with excellent followup.
I was very impressed by the price ($50 less than retailer) and by the quick delivery. I also received updates on the status of my order which was delivered in 3-4 business days. Would definitely order again from SmartBuyGlasses.
Genuine product exactly as described. You can't beat that price. My optometrist was selling these about twice the price. Nice to have shipping included. Talking about the shipping it was "lightning fast"; it left HK within a few hours after ordering it and received it a day and half later in Calgary! I did not have to deal with customer service, so let's not assume anything... Overall my experience with SmartBuy Glasses has been a very positive one... I would definitely buy again from them :)
I had an excellent experience. Got my Persols exactly what I ordered at a great price. Need bit improvement on delivery time.
Hi Amir,
We are glad to hear that you are happy with our product and the prices we offer. We however apologize if the delivery time took some time.
Rest assured that we will use your feedback to improve our service.
Best,
Jacob
Easy to purchase, great prices (better than any other that I've seen for sunshades), fast shipping. Would use again
Fast shipping and exactly what I expected. Will shop with again
Similar to many, the prescription glasses I ordered never came in due time. The story appear to be the same as with many others: they say the glasses are in stock (on their website), you order & pay, then you have to chase them via customer service for weeks only to be told in the end that the glasses are actually not in stock so it will take longer (at which point they offer you a refund, wait for the glasses to actually arrive or buy another pair). The customer service is swift and polite but completely useless when it comes to actually help you chase your glasses from the production lab or elsewhere. I consider SmartBuyGlasses unprofessional and unreliable thus I can not recommend them.
Hi Sturle,
First we would like to sincerely apologize if we were not able to fulfill your order on time. We would like to inform you that the item were indeed in-stock and you were informed that they are with our lab processing your lenses.
Unfortunately due to unforeseen circumstances, our lab had some delay since we had received an increase of prescription orders.
We also thank you for your feedback and rest assured that we will use your feedback to improve more on our practices.
I also checked your refund and it has been processed. Your bank will credit your account according to its policies.
Best,
Jacob
Will buy from them when the need arises. Excellent service
It took just 4 days to receive my glasses, it was exactly what I ordered. Thx
I was tired of the prices of good sunglasses. Found this sight and thought I would try it. Looked on their website, found what I wanted, went to a sunglass shop and viewed the product and then ordered on line. They were half the price of the shop and the girl waiting on me said she could not believe that they could sell for that price. From the time I ordered till they came (on back order for over a month) but I was thrilled to get them. Perfect price, glasses and all the goodies that came with them. I did have to pay my countries taxes to the shipper Fedex that came as a surprise but I don't order a lot on line. So, be aware of that.
Hi James,
First we would like to apologize for the delay on processing your order. We hope that you would understand that our suppliers stock level changes from time to time which is beyond our control.
Duties and taxes will be assessed by the importing country based on current laws governing imports. We do everything we can to prevent you from being charged for these. Unfortunately, we cannot guarantee this as we ship your order from one of our overseas distribution centers. In the unlikely event that your item seized by customs and duty fees are charged, please pay upfront and provide us with a photo of the invoice via email so that we can fully reimburse you.
Kindly email our service manager at servicemanager@smartbuyglasses.com and attach a copy of the invoice and we will help you resolve the situation.
Best,
Jacob
This was my second purchase from SmartBuyGlasses and once again they have proven to be top notch in every category. Perfect genuine product, excellent customer service, extremely fast (and free) shipping to my address in Canada. They are also the cheapest I've found so far. Couldn't be happier with them, will be buying from them again for sure.
My sunglasses were delayed shortly because they were out of stock. I was notified quickly buy SmartBuyGlasses and given several options to proceed, including waiting for stock to arrive and getting a discount on my order. This is what I chose, as i was thrilled to get a better deal on an already great deal. I priced the same pair of prescription sunglasses at 2 places here in Vernon, BC that were estimating $650-$700 for frames and prescription lenses. I paid about half that at SmartBuyGlasses.ca!
Great prices but despite ordering from a Canadian domain, it did not indicate product was to be shipped stateside. Brokerage fee of $30 was added upon delivery. Made the buying prices less than ideal.
Hi Walter,
We regret to hear that you got billed for brokerage fees, Duties and taxes will be assessed by the importing country based on current laws governing imports. We do everything we can to prevent you from being charged for these. Unfortunately, we cannot guarantee this as we ship your order from one of our overseas distribution centers. In the unlikely event that your item seized by customs and duty fees are charged, please pay upfront and provide us with a photo of the invoice via email so that we can fully reimburse you.
We also would like to inform you that most suppliers are based overseas. We have several logistic facilities around the world located in Hong Kong, Germany, Italy, Australia and the USA. Since 2006, we have offered shipping to more than 100 countries around the globe. We will ship your product from one of our 5 logistic facilities depending on where the product is sourced. Our goal is to get the product to you as fast and as efficiently as possible.
Kindly email our service manager at servicemanager@smartbuyglasses.com and attach a copy of the invoice and we will help you resolve the situation.
Best,
Jacob
Fast and free shipping, good communication, great price. Recommend it.
Great prices! Supposed to be minimum of $40/box of 6, based on J&J's price control! Fast shipping! I got exactly what I expected, based on what the website presented!
At first I was hesitant to order from the website since it is not easy to locate the company. But then, I read a lot of good reviews and some not so good reviews from this site. So, I decided to give it a try. And I am happy I did. I received my Ray Ban eyeglasses (frame only) in less than 1 week and the item is perfect for me. They even sent email notification about shipping tracking number. Great service.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica,
We regret to hear that you are not satisfied with the item you received. Please be assured that our eyewear is 100% authentic; it comes including full product packaging and a 2 year warranty on manufacturing defects. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
If (upon receipt) you are concerned and believe that the product is not genuine, you can compare it with the same model at any local optician or eyewear store and confirm the authenticity. If you are still not 100% satisfied, we offer 100 day returns.
Kindly contact our service manager at servicemanager@smartbuyglasses.com so that we could rectify the situation for you.
Best,
Jacob