SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
I had very good expierence and excelent service with SmartBuyGlasses. I was informed about status of my order until reception of glasses and shipping was really fast. Next time will choose it again!
Great service - fast shipping and the best price I found anywhere!
If it's too good to be true... it's probably Smart Buy Glasses. I purchased Oliver Goldsmith frames and was told twice they were in stock, stock confirmed and on their way to the distribution center but alas they kept delaying the order by 5-9 business days. When I called to speak to a rep they told me conflicting stories about why there was a delay and whether or not they actually have the item in stock. The company is in the UK, the warehouse is allegedly in Italy and the customer service is in the Phillippines so good luck finding out where your frames are. Are they fakes? Oliver Goldsmith has said they don't distribute to them so I cancelled the order, don't want to wait to find out and then be stuck paying the return shipping fee.
I could not find a better price online or in a store! Also great customer service!
1) They didn't tell me that i have to return via international shipping in case i didn't like the product. Return shipping is costing me INR 850 for a purchase of INR 5000 so i will loose 20% in case i didn't like the product. This should be transparent to customer at purchase like from where the product will be shipped etc.
2) The price is very high in comparison to offline stores and other portals. I am getting the same product at 40% in offline stores and a similar product at 35% less on other portal
Dear Namitra,
We regret to hear that you are not satisfied with the item you ordered from us. We would like to inform you that it is well stated on our returns policy that the shipping cost is non-refundable you can check it our on this link: http://www.smartbuyglasses.co.in/returns
We also believe that our prices are competitive enough for our valued customers. We always advice our customers to try the glasses first at their local shop before placing the order with us to prevent this type of scenario.
Our service manager will be in-touch with your shortly to rectify the situation.
Best,
Smartbuyglasses
This is my first order from SmartBuy, the price is great and a lots of selection. My order received timely and customer service responsed quickly. Great service.
Hi Marge,
Thank you for your nice words.
We are happy when you are happy!
Best,
SmartBuyGlasses
I was extremely pleased with my purchase of Ray-Ban glasses for everyday use. SmartBuyGlasses was exceptionally responsive to a change in my order, accommodated specific requests and processed my order in an extremely efficient and effective manner and even passing on a small saving from the order change. I was able to track progress on the fulfillment of my order and then track the shipping, which was delivered on time. The price-performance ratio was as high as you can get for such a high-quality pair of glasses.
After 3 mont i got my glasses but it was as used and with fedex we are investigating to find out the thief it looks that fedex is stragling with theire stuffs in tunisia.
Dear Lfoti,
We regret to hear that you have just received the item you ordered. Note that FedEx delivery schedule are beyond our control. However, we thank you for your feedback as this will help us improve our practices specially with FedEx. We will make sure that this will not happen again in the future.
Please feel free to contact our service manager at the following address (servicemanager@smartbuyglasses.com) if you have further issues or concern. Rest assured that we will assist you further.
Regards,
Smartbuyglasses
Received my sunglasses fairly quickly; order process was very easy.
No problems whatsoever, great prices and selection. Shipping was fast with tracking and customer service was excellent.
Ordered a pair of glass and arrived less than 2 weeks later.
Very satisfied of the price and my experience overall.
Thank you SmartbuyGlasses!
Love my purchase from Smartbuy. The order was shipped very quickly, and I got great service over the phone too.
Solid experience. No problems at all. Super quick shipping.
My specs arrived in a timely way. I'm pleased with them. A "good look" for me in my groovy cat's eye, transition multifocals.
I have purchased twice now from Smartbuyglasses and both times my sunglasses was delivered faster than I expected. Tracking it online I could see that package left Japan on a specific day and surprisingly was at my home the very next day. Also I viewed the original sunglasses I bought from Smartbuyglasses in store first and since it was way cheaper purchased online and I can tell you what I received was an original down to the packaging. Would definitely buy again.
I bought Persol folding sunglass, authentic prodecut whit warranty and case. Fast shiping. Thank you
We ordered contacts had them shipped very quickly. They arrived as ordered and fresh (not expired). Wish they had live people to talk to BUT their email response was very prompt! Will use again!
Excellent experience. It's worth paying a bit more for the higher quality Rx lenses.
Great glasses! Fit perfect! This is my second purchases with smartbuy and have nothing but great things to say!
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shelly,
Thank you for your feedback. We sincerely apologize if we were not able to fulfill your order due to the delay. We also would like to inform you that our in-stock items are marked with a Fast Shipping logo. From time to time, the availability changes due to high demand and availability of the model which is beyond our control.
All items are sourced and Italy as all manufacturers are based in Italy. Like all other call centers, they are being sourced overseas. Your refund has been processed and should be on your account on the next few days. Note that you bank will process them according to their policy.
We also would like to thank you for your feedback and rest assured that we will use this to improve our process.
Regards,
Smartbuyglasses