SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
Ordered Gucci GG 3652-ANW/14 couple months ago. The frame very eye catching, received a lot of compliments. Sit tight, don't move when swelling, but don't press. They are vision glasses, are made by prescription of my optometrist very accurate. Lenses changes color for dark very fast and enough for bright sunlight. The site is friendly, easy to order. Very fast shipping. The only thing I'd change – try on. Can't deal with it, tried on on another site. But at the end ordered on smartbuyglasess because it was cheaper and I head good review.
I am getting the runaround from these people for why my order has not been filled. I believe that this is a fraudulant website and if I don't receive my order or a refund within one week, I will reporting them to ontrac.org.za which is an organisation that investigates cybercrime. If you have been defrauded by them, please do the same so that these criminals can be tracked and charged.
Fast easy quick and affordable with a 5 percent future discount = awesome!
Very happy to find a site that offered prescription sunglasses as well as regular glasses. The site itself is easy to use and it has a lot of style choices in every price range. I bought one pair of glasses and one pair of prescription sunglasses and I LOVE them both. Quality is great. My glasses arrived fairly quickly.
Muchas gracias por la excelente atención, durante la compra y después de haber hecho la compra. El servicio posteado venta de primer nivel
Very impressed with customer service. Timely shipment - arrived exactly as ordered. Unfortunately the frames had a defect that was no fault of SmartBuyGlasses, and their customer service department resolved the issue quickly and professionally.
I switched to Oasys for Astigmatism and this is the only online shop that had them discounted at all (searched almost ten sites). The lenses are sourced from various regions globally do I was worried about shipping time but actually it came pretty fast, probably faster than the average online contact lens store. Highly recommended!
I ordered a pair of Gucci sunglasses and they were not a quick ship item. However, there was an additional delay that they immediately notified me about a few days after my order. I was offered the opportunity to exchange them for something else, cancel my order or wait for them. Since I knew I wanted those glasses I chose to wait. I did explain that if at all possible I would like to have them by a particular date, which was just after they said they would be ready to ship. They made it happen and I received my glasses right before a trip we were taking. I have never received better service or communication along with the extra effort that they put in ever before! Not to forget, great prices! I will buy more from Smart Buy Glasses including contacts for my husband and children
Fast shipping and glasses are so cute! This is the second pair I have bought from this company and they have been great both times!
Excellent service and delivery of quality products. I have been ordering several pairs of glasses and never had any problems. Delivery faster than amazon's. Highly recommended.
I order 2 pairs of prescription sun glasses and both arrive in the original packaging and in perfect condition. I'm in Canada and didn't have to pay any unexpected fees. They arrived quickly and the tracking system was excellent while I waited. Would recommend this site to anyone.
Good prompt delivery. The item arrived in mint condition.
From ordering to delivery it was a breeze ;) happy for my purchase, it was much cheaper than in store and came to my door ;)
Fast service with no problems. Great way to order contract lens replacements.
Best price on the contacts I needed. Super quick shipping. Product perfect. Great experience. Will buy again.
I had order the glasses twice. The first time took so long, that I cancel the order. To reorder to get them deliver in a 2 week as suggested. I love the glasses, exceptional quality plus more. I would love to order another pair but afraid I will go thru the same hassle.
Contacts are perfect and lowest price I could find! Customer service is excellent!
I've order a Marc Jacobs glasses and they came in really great, love them they fit well now that I went to a shop that adjusted them to my ears.
I ordered glasses that were not in stock. I was kept up to date on progress and even given a discount because of the item not being in stock and having to ship from Japan. I appreciated all the communication from the customer service team.
Great job!
I've been buying contact lenses every month for over a year now -- always come within about three days of ordering from Italy to the UK, which is pretty speedy given the international nature of the purchase. Frustrating that UK opticians seem to want make so much margin on lenses, which as branded products will inevitably be commoditised, but hey...
Answer: Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at customerservice@smartbuyglasses.com or 888-359-9292 Regards, Ben SmartBuyGlasses
Answer: Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael
Answer: Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at servicemanager@smartbuyglasses.com Regards, Ben
Answer: Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)
Answer: Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).
Answer: Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock
Answer: Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.
Answer: Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael
Answer: Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at customerservice@smartbuyglasses.co.in or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Dear Belinda,
We sincerely apologize for the inconvenience caused. I would understand your frustration and worry about your order. We would like to inform you that we are not a fraud company and we will do everything we can to fulfill you order.
We would like to inform you that have been in business since 2006 and we make sure that process all our customers order.
Our service manager will be in-touch with you shortly to provide you more information about your order.
Best Regards,
Smartbuyglasses