SmartBuyGlasses has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
SmartBuyGlasses
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SmartBuyGlassesReviews 1,756

3.2
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SmartBuyGlasses Reviews Summary

SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.

service
197
value
187
shipping
194
returns
79
quality
180
This company responds to reviews on average within 0 days
Israel
1 review
0 helpful votes
Follow Alla Y.
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Ordered Gucci GG 3652-ANW/14 couple months ago. The frame very eye catching, received a lot of compliments. Sit tight, don't move when swelling, but don't press. They are vision glasses, are made by prescription of my optometrist very accurate. Lenses changes color for dark very fast and enough for bright sunlight. The site is friendly, easy to order. Very fast shipping. The only thing I'd change – try on. Can't deal with it, tried on on another site. But at the end ordered on smartbuyglasess because it was cheaper and I head good review.

Date of experience: June 26, 2015
South Africa
1 review
1 helpful vote
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Fraudsters
June 26, 2015

I am getting the runaround from these people for why my order has not been filled. I believe that this is a fraudulant website and if I don't receive my order or a refund within one week, I will reporting them to ontrac.org.za which is an organisation that investigates cybercrime. If you have been defrauded by them, please do the same so that these criminals can be tracked and charged.

Date of experience: June 26, 2015
SmartBuyGlasses S. SmartBuyGlasses Rep
over a year old

Dear Belinda,

We sincerely apologize for the inconvenience caused. I would understand your frustration and worry about your order. We would like to inform you that we are not a fraud company and we will do everything we can to fulfill you order.

We would like to inform you that have been in business since 2006 and we make sure that process all our customers order.

Our service manager will be in-touch with you shortly to provide you more information about your order.

Best Regards,

Smartbuyglasses

Texas
2 reviews
1 helpful vote
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Great site
June 26, 2015

Fast easy quick and affordable with a 5 percent future discount = awesome!

Date of experience: June 26, 2015
Canada
1 review
1 helpful vote
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Great glasses and service
June 26, 2015

Very happy to find a site that offered prescription sunglasses as well as regular glasses. The site itself is easy to use and it has a lot of style choices in every price range. I bought one pair of glasses and one pair of prescription sunglasses and I LOVE them both. Quality is great. My glasses arrived fairly quickly.

Date of experience: June 26, 2015
Argentina
1 review
0 helpful votes
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Excelente
June 26, 2015

Muchas gracias por la excelente atención, durante la compra y después de haber hecho la compra. El servicio posteado venta de primer nivel

Date of experience: June 26, 2015
Florida
1 review
0 helpful votes
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Great Customer Service
June 26, 2015

Very impressed with customer service. Timely shipment - arrived exactly as ordered. Unfortunately the frames had a defect that was no fault of SmartBuyGlasses, and their customer service department resolved the issue quickly and professionally.

Date of experience: June 26, 2015
California
1 review
0 helpful votes
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I switched to Oasys for Astigmatism and this is the only online shop that had them discounted at all (searched almost ten sites). The lenses are sourced from various regions globally do I was worried about shipping time but actually it came pretty fast, probably faster than the average online contact lens store. Highly recommended!

Date of experience: June 26, 2015
France
1 review
0 helpful votes
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Customer Service Excellence
June 26, 2015

I ordered a pair of Gucci sunglasses and they were not a quick ship item. However, there was an additional delay that they immediately notified me about a few days after my order. I was offered the opportunity to exchange them for something else, cancel my order or wait for them. Since I knew I wanted those glasses I chose to wait. I did explain that if at all possible I would like to have them by a particular date, which was just after they said they would be ready to ship. They made it happen and I received my glasses right before a trip we were taking. I have never received better service or communication along with the extra effort that they put in ever before! Not to forget, great prices! I will buy more from Smart Buy Glasses including contacts for my husband and children

Date of experience: June 26, 2015
California
1 review
0 helpful votes
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Love them!
June 26, 2015

Fast shipping and glasses are so cute! This is the second pair I have bought from this company and they have been great both times!

Date of experience: June 26, 2015
Canada
1 review
0 helpful votes
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Great service
June 26, 2015

Excellent service and delivery of quality products. I have been ordering several pairs of glasses and never had any problems. Delivery faster than amazon's. Highly recommended.

Date of experience: June 26, 2015
Canada
1 review
0 helpful votes
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Fast and exactly what I wanted
June 26, 2015

I order 2 pairs of prescription sun glasses and both arrive in the original packaging and in perfect condition. I'm in Canada and didn't have to pay any unexpected fees. They arrived quickly and the tracking system was excellent while I waited. Would recommend this site to anyone.

Date of experience: June 26, 2015
Illinois
1 review
0 helpful votes
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Prettty Good
June 26, 2015

Good prompt delivery. The item arrived in mint condition.

Date of experience: June 26, 2015
Colombia
2 reviews
0 helpful votes
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Fast and excellent
June 26, 2015

From ordering to delivery it was a breeze ;) happy for my purchase, it was much cheaper than in store and came to my door ;)

Date of experience: June 26, 2015
Massachusetts
1 review
0 helpful votes
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Great site
June 26, 2015

Fast service with no problems. Great way to order contract lens replacements.

Date of experience: June 26, 2015
Ohio
1 review
0 helpful votes
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Excellent Site
June 26, 2015

Best price on the contacts I needed. Super quick shipping. Product perfect. Great experience. Will buy again.

Date of experience: June 26, 2015
Nebraska
1 review
0 helpful votes
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Long time waiting
June 26, 2015

I had order the glasses twice. The first time took so long, that I cancel the order. To reorder to get them deliver in a 2 week as suggested. I love the glasses, exceptional quality plus more. I would love to order another pair but afraid I will go thru the same hassle.

Date of experience: June 26, 2015
Texas
1 review
0 helpful votes
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Excellent service!
June 26, 2015

Contacts are perfect and lowest price I could find! Customer service is excellent!

Date of experience: June 26, 2015
Canada
1 review
0 helpful votes
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Marc Jacobs
June 26, 2015

I've order a Marc Jacobs glasses and they came in really great, love them they fit well now that I went to a shop that adjusted them to my ears.

Date of experience: June 26, 2015
Georgia
1 review
0 helpful votes
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Great Service
June 26, 2015

I ordered glasses that were not in stock. I was kept up to date on progress and even given a discount because of the item not being in stock and having to ship from Japan. I appreciated all the communication from the customer service team.
Great job!

Date of experience: June 26, 2015
GB
1 review
0 helpful votes
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Quick and reliable
June 26, 2015

I've been buying contact lenses every month for over a year now -- always come within about three days of ordering from Italy to the UK, which is pretty speedy given the international nature of the purchase. Frustrating that UK opticians seem to want make so much margin on lenses, which as branded products will inevitably be commoditised, but hey...

Date of experience: June 26, 2015

From the business

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.


smartbuyglasses.com
Founded in 2005
New York, NY, United States