- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Great prices but despite ordering from a Canadian domain, it did not indicate product was to be shipped stateside. Brokerage fee of $30 was added upon delivery. Made the buying prices less than ideal.
Walter hasn’t received any votes.
Walter hasn’t received any thanks yous.
Walter doesn’t have any fans yet.
Walter isn’t following anybody yet.
Empty.
They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot -...
Had entered presription, but was not copied well into the order. Now stuck with with useless...
Hi Walter,
We regret to hear that you got billed for brokerage fees, Duties and taxes will be assessed by the importing country based on current laws governing imports. We do everything we can to prevent you from being charged for these. Unfortunately, we cannot guarantee this as we ship your order from one of our overseas distribution centers. In the unlikely event that your item seized by customs and duty fees are charged, please pay upfront and provide us with a photo of the invoice via email so that we can fully reimburse you.
We also would like to inform you that most suppliers are based overseas. We have several logistic facilities around the world located in Hong Kong, Germany, Italy, Australia and the USA. Since 2006, we have offered shipping to more than 100 countries around the globe. We will ship your product from one of our 5 logistic facilities depending on where the product is sourced. Our goal is to get the product to you as fast and as efficiently as possible.
Kindly email our service manager at servicemanager@smartbuyglasses.com and attach a copy of the invoice and we will help you resolve the situation.
Best,
Jacob