SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 12th among Eyeglasses sites.
The seller is exceptional! The team helped out solve credit card problems and made the purchase process smooth. The item is authentic and received in the best condition! Very satisfied with the purchase! Keep up your great job!
Excellent value for the same contacts I would have had to buy from the Optometrist had I not done some research. Quick and simple process with fast shipping.
I was very concerned after I placed my order for Ray-Ban glasses to find they were being shipped from Hong Kong. I immediately thought fake and was very worried I had been scammed. Anyway, my glasses arrived superquick (within 3 days of ordering!) and they are perfect and the genuine item. I have carried out all the checks to confirm they are Ray-Bans and they tick all the boxes, so I would say ignore some disgruntled reviews that for some reason have an issue with this company, I would say apart from the useless carrier company who delivered to the wrong address (DHL), these are the real deal and far less than you would pay elsewhere - except for fakes on Ebay.
I ordered a pair of Costas no problem until 2 weeks later when was informed they were out of stock. They were very quick to charge my credit card however it has been several weeks and I am still trying to get a refund. Excuse after excuse. I finally had to dispute the charge with my bank. Still waiting for resolution. Buyer beware!
After comparing with other sites for the best deal on my Acuvue Oasys Astigmatism contacts, SmartBuyGlassess had the lowest price + free shipping. Great transaction, my order was accurate and complete. Highly recommend!
It was a very pleasure to bought at your web site. I receive the package on time and The product price is very compettive and you offer a lot of brands.
The experience was absolutly amazing!
Thansks a lot!
Doing business with Smartbuyglasses US. It took over 4 months for me to get my glasses. You order online, you get billed only to find out a couple weeks later that the item you want isn't in stock. This happened to me several times until I ended up finally ordering something that was in stock. The website is not up to date does not tell you that something is out of stock. When I finally received my glasses I was happy with the final product but the whole process took way too long and the customer service reps are cold and truly uncaring.
Hi Polly,
I sincerely apologize for all the inconvenience and on how you were treated by our representative. To start, we would like to inform you that our suppliers stock level change without prior notice that is why it is quite hard for us to predict the availability of the model. If the item is in-stock, we mark it as fast shipping as we have them available for dispatch.
Kindly send us an email at servicemanager@smartbuyglasses.com to discuss your experience with our representative further. Rest assured that our managers will take good care of the situation for you.
Best,
Jacob
I ordered a pair of Burberry sunglasses through SmartBuy. They were a good price, but the transaction as a whole has been a real pain to deal with. First, SmartBuy advertised that the glasses would be sent the next day and they were not. I did not receive them in time for my vacation. The glasses were sent via FedEx and required a signature upon delivery - there was no possibility to sign a slip asking FedEx to leave them at the door. I actually had to go to a FedEx distribution center to pick up the glasses, because FedEx required an extra fee if I wanted them to come back out. When I opened the box, I found that the glasses case was broken. I emailed SmartBuy to request a new one. They did send a new case, but it took about 6 weeks (!) to arrive, and was not the same as the original case - instead of a sleek leather case, it was bulkier and covered in light colored cloth, which will get dirty easily. My glasses bounce around a lot inside this new case. I have emailed the company again about the case but have not received a response. Next time, I'll save myself the hassle and go to a store.
Hi Andres,
We would like to sincerely apologize for all the inconvenience caused. I could only imagine how disappointed you are with your experience. First we had requested FedEx not to deliver the item if the recipient is not available as we have received numerous cases about the shipment being lost.
We would love to help you about the case you received, kindly email our manager at servicemanger@smartbuyglasses.com
Best,
Jacob
I receive the sun glasses with out a original case it was a bag
Hi Fabian,
We regret to hear that you have not received the original casing. To help you resolve the situation, we urge you to send an email to servicemanger@smartbuyglasses.com and one of our managers will take care of the situation.
Best,
Jacob
When I was working as a private pilot we use that type a sunglass
Now I get what I was used in that time back.
I plan to buy one whet prescription
I received my product fairly quickly (even though I was unable to view tracking information the entire time) but was very frustrated when I was charged a foreign transaction fee for making a purchase through the site. Even though they have offices and never talk about any type of fee if you purchase a product online when you live in the U.S., they still charge you a foreign transaction fee. For that reason of not telling me about it or putting it on the website, I will not be purchasing again from them in the future. Too much hassle.
Hi Kristin,
Thank you for your feedback and I regret to hear that you were charged with international fee. We would like to inform you that it is not Smartbuyglasses that charged you the international transaction fee but your bank. However, please do not worry as we can help you resolve this case.
We can reimburse the fee back to your account if you could email our servicemanager at servicemanager@smartbuglasses.com.
Best,
Jacob
I bought a Mau jim and recieved the glasses in mail, 100% authentic glasses. I was hesitant to order in the beginning but price was too good to dare. I am happy.
Love my new sunglasses. They are exactly as I ordered. I changed the lens to get a polarized lens, and they are perfect. If you are shipping to Canada be warned you will recieve a bill from fedex a couple weeks later for duties (mine was $15). A bit of a suprise since they said it's free shipping
Lowest price, exceeded my expectations on ordering and delivery. No problems with packaging or subscription. I've purchased contacts from all the major online dealers, and found the best price here. I plan on making my next purchase here, and would recommend to anyone considering buying contacts online.
Found the site via Google Shopping and they had the best prices. Got my contacts quickly and would purchase again from SmartBuyGlasses
This was a great site that offers quality glasses at a discount price. You can't beat the prices of the lenses which includes free upgrades. I am waiting for them to offer mirror finishes on sunglasses. I will definitely purchase from them again.
Costa sunglasses are good, and the site I bought them from are great. However getting a pair of Costa's repaired using the warranty is a farce. They wanted me to pay for repairs that are clearly a fault of the glasses themselves. Thanks
I keep ordering the store prescription glasses. Fits perfectly. Great store. I wish success to the team SmartBuyGlasses
Once I placed the order, I received a confirmation that the item would be shipped from Hong Kong. I panicked and thought to call and cancel the order but decided to give it a try. In the next few days, I did my due diligence and researched more about the company. I have since lost the link but it appears that the company does have established business relationships with these companies that are associated with these brand name glasses. I would imagine that the products are past season items sold at deep discounts which are then passed on to the consumers without the retail markups. Just IMHO.
Shipment was incredibly fast for coming from HK. I bought a Gucci frame that was exactly what I had hoped for. BTW, the same frame is not sold at any of the retailers or optometrists that I've been to. So again, past season or fake? I don't know...
Overall, I still have misgivings about the company because it's not U.S.-based, but the overall experience was much better than expected.
Hi Kelly,
I understand your hesitation specially is this is your first time experience purchasing from our website. We would like to inform you that we have expanded our business and we are now globally based.
We have several logistic facilities around the world located in Hong Kong, Germany, Italy, Australia and the USA. Since 2006, we have offered shipping to more than 100 countries around the globe. We will ship your product from one of our 5 logistic facilities depending on where the product is sourced. Our goal is to get the product to you as fast and as efficiently as possible.
We know our prices are hard to beat but please be assured that our eyewear is 100% authentic; it comes including full product packaging and a 2 year warranty on manufacturing defects. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
If (upon receipt) you are concerned and believe that the product is not genuine, you can compare it with the same model at any local optician or eyewear store and confirm the authenticity. If you are still not 100% satisfied, we offer 100 day returns.
Best,
Jacob
My experience was very seamless and i love my new sunglasses! Delivery was fast and the sunglasses and accessories were in very good shape
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jeff,
We sincerely apologize if we were not able to fulfill your order. We also would like to inform you that our suppliers stock level changes without prior notice which is beyond our control.
Rest assured that we will use your feedback to help us improve more on our fulfillment.
Regards,
Jacob