SmartBuyGlasses Reviews Summary
SmartBuyGlasses has a rating of 3.2 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 12th among Eyeglasses sites.
They were able to get a discontinued color in Gucci frames that my local boutique told me was no longer available. And they got it for half the price. Very happy.
Not great. When my glasses came the frames we're too big to accommodate a prescription. So when I wore them, the view was distorted. They were frames that should have been sold only as cosmetic not for prescription. When I asked them to exchange they wouldn't, so I had to get a refund after already waiting 3 plus weeks. They should know the products they sale. I actually had to go back to my eye doctor to figure this out.
Service and products are excellent BUT:
Many of the glasses give the LENS HEIGHT as 'STANDARD'
It is time consuming to write a mail to customer services and wait for a reply to obtain the LENS HEIGHT There are many glasses that I would have purchased if LENS HEIGHT was listed on the site. Please note I have brought this problem to your attention a couple of times but there has been no improvement
Hi Jackie,
Thanks for the advice. Yes! We want to provide lens height for all of our product, it is just not that easy to get these information since we offer a large range of product. Our team is working on this currently and you should be able to see more product information, include lens height in the near future.
Thank you so much for the suggestion and we appreciate your patience.
Best Regards,
Ben
Fast service, great savings, and got exactly what I wanted. Quality all around.
Glasses arrived in reasonable time, and they look great. I am adjusting to the prescription currently, and wear them most of the time. I will likely buy another pair to use in the sunlight too (tinted).
Order process was straightforward, and product shipped in expected timelines... was worried when it shipped from Hong Kong, the land of counterfeit goods. Glasses looked real enough, the two things that didn't were the soft case which is obviously not authentic - I have a real one and side by side you can tell the one from China is a cheap knockoff and the box was a slightly whitewashed printed version of the real deal. I wouldn't buy from smartbuyglasses again.
Dear Zac, we guarantee 100% product authenticity. We understand the concerns are due to the different packaging. Unfortunately due to the seasonal changes and promotions, packaging can be quite different. I am happy to inform you that we offer 100 days return policy to ensure maximum customer satisfaction. You can always contact us if you have any questions or concerns about your glasses.
Best Regards,
Ben
Thank you for the prompt delivery of my order, quick and excellent service, well done! I am very pleased with my sunglasses, I will definitely order from you again.
I had gone to several stores to try on glass frames to see which I liked best. So, when I found the one I wanted, I found them on this site and sent my prescription to them. They were exactly as I expected and the order was filled promptly. I am very satisfied.
I received my glasses about 10 days after ordering. Amazing considering my prescription. The look and feel were superior to my last pair that I paid over twice the price for.
Thanks.
The experience was very good. From the price, online shopping, delivery etc. I am definitely going to buy again.
My experience with SmartBuyGlasses was great. I was nervous to buy from them as I I had never done so before but they were fantastic. They were communicative, delivery was much quicker than anticipated and the product was just as I ordered. I would recommend them.
Items received in 18 days. Genuine as shown in website. Love my daddy o rayban. Tqvm smartbuyglasses!
I was impressed with the end product and the fact that I didn't have to wait long for delivery!
My glasses came basically on time and fit well but I found dealing with UPS to be a real inconvenience. My order was scheduled to arrive a little later than I had thought it would and as I was in the process of moving I had to call them to change my address. This was fine but when I was talking to them they told me my package would arrive on a Saturday. Since I had to pay a $15 duty fee (which I didn't know about until UPS told me) someone had to be at the house to receive the package and pay the duty or they would send it back to Italy without holding it at their distribution centre. I waited all day Saturday but it never arrived and when I called, the rep told me that they didn't have a Saturday delivery service and whomever I had spoken to was misinformed. I therefore had to wait another day at home for the package to arrive. It was a total headache. Again, the problem wasn't really with Smartbuy but with UPS, although take note that there may be a hidden duty fee.
Hi Peter S.
I'm sorry to hear about this experience with the courier service. Regarding the duty fee, this is a rare occurrence and unfortunately outside of our control but we'd happy to reimburse this.
Could you perhaps email our service manager with the details at servicemanager@smartbuyglasses.com?
Regards,
Ben
I have purchased my pair of Person prescription glasses with lenses a few months ago, and from the moment of order to delivery, your staff has done great job by making sure that i will receive correct product. (as i have made mistake in the order form)
Glasses wise, I am very pleased and I must say that I was pleasantly surprised to find the cleaning set with screw driver enclosed.
Thanks for everything
My order was received as promised in the time frame agreed to.
Easy ordering, great selection of eyewear first time customer but not the last
Transaction was easy, glasses arrived quickly and in immaculate condition. Emails came regularly to update me regarding the status of my order. I would definitely use SMG again in the future.
After a visit to my eye doctor and a change in prescription, I was shopping for my new contact lenses. I found great prices and quick shipping buying from SmartBuyGlasses!
Excellent product selection. Good pricing. Good communication and fast delivery. Will buy from SmartBuyGlasses again.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
I am sorry to hear that your frame were too big for a prescription, it is actually also depends on the prescription and lens index selection.
We also quite surprised that you didn't get any exchange. We offer 100 days return/exchange policy with no question asked. Could you please get in touch with us at servicemanager@smartbuyglasses.com, we would like to discuss this matter further and improve our service.
Best Regards,
Ben