SmartBuyGlasses

I bought Hugo Boss glasses with prescription lenses, arrived in less than a week. Solid quality, price was less than half the price in stores. Highly recommended.

I was surprised to receive notification that the first pair of glasses I ordered were coming from Hong Kong. They arrived and fell to bits a couple of weeks later. After some time wasting debate, they eventually decided to replace them. The replacements have still not arrived. I ordered a different pair of glasses for my son's birthday. They were late, so they gave me the standard 5% reduction. These arrived, but were to small (fine). It took 3 messages to find out where to ship these back to. The replacement pair has not arrived. I have cancelled both orders. I suspect that there will be some fun and games getting the money back. The funny thing is that when you have a problem, you get this message from "**". "**" (if that is her real name) is pretty useless. DO NOT BUY FROM THIS COMPANY! I have reported them to the glasses manufacturers (Salice) who have been brilliant. This is not the first time they have had problems with this company and they are currently investigating them. I am concerned that the goods are not even genuine. Salice have offered to supply me with two sets of glasses straightaway.
**[personal information redacted by admin]

HORRIBLE SERVICE! I WISH TO GIVE 0 STARS... HORRIBLE. I SPECIFICALLY TOLD THEM I WANT THEM TO SHIP BEFORE A CERTAIN DATE. NO COMMUNICATION NOTHING, AFTER A WEEK I WAS TOLD I WILL RECEIVE IT AFTER 2 WEEKS. USELESS GET LOST! NOBODY BUY FROM HERE

Absolutely awful - sent me some supposedly new glasses that arrived with bent arms so did not sit straight on my face. I informed them of this (having sent pictures to validate) they told me this was 'normal' despite this never happening in my previous 15+ years of wearing glasses and that I should take them to an optician to get fixed (new glasses?!).

I insisted upon returning them and had to send multiple emails explaining that I would not accept faulty glasses and wanted a full refund, I repeatedly was told this was normal and not justification for a return despite their 100 day guaranteed return policy. Eventually after multiple emails and submitting a return request on their site I eventually received an RMA number to return the item.

I returned the item recorded delivery and they signed for it yet are now claiming to still have not received them despite me sending numerous chasing emails attaching the proof of delivery and the proof of signature at their end. Most of these emails go unreplied to. I am still yet to receive my refund.

Absolutely shocking service, I would never consider using this company again, I only hope I get the money back

I had a wonderful experience ordering RX Sunglasses! It was a fluid and stress free experience from ordering to receiving the product! They were exactly as shown, and couldn't be happier!

Great selection, easy ordering and quick delivery! I love my new glasses, and will order from SmartBuy again. Told my friends and they're checking the website too. Prices are the best!