SmartBuyGlasses

I ordered a pair of Burberry sunglasses through SmartBuy. They were a good price, but the transaction as a whole has been a real pain to deal with. First, SmartBuy advertised that the glasses would be sent the next day and they were not. I did not receive them in time for my vacation. The glasses were sent via FedEx and required a signature upon delivery - there was no possibility to sign a slip asking FedEx to leave them at the door. I actually had to go to a FedEx distribution center to pick up the glasses, because FedEx required an extra fee if I wanted them to come back out. When I opened the box, I found that the glasses case was broken. I emailed SmartBuy to request a new one. They did send a new case, but it took about 6 weeks (!) to arrive, and was not the same as the original case - instead of a sleek leather case, it was bulkier and covered in light colored cloth, which will get dirty easily. My glasses bounce around a lot inside this new case. I have emailed the company again about the case but have not received a response. Next time, I'll save myself the hassle and go to a store.

I placed my order at "www.smartbuyglasses.com" for a Giorgio Armani GA 792-010 frame on August 12th, 2010. The same day I could see that the amount had been charged to my MasterCard account, which is rather unusual. A serious company will normally wait to have your item shipped before charging it to your credit card.

While their website states ''5-11 working days'' for delivery, I received an e-mail on August 30th (12 working days later) telling me that it had just been shipped with Canada Post and giving me a tracking number.

On September 1st, I could see on Canada Post website that the item had arrived and was "processed at postal facility" in Mississauga, Ontario. Since then, nothing. Three weeks later, it still appears that "the" item is still "processed at postal facility" and Smart Buy Glasses keeps answering to my e-mails that it will arrive "in just 2-3 days".

Be careful with that "company". Have a look at all the complaints on this site and all over the web regarding Smart Buy Glasses. And maybe you'll think twice before ordering something from them.

I ordered for a pair of Gucci sunglasses from India on the 5th June. I was finding the website a little shady as they don't have a proper line of customer service like a telephone line(at least for the Indian website). I however looking at their international website and reputation placed the order. After three days when I logged into the smart buy account to check the order status, it was conveniently marked as backordered. No intimation was sent for this. I then sent them an email as to what was going on to which I got a generic reply saying they apologies and gave me three options. I either select a new model, wait for this one or opt for a refund. Agreed, which in a way is fair and I further asked them a few questions to which I haven't received a reply for the past 5 days (all working days). I've sent them five chasers, written to the main US website and they're least bothered to get back. Now would be placing a request for chargeback from the bank. Please beware of them, they're a complete con site and are totally unethical. Worst online shopping experiences ever!

Great product selection and customer service. I shared my wonderful experience with friends and family. Some of them have already used SmartBuyGlasses and are also impressed with their service.

After buying process and the website which is very good, I've only experienced problems with the purchase, which still, after more than a month, do not have.
When buying a page of extencion ". Ar" and appear time less than 15 days delivery, I thought the product was in the country. On the contrary he was sent to Hong Kong taking longer than a month.
Not only that, even having paid shipping to my home, it was retained by the Customs Argentina, making me lose at least two working mornings having to physically go to find them and additionally charging me a fee for import of the third of the value of the purchase.
Even more serious, in the shipping label, instead of putting me as a target, they put the name of the company where I work (contained in the shipping address) by which Customs not want me to deliver because they do not I am a representative of the company and forcing me to perform procedures to see if next Monday can finally withdraw the order.
I do not know how is the treatment in other countries, but for Argentina not recommend it at all, the use of the service. Whereby certainly next Monday if I do not get the product I will request a total replenishment of money and if if I succeed will request reimbursement of additional tax.

I finally got the glasses after payment of tax, the product is very good and comes well packed and the company returned my import charges.
I understand that the sender was a mistake and I think that the page is recommended but note that the lenses are not nationalized and must make import procedures.

Thank you.-

I love purple and I love mirror tint... and these are a perfect combination of both! The sunglasses came wrapped nicely in bubble wrap with cloth and case! Will order from SmartBuyGlasses again!

OFFICIAL MESSAGE FROM OLIVER GOLDSMITH SUNGLASSES:

We are in the process of investigating this company having now reported it to the police and internet fraud teams both in the UK and in the USA.

This company showcase Oliver Goldsmith Sunglasses at a significantly discounted price point in order to entice people to make a purchase of a phantom product.

We know they have no access to, no supply from and no contact with Oliver Goldsmith Sunglasses. We know this because we know all of our official stockists around the world, and Smart Buy Glasses is not one of them.

DO NOT BUY OLIVER GOLDSMITH SUNGLASSES FROM THIS WEBSITE.

I ordered my item start of February 14' and waited over 4 weeks, constantly chasing for updates very little response was told to send I. D? I have just read on here they have asked other people for I. D which is very concerning?! I waited a further couple of weeks finally deciding someone thing was wrong. AGAIN no updates and then to my dismay on chasing them up found out the item was out of stock?! Promised call backs but every excuse under the sun was made with no attempt to call."phone lines are down"."management aren't letting us call"."time difference issues?"
Was told to order another model. I do not want to purchase a different model, I wanted the model which I had originally choose. I would advise SmartBuy to ensure no other customer has to experience what I have been through, I would advise you to update your sites to show this item is out of stock. I would also suggest you to inform customers when items are not in stock at the time of purchase and not when customer is chasing for updates as this is not good and if I were to be a secret shopping I think you would fail on all levels of customer service.

20/03/2015 I bought glasses (Ray ban RB4105 Waufare floding polarize) at smartbuyglasses.com with Order ID: US*******xxx6G smartbuyglasses shipping very good but when I received, the quality of products Ive bought not satisfy then I sent email for them but have not seen a reply! Why?