SmartBuyGlasses

On a normal absolutely standard order they are OK. As soon as there is a problem, the wheels fall off. The staff handling queries is english-illiterate or they pretend to be. One of the glasses sent to me had a flaw in the actual glass and i got the most stupid comments like "use the cleaning kit". I took some pics of the problem which was a starburst in the lower half of the glasses to prove my point. All I wanted was to send back the lens itself, they have the precise dimensions and could return a cut lens to do the replacement. I got an unending stream of impractical options and eventually replaced the lens myself locally.

I chose Smartbuyglasses because they had the best pricing and offered an additional discount for some sunglasses I really liked. I placed my order and they gave me no ETA. After a few weeks they still had no updated ETA. I emailed them and they said their supplier hadn't confirmed inventory but once they did, they would let me know. A few more weeks went by and still nothing. They then reached out and said they would refund my purchase or sell me some other pair of shades. This happened a few more times over the next month until I really hammered them for the product... then magically the sunglasses appeared at my doorstep overnight-ed from China. I think they sold me the pair at a loss and didn't want to hold up their end of the sale. ANYWAY, after 2 months, I now have the glasses and LOVE them. BTW, they were about $75 cheaper than any other vendor after all the discounts.

Once I placed the order, I received a confirmation that the item would be shipped from Hong Kong. I panicked and thought to call and cancel the order but decided to give it a try. In the next few days, I did my due diligence and researched more about the company. I have since lost the link but it appears that the company does have established business relationships with these companies that are associated with these brand name glasses. I would imagine that the products are past season items sold at deep discounts which are then passed on to the consumers without the retail markups. Just IMHO.
Shipment was incredibly fast for coming from HK. I bought a Gucci frame that was exactly what I had hoped for. BTW, the same frame is not sold at any of the retailers or optometrists that I've been to. So again, past season or fake? I don't know...
Overall, I still have misgivings about the company because it's not U.S.-based, but the overall experience was much better than expected.

Bought a pair of Tom Ford glasses that cost less than half of what I would have paid in store, and I couldn't be happier. I am telling all my spectacle wearing friends about smartbuyglasses. They were shipped super fast and come with a guarantee that can't be beat.

To aid in my purchase I did some research on the measurements that worked for me and I did try the particular pair on in store, as it was my first time purchasing glasses online. Couldn't be happier!

I purchased online for glass frame for S$201.00 on 15th Nov 2015 through credit card. My order was confirmed and funds were deducted immediately. I received an order confirmation and status show that it was in process.
SMARTBUYGLASSES never even inform me that my item was actually unavailable. Why they still advertised and accepted my order and deducted my funds show lack of integrity.
Price also varies tremendously. My item was at S$201.00 and 2 days later it dropped to $147.00 and now it is up again at S$201.00
I have written several emails but have yet to received a call from them.
I am still waiting to sort this matter out with them.
Piss and Disappointed.

I've purchased a couple glasses from smartbuyglasses over the past 2 years. Good company & excellent prices, but my main issue is delivery time.

My 1st glasses from them were prescriptions. Waited a couple weeks for my glasses and when I received them, they were missing the anti - glare coating. Because it already took me 2 weeks to receive them, I didn't want to wait another 2-4 weeks to have them corrected. The second time around I only purchased the frames and had the lense done locally.

Order was never even processed to begin with despite the "preparing to ship" bull$#*! on order status. Non-existent customer service to boot, and clearly I'm not the only person to be rinsed by these fraudsters.

The worst on line business. Very awful. I tried 2 times to buy sun glasses during their sale season. Each time after 10 days waiting, they contact me to say (sorry your item is not available). Very dishonest and lairs. NOT RECOMMENDED AT ALL