SmartBuyGlasses

Unbelievable. You cannot speak with any customer service agent. You must do it all through e-mails. Received e-mail that my original frames I ordered are no longer manufactured. This was after like 10 days. So, I pick out another frame for $14 more. You'd think they would write off the $14 since their customer service is so non-existant and atrocious. I paid the extra $14. Sent to proof in the form of a link to them. Every day twice a day I get e-mails saying I need to pay the $14. This is very very frustrating. When you send an e-mail, then send you an email back saying that someone will e-mail you within 72 hrs. I'm so confused over all these e-mails what a mess!

If I ever get my glasses I will be happy. If not and I get my money back I will go to a dealer and pay full price for them. This is ridiculous and not worth the $50 or so you supposedly save. Don't do it.

Free shipping states 14day delivery, my order took 33 days.
Will make sure in the future to use US based companies to avoid the international shipping challenges.

I have purchased twice now from Smartbuyglasses and both times my sunglasses was delivered faster than I expected. Tracking it online I could see that package left Japan on a specific day and surprisingly was at my home the very next day. Also I viewed the original sunglasses I bought from Smartbuyglasses in store first and since it was way cheaper purchased online and I can tell you what I received was an original down to the packaging. Would definitely buy again.

I would give 5/5 if it was possible to try glasses before buying because it is a bit scary to not know exactly what it will look in your face. At least if we could upload our picture to have an idea would be better. What I did is I went at an optometrist to try some models and as my face is small there was not much choice and the one I picked was a little big. And on your website I found the same model but a little smaller that is what makes me buy it and I'm happy with it. Good customer service also (Ana was answering to me). Thanks.

My order was flagged for "possible fradulent transaction", I sent the requested documents to confirm my identity and then I asked for the possibility of quicker delivery (I was leaving to go on vacation). The customer service rep, Jerome, replied the same day, got my order processed and even helped to get it expedited. Long story short, I got my glasses today---approx 5 days after I submitted my order. Just a little blurry but so far so good.

I just wanted to say that I really appreciate your efforts in getting this expedited. I am really satisfied with both the service and product thus far and I will definitely be recommending this site to my friends and family.

They offer a much broader range of product, compared to their competitors, and coupled with their service team they are hands down the best out. I'll be sure to share this experience with any of my friends looking to get new eyewear products at competitive pricing and speedy delivery times.

I would highly recommend this site to any and everyone. The prices are very competitive and the customer service is excellent. My contact order arrived in a timely manner and although the glasses I order were placed on back order because the Frames were out of stock, I received automatic weekly email updates of their status. So I never had to call the company or wonder what was going on with my order. And after I did get my glasses I noticed I had ordered the wrong size and the company gave me 100% credit on my glasses order towards the correct size glasses. Yes, I am a very happy customer.

So far I ordered 3 pairs of prescription glasses (ray ban's) and I was perfectly satisfied. They came in faster than my friend's who ordered his localy. No issue so far, way cheaper than any local store. Highly recommended

I took a month for me to have my glasses. However, I received good assistance and clear information all the time. What I like the most is the variety of models you have to choose but in the end, it is a little more expensive than a regular purchase.

Hi I bought ray-bans from sbg and were delivered in 3 days with full tracking info. These glasses are the real deal and a great company to deal with... in fact they even give me a discount for not having the FREE glass cleaner in stock and I did not even ask for it... I think if your going for prescription lenses may take a lot longer to get your glasses but stock ray-bans are no problem.
I will be purchasing again with no worries

I was extremely pleased with my purchase of Ray-Ban glasses for everyday use. SmartBuyGlasses was exceptionally responsive to a change in my order, accommodated specific requests and processed my order in an extremely efficient and effective manner and even passing on a small saving from the order change. I was able to track progress on the fulfillment of my order and then track the shipping, which was delivered on time. The price-performance ratio was as high as you can get for such a high-quality pair of glasses.