I had a good experience overall. I was a little hesitant at first to make the purchase, I had read some negative comments and was afraid I might even be subject to fraud. I finally decided to take the risk, and find by myself how things turned out. My product was not available for immediate shipping so I waited for a week or so for it to be shipped. It shipped from Hong Kong and was in Mexico a week later. However I had the frames delayed at customs due to a very low price tag, so I had to send them proof of purchase and my credit card statement so they would update the price. Finally I had to pay some clearance taxes which as soon as I sent the receipt, was reimbursed. This was the only inconvenient I had and as I mentioned before, the extra expenses were covered.
Hi Smartbuyglasses,
I see you have been posting replys to customer comments. I have sent an email about an item to be exchanged. I can not get a reply back from anyone after 24 hours. Would you mind answering your customer emails instead of following up comments here? I feel like you are done after the payment. No customer service?
Very fast shipping. Great communication. I had ordered my glasses then wanted to change my order. Used the call me option and within minutes I received a call from a very helpful and polite customer service associate. Glasses are excellent quality. Excellent fit. I will buy glasses from here again. Thanks
These guys... just great. I couldn't believe the price at first for the Ray Bans i got, almost half the cost? Well, gave them a try and couldnt have been better. Had and issue as I ordered the wrong color, but called the service line and had everything fixed. Shipping time was OK, not the fastest but nothing crazy long. For sure would use these guys again.
I ordered sunglasses for my boyfriend's birthday in January. They were "in stock." After I paid, I received an e-mail saying they were back ordered and it would be 1-4 weeks to restock. I wasn't too happy about this, but also fine. Four weeks goes by, still back ordered. 8 weeks goes by, still back ordered. Now, they are not giving me a timeframe. I reach out to ask if I can swap them for something similar considering it appears I may never get the glasses I order. They say fine, suggest something that I agree to and I think it is over. Then, they want to bill me for the difference. Seriously? I've waited over 2 months for these glasses that you now say I may never get and you won't comp me the difference on a similar pair? Please. I cancelled my order and asked to be refunded. I will never shop there again.
I had some issues with my order, and SmartBuyGlasses' CSR did an excellent job at investigating the situation and resolving it in a timely and professional manner! I love SmartBuyGlasses, they have great prices, an array of products and top notch customer service. I will definitely be ordering from them again soon!
If your read to get ripped off then by all means… they do not honor price match guarantee, they will not honor their own coupon codes. They will be dealing with BBB tired of the run around! Their price 223 designer optics 133. Price match it!
Hi Wendy,
I am really sorry to know that you have concerns with our price match guarantee. Please be informed that we have guidelines in checking if the item can be price matched or not.
I'd like to discuss this with you and if possible, please reply to my request with your order information so I can further assist you.
Sincerely,
Katherine
I will highly recommend to not buy anything form these cheaters, they are sending cheap and fake products, i bought randolph glasses shipped by hong kong which are completely fake, and asking them to send me contact no but they are not giving, only email address.
Please Please dont buy from these cheaters.
Hi Yasir,
Thank you for your review.
I regret to hear that you believe the item you received was not authentic as I can assure you that all our products are 100% authentic and brand new. We source them only from official distributors and manufacturer.
We would love to further assist you on this concern thus if you can provide us with your order number, that would be much appreciated. You may also send us an email directly at servicemanager@smartbuyglasses.com.
Sincerely,
John
SmartBuyGlasses
I've been buying contact lenses every month for over a year now -- always come within about three days of ordering from Italy to the UK, which is pretty speedy given the international nature of the purchase. Frustrating that UK opticians seem to want make so much margin on lenses, which as branded products will inevitably be commoditised, but hey...
Very happy with my purchase and experience with SmartBuyBlasses. Ordered a pair of Ray Ban's that were shipped from Italy to Arizona on a Thursday, and received the glasses on Monday. Not only fast but the shipping was free. In the past I have ordered items from other companies that took twice as long and were shipped from only a state away. Item was as advertised and received in great shape. They even included a lens cleaning kit (a bottle of lenses cleaner and a cleaning cloth) at no extra charge. A little thing but something that made my experience that much better. This is my first experience with this company but would recommend it to everyone.
In a global way the service was excellent nevertheless this was a birthday present and did not arrived on time I also did not had the information when it will be delivered when I made the order.
The item conditions was perfect, no issues.
Very good experience regarding the track and trace of my order.
Dear Fatima,
Thank you for your feedback.
I am so sorry to hear that you didn't receive your order on time. In this case for your next purchase, I would like to recommend you to take a look through our Fast Shipping section. These items could be dispatched in the next working day.
Also, I am very pleased to hear that you are happy with your new product and we look forward to welcoming you again at SmartBuyGlasses.
Kind Regards,
Katherine
SmartBuyGlasses
More than a week AFTER ordering I received an email stating they were in stock and would be shipped in 1-2 weeks. A week AFTER that I received another email stating that they were NOT in stock now and would be weeks before they even got them. By the time I received these summer will be over. Lets just hope I get my refund in a more timely manner, as I will have to pay somebody else to get my needed sunglasses. Why do they bother to waist your time. If they don't have the glasses... don't advertise them for sale!
Dear S S,
We're apologise for the long processing time for your order. As the item was not in our Fast Shipping section, they require around 1-2 weeks to receive before making your prescription lenses.
For urgent orders, we highly recommend considering items we have marked as Fast Shipping. These are all guaranteed to be in stock and can be immediately sent to our lab or shipped via express courier.
Regards,
Ben
I ordered my glasses thinking this was a uk company. It said same day dispatch but 8 days later I have still not received them. I have tracked my order and they are clearly coming from Hong kong. I would never have ordered glasses from a different country and feel like I have been conned.
Dear Marrianne,
SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.
Please be reminded that as advertised on our website, if order is with prescription lens, it takes a few days to process the lens though the frame itself is fast shipping.
We have several logistic facilities around the world located in Italy, Australia, Germany, the USA and Hong Kong. We will ship your item from one of these 5 locations depending on where the stock is located and speed of delivery. Our goal is to get your item to you in the fastest and most efficient way.
It's shipped via courier express service, we hope that you will receive them soon and enjoy them.
Feel free to contact our service manager at servicemanager@smartbuyglasses.co.uk if any further assistance needed.
Best Regards,
SmartBuyGlasses
I ordered some Ray Bans from what I thought was a Canadian website since the domain name had a. Ca extension. I was a little perturbed when I found out that my glasses were getting shipped from Hong Kong as I thought there may be additional duty etc. It turned out ok, the glasses were shipped by Fedex and arrived very quickly and there were no additional duties.
Please cancel my order an provide a full immediate refund. This is the second time you guys have done this to me what an inconvenience I tried to give you guys a second chance but once again you screwed up my order. You don't even have the customer service to initiate contact with me after you deceived me into purchasing an item twice now your website says you have in stock. I have to sit here wondering. Needless to say I will not be using your service again or give Smartbuyglasses a good review
#*******-------us*******122G
I've bought from Smartbuyglasses three times and each have been a quick, easy process. A huge variety of products, prompt and great prices. I've recommended them to everyone and will continue to do so!
I placed an order of a pair of brown sunglasses mid March and now it is end of May. I was sent three incorrect sunglasses. First time I was sent a red pair, second time it was again the incorrect red pair and third time they sent me a blue pair of sunglasses. After the second wrong pair arrived I double checked with them if they actually sold the one shown on their website. They confirmed that it was in stock but each time there was a delay. I also reminded them multiple times to double check with the distribution center to send me the correct brown colored sunglasses. Instead of telling me honestly that they ran out of stock, they just randomly send me sunglasses in hope that I keep them. Each time I have to go to the post office to ship the sunglasses back to Hong Kong. It is such an inconvenience. I have never experienced such terrible online shopping before. This website and customer service are ineffective and inefficient!
Dear customer,
We do apologise for the inconvenience and disappointment caused. After our double check, we realized that it’s was caused by incorrect product information provided by our authorized supplier which results in sending you incorrect items. We have now already corrected our website’s product information.
Our service manager will contact you shortly to further explain the situation, hope we can serve you better next time.
Best Regards,
SmartBuyGlasses
Very pleased with the service and the product. Genuine Ray-Ban frames with progressive, color-matched gray gradient lenses. Very hard to find gradient Rx sunglasses at such a reasonable price. I intend to order more!
Ordered sunglasses with strengh for our son, and they came out wrong so he refused to wear them. We checked the glasses at a real store, and they were not set up as ordered!
In addition they do not operate according to local law regarding VAT, so the glasses were more expensive than stated.
Dear Grethe,
Thank you for your feedback.
I do regret to hear that the glasses you've received for your son were not with the correct prescription lenses. If possible could you please contact us via customerservice@smartbuyglasses.com so we exchange your order for you and make sure you will receive the correct one.
Best regards,
John
SmartBuyGlasses
Responsive customer service, easy ordering, and accurate manufacturing of my prescription. The quality of the off-brand glasses (plastic) I bought were okay, but a little loose, but I may have bought the wrong size. Overall great experience
Overview
SmartBuyGlasses has a rating of 3.1 stars from 1,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartBuyGlasses most frequently mention customer service, fast delivery and ray ban. SmartBuyGlasses ranks 13th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Colleen,
Thanks for taking the time to write us a review.
First of all, on behalf of SmartBuyGlasses, I'd like to sincerely apologize for any inconvenience and disappointment that the order delays have caused you. I understand that they are for your boyfriend's birthday gift, it must be very frustrating when the order could not be delivered on time.
I do regret to hear that the order was canceled eventually, I will send you a private message to obtain your order information and I'd like to personally assist you the best way I can should you use our website again.
Sincerely,
John
SmartBuyGlasses