Colleen S.

I ordered a laptop through a third-party seller (Atlantic Electronics) with Microsoft Office software on Newegg. I received the laptop and installed the software. Unfortunately, the laptop kept shutting down without warning almost immediately. I had to return the laptop for a refund. However, I only received a refund for the laptop, not the $129 Microsoft software. I tried in vein to get a new code, store credit, anything to rectify the situation. I was told repeatedly that all software was non-refundable (even if it was defective and/or installed on a defective device purchased at the same time). So, Newegg sold me a faulty computer, which ate my perfectly good one-time use software and they are not willing to at all rectify the situation?

Do yourself a favor and go shop at Amazon for electronics. They have excellent customer service and logical return policies.

Order #*******

I ordered sunglasses for my boyfriend's birthday in January. They were "in stock." After I paid, I received an e-mail saying they were back ordered and it would be 1-4 weeks to restock. I wasn't too happy about this, but also fine. Four weeks goes by, still back ordered. 8 weeks goes by, still back ordered. Now, they are not giving me a timeframe. I reach out to ask if I can swap them for something similar considering it appears I may never get the glasses I order. They say fine, suggest something that I agree to and I think it is over. Then, they want to bill me for the difference. Seriously? I've waited over 2 months for these glasses that you now say I may never get and you won't comp me the difference on a similar pair? Please. I cancelled my order and asked to be refunded. I will never shop there again.