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Jesse B.

Contributor Level

Total Points
100

1 Review by Jesse

  • SmartBuyGlasses

11/11/15

I chose Smartbuyglasses because they had the best pricing and offered an additional discount for some sunglasses I really liked. I placed my order and they gave me no ETA. After a few weeks they still had no updated ETA. I emailed them and they said their supplier hadn't confirmed inventory but once they did, they would let me know. A few more weeks went by and still nothing. They then reached out and said they would refund my purchase or sell me some other pair of shades. This happened a few more times over the next month until I really hammered them for the product... then magically the sunglasses appeared at my doorstep overnight-ed from China. I think they sold me the pair at a loss and didn't want to hold up their end of the sale. ANYWAY, after 2 months, I now have the glasses and LOVE them. BTW, they were about $75 cheaper than any other vendor after all the discounts.

Thumbnail of user servicemgtsbgs
SmartBuyGlasses S. – SmartBuyGlasses Rep

Dear Jesse B,

I'm sorry to hear that your order was delayed. There was indeed a hold up with our suppliers as this item has an ETA of around 3-4 weeks on our website, but I'm glad to see that you are happy with the sunglasses and got them at an excellent price.

If you have any questions in the future, don't hesitate to contact our Service Manager at servicemanager@smartbuyglasses.com and we'd be happy to assist.

Regards,
Ben
SmartBuyGlasses

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