SkipTheDishes

Last time I ordered from them I got a coffee but when it came there was no coffee inside. I thought it would be easy to get a refund but It took hours for them to give in. After this experience I've kinda made it a mission to take y'all down. The death of this company will be their poor customer service

This is by far the worst delivery company ever. They don't care to resolve issues they only like to keep ur money. There have been several times I've ordered and a 10 or 15 min ride always takes the drivers 3 times longer. Also few times the drivers took over an hour. And each time I tried to speak with a manager I was ignored and (via chat) the agent would disconnect the chat as if my concerns where of no importance. Also I had a family emergency and left, instead of canceling and crediting me they wanted to give me reasons why they would still deliver even tho I was not there and dealing with a serious matter. I told them to eventually just keep my money and cancel because clearly they just cared about keeping my money. The agent was so quick to agree and once again closed the chat and disregarded my concerns and has no empathy towards my situation. Worst company ever! I'll stick to door dash. Or Uber eats.

I have had 5 messed up orders that I have had to go back to the restaurant myself and get fixed. Twice it was a completely different order other times missing items. I ordered lastnight I spent $100 and the food horrible and with so many bad experiences before I decided to contact them this time (restaurant says contact skip)They only refunded me $24! Another dinner ruined when I just wanted the night off. I will not be ordering from them anymore I gave them way to many chances.

Ordered a very large order for 13 people from baan Thai in Victoria for our staff Christmas party through skip the dishes and placed it to be delivered to our workplace for 4:30. I arrived at 2:30 and had to sit for 2 hours because we had patients until 4:30. It ruined our dinner. Tried to get help but the agent was useless. Offered me 7 dollars back for a $350.00 order. Don't trust this company, they are not reliable and when they make a mistake they do not take responsibility for it.

There is zero customer service, I have now waited for over 10 hours to speak to a manager who refuses to speak to me until they close the case ie: speak to their mia delivery driver who refused to answer his phone during the shift and now after, but yet again I am being told I will be called within an hour, the first time I was promised this was 9hrs ago.
My order was alcohol which by their policies require government ID from the person who is listed on the order. So please tell me how my order was delivered. And how many underage people recieve alcohol because the delivery drivers are too incompetent to do their job by procedure and protocol. There are only 2 options in this scenario, a: the driver delivered to the wrong address and never checked ID or b: the driver picked up the order and kept it for himself, but yet I am not worth being able to speak to a manager that isn't tied to a script on their screen.

The order was not delivered two times. First time it could be mistake but second time I think their drivers and process is poor.
I would never order again and wouldn't recommend anyone to use this app.
I told the chat support right away when it showed delivered. That I didn't receive it. He said he cannot help me as the food was delivered. I think it was common sense to ask the driver go back and see if the food hasn't been picked by anyone and deliver to right address. They literally did Nothing.
Our guests were waiting. Not reliable service. And $#*!ty chat support.
My order number - *******

Many orders for food were wrong, delivery instructions wrong, and trying. To resolve the issues was difficult.

Also, dont work for these scammers. They sign you on like you will get work but it's just a scam to get you to buy their heat bags that are "non refundable" how convenient. You will be left with no work and stupid bags with no use.

I think this company feels like they have a monopoly in the market as a result their customer service is terrible. This has happened to me maybe 10times in the last year and it's getting worse. Just go with one of the other food delivery apps and save yourself the hassle.

I am customer since 5 year now, there was delay in food delivery and bad weather.
I got notification saying there is no courier service, so I requested to cancel the transaction, after waiting for almost hour.
The customer care lady name Muskan P, she says
I do understand where you are coming from...

Very disappointed, No one should go through this kind of racist harrasment.
There is No channel in skip for this kind of activities to report, where customers experience this kind of racism.
I am sharing here for help!

They said they would give me a 50% refund. I requested it in money to my account instead of skip credits. They decided to ignore me and gave me 8.75$ in skip credits when I spent almost 30$ on my meal. I now have no food and no money account to get some as they put it as skip credits. I have never spoken to so many incompetent people. I'd stick with uber lol.

Holy moly do these guys ever rip you off... 4 pieces of chicken (all thighs), large fries, large gravy and 3 peppers for $40.50 on skip then after fees and tip $50! Skip of course couldn't give me an answer as to why it's so high and that the restaurant sets the prices so I called the restaurant and guess what, she was shocked and told me that this would only cost $30 in-store! It's illegal to upcharge more than 20%, however if my math is right, they upcharge us 45% more (before tip).

Watch out guys, shady stuff is happening between food establishments head office and skip head office. SKIP SkipTheDishes!

If I could give Skip-the-Dishes a negative star rating I would. Our sushi dinner from one of our favourite local shops (which is excellent)was totally ruined when the bag (which
was previously stapled shut) was delivered opened, some of the sushi and ginger missing and the soup which had previously been wrapped appeared to have been unwrapped and spilled in the bag (the second soup was still tightly sealed). The thought of someone digging through our food order was totally unappetizing. This restaurant is very precise with their takeout which we ordered regularly through the past years. We contacted them and they verified the order process and details and were amazing.

But getting an actual credit back to our credit card was like sneezing out a chopstick- so painful! Why would I want a Skip-the-Dishes credit after all that? No thanks!

Like most Skip reviews, this one is also bad. Honestly never had a problem with them before this delivery. Ordered a pizza. Could see the driver puck it up, then he drove around with it for 50 minutes before delivering a cold pizza. The driver was upset they rerouted him. Skip Sucks!

The food was not delivered and the driver claimed he tried to reach me which was not true. The support team said on their end it shows delivered and they cannot refund me. Last time using this service

Don't waste your time or money. Food is either tampered with, left in the car for hours, or doesn't even show up. Gave them another chance, never received my food. They don't give you your money back, they offer skip credits, but they keep some for service fees, for a service I never even received. Customer service is a joke, left feeling hungry and pissed off that my card is charged for food I did not even receive! So some random person or the delivery drivers gets my food, while my card is charged. Used the last of my available money to be screwed over with no remorse. Scam of a company, you don't see pizza delivery or other food delivery being handled like this. NO FOOD NO MONEY!

We ordered a dinner and it was delivered to the wrong address. Skip the dishes was not helpful. They had no idea where the food was delivered. We had company and this is very inconvenient and upsetting. The offered "fix" was a "skip the dishes credit" to reorder? Ummm no... refund my credit card so I can call the restaurant myself and order directly as you unable to deliver my food to my address and you don't know what your drivers are doing. Also if I reorder they expect me to pay the gst again.?! They have no ideas where it was delivered and they are unable to contact the driver? Really? Seems like this service doesn't work then. PS... this is the third time this has happened so I am ranting and posting about an ongoing issue. I understand a one time mistake but this obviously a bigger issue.

They are just a platform to take your money. If your order has problems no one will take responsibility. The restaurant says the app has your credit card info so we cannot do anything, the app says you confirmed that the restaurant is responsible for the accuracy of the order. There support line sends you to their app and the chat system leads to nowhere!

Use Ubereats, doordash or just order from the restaurant directly