SkipTheDishes

I live in a complex and I can not believe how many of my orders were said to be dropped off that weren't. I've received orders from completely different restaurants at times and although some drivers have actually taken the time to call my number on file to help with directions to find my unit many others haven't taken the time to call. I'm assuming the food has been either kept or dropped off at a different address as I've heard other experiences of drivers doing this often (heard this from an actual employee driving for skip)

I can't reach no body, no one is answering my live chat I have opened 5 and none where answered you can't call no one or reach no one. Your auto address is trash as well. The company is just rubbish. Not customer centric enough

Change fees for a service that they don't even try to give. If you expect customer service from this unkind and incompetent company look elsewhere. I would not trust skip to take out the garbage! If I could give minus stars I would that's how bad this company is!

Skip the dishes is the worst delivery app ever. They don't care about their customers and even employees for that matter. No wonder they fired so many of them. I placed an order and the restaurant couldn't deliver it. And skip refused to refund me my money. Is this how you guys are celebrating your 10 years victory. It's a shame. It's not about $30 it's about how you guys do not care. And the customer care chat box is trash. I along with my friends are never going to use the app again. You suck big time

Absolutely 100% Trash. My wife and I ordered food through skip the dishes. We put in the instructions to hand the food to us. We were staying at a hotel. The driver instead dropped our food on the hallway carpet that is muddy and wet. Knocked once and before I had even answered the door the driver was gone. The bag was wet and muddy on the bottom. We contacted Skip The Dishes through their app. Told them what happen. They said they could give me $5.00 in skip credits (order was over 50). We couldn't eat the food because it was wet and had mud on the bottom. All they kept saying is well we can give you a $5.00 credit. We were furious. We even contacted the resturant and they were completely pissed with what had happened, but couldn't replace it because it was driver error. So we went back to Skip The Dishes customer support and told them. They offered 50% in Skip Credits, but that changed 1 minute and instead back to the $5.00 credit. Keep in mind through all this, we talked to what looks like 5 agents over 10 minutes (they kept leaving and coming back). Needless to say we lost $50+ and are still hungry. Never will I ever order with skip again and I have let everyone know what happen. They have essentially robbed us of our money!

Not the first time we had issues,
When it's busy your food will not arrive and you are left scrambling for a alternative. Delivery service is terrible. Will not use again as it wasn't the first time this has happened.

Chat supporters are not helpful at all. They have just automated replies and keep on sending that again and again. Please don't order your food from here because if there's anything wrong they will not help you out at all

I would never order from skipthedishes again i ordered some soup through skip and never got it and just because the driver said it was delivered to the right address they refuse to refund me my money i feel robbed and they customer service just dismissed me

Drug dealing drivers and rude customer service. This company needs to be put out of business. This is absolutely ridiculous and they are supporting them fentanyl dealing losers. This is disgusting and absolutely wrong. They are ignoring everything from my account.
And only got 50% refund for rude service.

Ordered my food to my home address for some reason it changed the address and it was a 15-minute drive away. I contacted the driver and said it was a mistake and he agreed to wait for me. He then called me and said that I owe him a $10 tip or he was going to leave the order there. As I got to the location he marked it as delivered I walked around the whole apartment complex and no food was there he stole it. I contacted skip the dishes and they said too bad once it's delivered we're not responsible even though it says deliver to my address but then it was delivered to a different address I can't believe this company is in business if they allow their drivers to steal food and all you have to do is market as delivered

If you have a problem, and they don't agree... they just hang up on you. Skip canceled my order, and gave me credit. I asked for a refund since they were the ones that canceled... instant disconnect. Terrible service, terrible company, deleted the app and will never use them again. Too many honest companies out there.

Beware! This company has a bad reputation of taking your money, and not delivering your food.
I have had many issues with this company from non deliveries to rude drivers, dishonest drivers, drivers that can not follow directions, and to drivers refuse to deliver and test lie to the company stating they delivered the food and then eat the food you purchased. The place I work has surveillance cameras cameras that prove the dishonesty in this company and many witnesses catching these drivers and staff being dishonest and rude to their customers. This company will take your money and often not deliver the food and good luck trying to get a refund for the food you purchased and not receive! They refuse to refund your orders!

Food rarely gets delivered. And if it does it's cold, not delivered in insulated bags as advertised. Drivers are rude and tend to throw the items. Complaints to skip get ignored and say it's been rectified. Horrible horrible. Waste of money and time

Against my own intuition, I thought I should give them a chance to redeem themselves after a couple orders were driven off by their incompetent drivers. BIG MISTAKE. Customer service won't do anything for you and now more often than not, something gets screwed up in the process of making an order and receiving food. In exchange for me never receiving a $40 order, they gave me a $5 skip credit! LOL, I'll never use them again.

Never got my food and they wouldn't give me a refund! I tried getting a hold of them through their chat box and nobody would contact me back. If you have any problems you are on your own and there is no way to contact them! Just lost $50

I ordered some food from a local place for takeout. All the items were deep fried as we were making noodles at home. The food arrives and the chicken is bright pink in the middle and oozing red liquid. I immediately contact customer support and they say sorry... here is $2.08 in SKIP credits. The order total was $58.18! After arguing with them for over an hour I eventually got them to agree to the full refund but then I asked them to confirm when I would receive the money back. At that point the agent simply ended the chat. When I started the new chat the new agent said they could not see the details of my previous conversation. I waited 5 days and no refund. I have since issued a chargeback and they banned my account from ordering. LOL. No worries, I will stick to other services from now on! Absolutely horrendous company that will screw their customers to make a buck.