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How would you rate SkipTheDishes?
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California
1 review
0 helpful votes
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Refund policy.
August 3, 2022

Ok, so I ordered some food from skip, been ordering for years now. This time a potion of my order came really cold and inedible (burger and fries) so I reached out to their support page and to be honest not impressed. They offered to refund 50% of my potion of the order even though I couldn't eat it. I've attached photos. On their website cs can issue full refunds for situations like mine. And they didn't. They refused. My wife got her food and it was great, but hers was cold menu. So we have little time together as we both work crazy hours and this just frustrated the hell out me. We didn't get to eat dinner together because of skip. I have to go to wendys and get another meal and ended up more for my dinner. Because of their lack of customer service they lost a long and loyal customer.

Date of experience: August 3, 2022
Canada
1 review
1 helpful vote
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Worst service ever
January 18, 2022

That's what's the contact support told me after waiting an hour for McDonald's order. They don't refund. They rather to get you food poisoning, they don't care of costumers, and they hiring poeples who's don't know what they are doing, don't know follows instructions,.
I'm not eating a big Mac, after staying more than an hour in a driver's car. An
No refund. $#*! them. I banned skip the dishes forever.

Date of experience: January 18, 2022
Canada
3 reviews
3 helpful votes
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Literal thieves
August 25, 2021

When i say trash. Pure trash. Literally placed and order, it said delivered, with no delivery photos.so i quickly went outside and my mom was sitting outside, I asked her if a skip person came and delivered my food. She said no one came. I contacted support, only for them to $#*!, and say that their driver said he delivered the item. The support staff was so rude to me, literally arguing with me. In times of where it's so hard to work and get money, there are still people out there that will take advantage of you. Literally can't trust them. Don't $#*!ing trust them

Date of experience: August 25, 2021
Canada
1 review
1 helpful vote
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They're scammers
December 21, 2023

They have terrible workers and terrible customer service. I didn't receive my order and they will not refund or compensate in any kind of way. You will risk losing your money and scammed if you use their app. At least Uber eats compensates. Will never use their app again they literally stole my money and left me with no food in the middle of the night

Date of experience: December 21, 2023
Canada
1 review
0 helpful votes
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Terrible Service
June 12, 2020

Absolutely terrible service. I wouldn't even recommend to someone I don't like. I've placed orders on numerous occasions to have the delivery person take a strange route or take an additional 45 minutes to deliver my order.
My most recent experience with them my delivery was simply never delivered. I got the automated text saying my delivery should be there shortly and no one arrived. I contacted support and was given the run around about how my delivery was actually delivered and they even told me the delivery person delivered it to the same street the restaurant is located on (completely wrong address from where I actually had my delivery set to). I later had to ask several times for a refund which they begrudgingly gave me.
I won't be using this service again. Absolutely terrible.

Date of experience: June 12, 2020
Canada
1 review
2 helpful votes
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Skip has been a terrible food service app. I have gotten my food stolen 3 times with no refund and today i received a pizza that was stuck to the box and they wouldn't even give me half of what i spent and i even tipped... oh and i have the receipts take a look at the pics. I'm sick of this company getting away with robbing ppls money. The nerve of them to offer $5 when the pizza is stuck to the box.

Date of experience: March 25, 2022
Canada
1 review
0 helpful votes
Follow Marianne D.
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I would give them a ZERO,! Got a text saying they were here. Stated it was delivered and it was not. Attempted to speak on chat and they disconnected. The restaurant prepared my order again and I picked it up! Skip then said it will take 5 days to get the refund. They sent me a email. But wait for it - the refund was for $6.20 less then I paid! Seriously we're they trying to charge me for delivery. Let's see if I actually get my refund!

Date of experience: October 29, 2022
Canada
1 review
0 helpful votes
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I ordered from Skip this evening and included a bottle of wine. The driver did not follow directions and then forgot the wine. I contacted them for support through chat but was repeatedly dropped. The restaurant also called them but I still have not heard a peep. No luck through email, calls or chat. Customers are certainly not prioritized and I am now out $ for our wine. Awful company. Use Door Dash or pick it up!

Date of experience: June 23, 2022
Canada
1 review
6 helpful votes
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Banned for No reason
October 28, 2020

I recently got banned. I have no clue why. I was such a loyal customer ordering food All the time especially with covid and then they Ban me. I messaged customer service twice and even emailed them and they both said the same thing " unusual suspicious activity " When I asked for more information they refused. So... Tell me why. Horrible. I would NEVER recommend them to anyone Else. They were my favourite and now I hate them.

Date of experience: October 28, 2020
Canada
1 review
0 helpful votes
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Garbage business
November 10, 2022

I contacted customer service about an issue with an order and they ended chat and when I was finally able to contact them again the person on the other end threatened me and then proceeded to recite my address I have already been in contact with thee authorities.

Date of experience: November 10, 2022
Canada
1 review
2 helpful votes
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No show
July 26, 2022

I ordered $60 worth of food with very easy instructions saying to meet at the entrance to my building. Normally I watch for a vehicle to pull up then I meet them in the parking lot so as to not inconvenience them. This time however no vehicle showed up. The tracker said my food was delivered. I'm wondering if the driver delivered it to their own mouth because nobody showed up. I will not be using skip the dishes again. I couldn't imagine being that terrible at my job.

Date of experience: July 26, 2022
Canada
1 review
0 helpful votes
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No Customer Service
January 31, 2022

I placed an order and when I went to track it it said it was delivered. It was not delivered here. No idea where the driver left my meal. It is not like I can even reach anyone at SkipTheDishes. So I am left with no food, no help and no money. Did I mention I spent the last 30.00 I had. It is criminal how hard it is to get help, especially with how much it cost to use their service. I ordered food because I felt a migraine starting, now I have a full blown migraine. I doubt I will even be able to drive home. Why because you hire incompetent drivers and have terrible customer support. I wish I could give you a minus 100 star rating.

Date of experience: January 31, 2022
Canada
1 review
0 helpful votes
Follow Ga N.
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My order came 2 hours late and skip did not even inform me. I had to message them myself before they told me my order was delayed. They refunded me 73 cents... didn't even offer a full refund. Garbage.

Date of experience: June 12, 2020
Canada
1 review
0 helpful votes
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Ordered from India Palace North and they cancelled the order on their end, dont know why. They still charged us and when we called they said "it was skip".? No food delivered to us. Beware when ordering from them!

Date of experience: August 10, 2023
Canada
1 review
9 helpful votes
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If you're from London, Ontario and you're here to write a scathing review about Skip because you didn't get the VERY large order you placed with Mary Brown's Chicken, guess what? They delivered it to me! So I had the pleasure of spending the next 48 minutes chatting with their "customer service" which ended with my being given a PARTIAL refund - this was only upgraded to a full refund after I basically ripped the poor guy a new one. I also had to dump what must be at least $300 worth of food into the trash. What a sickening waste! This is certainly the first time I've had issues with Skip. In fact, I switched to DoorDash a few months ago and only ordered from Skip tonight because this restaurant doesn't use DoorDash and I had a craving. Bad move on my part.

Hmmm, I was going to shorten SkipTheDishes to its initials and then realized that would be STD. Kind of appropriate, since they are both unpleasant experiences.

Date of experience: May 13, 2021
Canada
1 review
0 helpful votes
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Drivers don't care
March 9, 2024

Ordered dinner for me and the kid the driver text said he couldn't find the place said I seen him drive by...told him to back track 2 mins later he goes off line and says the food has been delivered...definitely not to me.he already got paid and tipped and two free meals...we should not have to pay ahead of time

Date of experience: March 9, 2024
Canada
1 review
0 helpful votes
Follow Kait B.
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I have nothing but trouble with this company, I've had food stolen by the drivers, orders have been destroyed by reckless handling, drivers refuse to leave orders at my door but instead expect me to come outside and grab it. Terrible drivers.

Date of experience: March 25, 2021
Canada
1 review
0 helpful votes
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I ordered from a restaraunt, 1 km from my house. Tracking the driver, I saw that he drove 10 blocks in the opposite direction of my house. It takes literally, about 3 minutes to drive from the restaraunt to my house, the only reason I ordered from there instead of picking it up is my wife is really sick. Finally, 25 minutes later, the guy shows up, I ask him why he went so far out of the way, he said he needed gas for his car. There is literally 2 gas stations in the same parking lot to where he was, so I pretty much told him to go f**k himself. Food was ice cold. When I complained, after arguing with them for 30 minutes, they refunded me $9 of my $30 order. Will NEVER use this piece of garbage company ever again.

Date of experience: February 20, 2022
Canada
1 review
0 helpful votes
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Service
November 28, 2022

I am writing this to say the customer service from the restaraunt and courier is terrible. On such a nasty day the courier just leaves my bag of food sitting out for the wind to take it. I think I'll use door dash instead.

Date of experience: November 28, 2022
Canada
1 review
8 helpful votes
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They have no quality control. They forget things in your order all the time and only offer skip credit refunds. They told me i cant order from my account any more because ive complained to much when they cant seem to get a single one of my orders right. They also took a payment without sending me my order or any confirmation and basically told me im banned. Uber eats has way better quality control of their employees and buisiness' they work with. Im done wasting my time

Date of experience: March 28, 2020

Overview

SkipTheDishes has a rating of 1.3 stars from 1,008 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 172nd among Food Delivery sites.

service
467
value
435
shipping
386
returns
400
quality
408
+384