SkipTheDishes

Purchased a gift card, made few purchases in the past always got the redeem code & emailed transaction receipt. But did not receive the redeem code but have the email receipt got approved & took the money from my account. Did not receive the code just to contact customer service.

I purchased a $50. Gift card but when I scratched the code a few of the numbers came off - the card is not plastic, it is a paper based card and this can happen if you scratch too hard. I contacted Skip but they told me to return to the store where I purchased it - I did this but they could do nothing. I had sent a picture of the card to Skip during the live chat. They have very poor customer service - will never buy another gift card from them.

The list of terrible experiences with this company is extensive, from delivery drivers saying they dropped the order off when they didn't or took it to the wrong door, to the terrible customer service from the "contact center" overseas to waiting forever for a refund on the card you used. But what really tops it off, is when you wait almost forty minutes for a burger combo from hero burger, and a message pops up saying the restaurant needs more time to make your order. So then you go from 12 minutes on the clock back up to 51 minutes. The problem with that is, there is this magical little tool called Google where you can type up a restaurant name and phone number and bons your Uncle. So sneaky and underhanded of skip to blame the restaurant when the real issue is lack of driver's on the road. Maybe if y'all weren't so greedy and paid your driver's a decent amount they might be more inclined to stay on the road later.

I order skip quite often and I'm usually missing an item but don't complain. I ordered again from Wendy's and yet again I was missing a sandwich ( that cost me $8). I finally got fed up and made a complaint to skip the dishes and they said they could not refund my $8. So why would I order from a company that loves to take my money, doesn't care if the restaurant makes a mistake or someone in my family doesn't get their food and thinks it's fair and ok to take my money and I get nothing for it. I might as well just skip the order and put my money directly into the toilet and whoever runs skip the dishes can come and flush the handle.
SKIP skip the dishes ….

So I placed an order through SkipTheDishes for about 50 $60 to which the courier showed up at the restaurant and after waiting over 45 minutes for my food. Then decided to cancel the order and not even go inside The restaurant, the courier said they were closed. They didn't even call me to tell me that my order was canceled… And they didn't even refund me my money… Until i Messaged them for it. He proceeded to beat around the bush for my money back. And didn't give me an answer as to what happened. Told him I was super upset about the service today and the guy in the chat didn't give a $#*!… overall very $#*!ty service. Will never use them again.

I placed an order for burger King and I never received it. They are saying that it was delivered and I have security cameras and my dogs would have barked. I contacted them on the same day and I was told that I would get a refund and I never got my refund. And now they are saying that they are so sorry for screwing me out of my money

Their service is so bad, no way to contact courier and no helpline number. Their driver never delivers the food at time or even sometime they do not deliver food but click the option that they deliver it.

It is common that your order is incorrect when delivered. Skip it quick to give you skip credits, but it forces you to reorder and pay a second delivery fee and tip. If they are going to give you skip credits they should also credit the delivery fee and tip.

I used them a few times. Then I noticed a few weeks back that I was charged a few times on different days that I never even ordered from them. I thought it was strange but thought maybe my bank made an error. Was going to look into it but got busy. Tried to order a few more times since then but it kept saying payment failed. When I contacted their customer service via the chat in the app they first file me they did not have any of my information on file. Then they said my account was flagged and I can't order from them anymore. I was shocked and asked for a reason. They said I had to contact my financial institution. Which I did & my bank said it made no sense to them. So I cancelled my card & got the bank to send a new one. What a weird & shady bunch of losers.

Poor customer service and terrible drivers! Never recieved our order though the restaurant confirmed the pickup! Got no response from Skip the Dishes after multiple attempts to customer service. No businesses should use them and their business license should be revoked!

Order from the and they always drlivermtp the wrong address. When I contacted customer support they tell me there's nothing they can do and they won't refund my money. Out 50 dollars everytime. Don't use this delivery service. UBER FOR LIFE.

The past 2x I have used this service, partial or full order not received. No customer service # to call and if you call the restaurant all they say is that it has been picked up. Who do you believe? Only option is to use email and just told that they cannot do a "refund". Used to use Skip at least once/week. Not any more!

My tim hortons order took over an hour and a half to arrive. I could see from the tracking on the app that the driver was sitting at a park for over 30 minutes. All I got from support was generic responses about how busy they are which was clearly not the issue. My food was ready and courier assigned. He was not making other deliveries, he was sitting in one spot. I was assured by support that they would call the restaurant and have fresh food made... that was a lie. My coffee was cold, my hash brown was soggy and my son's frozen lemonade was melted. I was given a small refund. Pathetic.

Did not receive my delivery. They claimed the driver left it on the porch and delivered it successfully. My order was not there and they would not provide a refund because the driver said he delivered it. 50$, wasted.

We couldn't eat the salmon we ordered at Paisano's as it wasn't fresh. Skip the dishes refused to refund the full amount and forced us to accept only 25% and then hung up on us.