SkinStore

Over a month to fulfill an order. Whenever I inquired about my order, I was given no information and Was told I could request a refund. Because of COVID days, I've tried to be patient. I finally gave up and said to process the refund. They only refunded part of my money and I'm still fighting to get the rest of my money. Meanwhile, they spam my email day and night with ads for the same products they are refusing to fulfill. Seriously, how are you going to advertise products daily you have not fulfilled in over a month from old orders. Terrible company! Stay away!

It has been over a month since I placed an order and never received it. The tracking link was not valid and the customer service was very unhelpful (making me fill forms without follow up and stopped responding) I am very disappointed with the service and cannot recommend Skin Store!

I ordered a micro needling device that was a total lie of how it works. Looking at the video it seemed easy. Total lie, you had to jump the thing around instead of move it over you skin. I returned the item as instructed and I have waited forever for a refund. They have the ridiculous thing where you cannot respond to emails unless you go on their website. They claimed they have not received my return even though I sent it priority mail (Yep 10.00) and they still say they haven't received it although I have the proof from USPS that it was delivered to their return center. I truly hate this company. They should be paying for my time

The positive: I ordered Skinceuticals products during their 15% off sale, which they normally have 2x/year. I also got a rebate from one of the rebate websites, which gave me 16% back. The rebate has in the past has been 20%. The negative is, they don't have a customer VIP program, which means I can't earn points for rewards. They also do not let you change or cancel an order even on the same day that it is placed.

The negative: Delivery is worse than snail-like. I placed 2 orders on Black Friday. The more expensive order ($200+) was delivered in about 15 days by FedEx. The second order was delivered in 23 days, in significant part because UPS handed the package to USPS, which took 10 days to ship it from California to Hawaii.

I bought thousands of dollars of products and I still do not have the products. I reached out over and over and it took 3-4 days each email for them to respond and never once did they try to be helpful. Literally I have spent hours on attempting refunds and had to report fraud. I don't think I have ever reviewed a company on line but this one deserves it. You won't get your products and worst customer service. You have been warned.

I recently purchased two EXPENSIVE Colorscience sunscreens from Skinstore.com. I was not happy with one of the products and attempted to return it. I was told it had to be sealed and in new condition. What kind of customer service is that? How are customers supposed to try products if they can't return them? Now I'm stuck with an expensive product I can't even use. This is frustrating!

I placed an order 43 days ago with Skinstore. The estimated delivery shown on their website was 1/27 - 2/3. The issue was processed in two shipments, and I still have not received $78 of product. I raised this issue with customer service 11 days ago, and followed up again 6 days ago. Rebecca@ Skinstore said the issue was raised with their courier service team on 2/17. Since then, the only response I have received is "the issue has been raised and once we have a response we'll be in touch". In what world does it take 11 days to contact a courier to determine the shipping status and provide a customer update? Completely unacceptable. I have raised this dispute in PayPal. Despite overwhelmingly terrible reviews, I have hope that this company still wants their customers to be satisfied and will take this opportunity to work out this dispute amicably. Without a prompt refund this dispute will be escalated to a formal claim.

I have been a customer of SkinStore for over 10 years and have liked the products they offer and sales. On a recent order placed in April 2022, I did not receive the package. I called and emailed the customer service department and filled out the required paperwork stating that my order was never received. After 6 weeks, they still have not replaced my lost order or have given me a credit. When I check back with customer service, the response is always the same, WE are checking with the courier. It does not take 6 weeks. SkinStore has lost a loyal customer because I am now out over $75.00 for a package that was never delivered. I also have a ring doorbell and on the day and time the package was supposedly delivered to my address, there was nothing on my ring doorbell showing there was a delivery that day. I should not be held responsible for the package being delivered to the wrong house.

I tried to use Skinstore to order a few products I use regularly as they are an authorized distributor of them. After placing my order and having it show 'in process' for a day, it disappeared. I emailed them and was told they had no idea why but to reorder. I then placed another order, received an email saying it could not be processed ( credit card) for security concerns. No specifics for me to correct or amend, that order disappears too. Then emails start to appear saying my original order has not shipped, but there is no order on my customer page. Four emails to them later ( their contact us portion of their webpage is clunky), no order and no apparent interest in keeping a customer trying to spend several hundred dollars.