Amy N.

BUYERS BEWARE lookfantastic's gift promotions! I made purchases to qualify for a free gift promotion they were running. However, they shipped my orders without gifts, and proceeded to cancel them off the orders.

I would have expected for them to notify me that they had no gifts available anymore during the purchasing process. Alternatively, I would have hoped that they honored their terms #23, "we reserve the right to change the free gift for a gift of equivalent vale".

Customer service representatives offered me instead a $5 store credit which is only amounts to 4% of the gift value. They said that "Free gifts are subject to availability". They still have the item in stock. If promotion funds ran out, they should inform of this shortage at the moment I was making the order.

I feel this company runs shady gift promotions to lure customers to buy more and then claim the promotion was not available after the fact. I advise everyone to be beware the company's free gift promotions.

It's the second time in a month I received expired cosmetic products. Today is May 12th, 2020and they shipped me a lip balm expired in February 2020. Very disappointing! I won't support this site anymore!