SkinStore

I had to argue my $200+ nuface wasnt holding a charge, they argued with me about how its tagline saying "all it takes is 5 minutes!" and if it dies after 10 min, thats on you. What? They never even used this machine, have no idea what it's about and still vehemently stood by this tagline as if it was a fact. The rep was insanely rude, not customer service rude but plainly rude. I had to sit there and explain how that was just a tagline to both her and her supervisor. They wanted me to spend my own money to send back a faulty machine. Wild. It was a 45 min convo, still in disbelief. Heres a real excerpt from our chat.

"Please be advised the item is not broken and please refer to the product description provide above. The label is sent because you insisted on returning the item rather than taking the option to make your life a lot easier and follow the process."

Would give it 0 stars if I could. I understand slow shipping and processing due to COVID-19 But the management and lack of information is unacceptable and can not be blamed on the pandemic. I ordered a product 2 months ago. At first I began to receive to notifications apologizing that it was slow to ship. And then nothing! After 2 months it never came. They closed their customer service Center and was forced to sent them messages online. No one answered any of my messages. Now I'm communicating with them through facebook messenger where they replied every 2 days.

I never received my first order and months later I am still fighting to get a refund. Stupidly I ordered a replacement before waiting for my refund. The replacement item was oxidized which means it is old and no longer effective. Not to mention it is a completely different color than the photos on the website. I doubt they will also give me a refund for that as well.

I have made an order with Skinstore that included 2 beauty bags. They have divided this order in two so they could charge me for extra delivery. I paid for the tracked delivery. My order was sent with untraceable delivery and is now lost. I have sent at least 10 e-mails to the customer service and used their chat but first they told me to wait 1 month before they can help me, after that I was offered 5 dollars store credit for the order that they lost and they even started lying to me saying that my delivery was free. Hello, I have the receipts! They completely ignore my question about who will pay my delivery costs back and refund the order. This is the worst, completely ignorant customer service I have ever experienced and I highly recommend never to do any business with them.

Horrible

I have bought over $1000 worth of products from this company. I recently bought a "Recovery" complex which has caused me to break out and scab over. I looked and am within the 30 day refund period they cite. But when I wrote customer service, she said they don't accept anything that's been opened. I said I can send evidence - pictures of my face - but she said that wouldn't help. I will not order from Skin Store again and will take my business elsewhere.

They are a disgrace. DO NOT USE under any circumstances. My partner had a failed delivery by HERMES who lied and said that the order was refused. It was not and they never delivered. Skinstore then toldnus that hermes told them our address doesn't exist. It does and has done for over 100 years! Skinstore have refused to help in clear contravention of consumer law saying it is for us to sort it out with Hermes. They have refused a refund or to arrange another courier to deliver. Appalling customer service.

For businesses like this there should really be a NO star option. Purchased an Iluminage Touch home laser hair removal product and after using it for weeks with no results I wanted to return it. Customer service was useless. No human, just a chat with something that kept parroting that they cannot authorize return on used product. And sorry no refund, sorry no telephone number to speak with anyone and is there anything else I can help you with - - infuriating. Please let my experience be a cautionary tale for anyone intending to buy anything from this awful site.

Do not order from skin store

While I am pleased to say after writing a harsh review on trust pilot they did get back to me it is nine days later and they have finally given me a legitimate tracking number that shows my $182. Whats of products is now at their partner shipping center and USPS is waiting for it Im not sure how it takes nine days. I have a very bad feeling about this and I would love to be able to give them a positive post

My first experience purchasing from them went flawlessly. The second purchase was the issue. They claimed to have one item out of stock out of my order yet they charged me for the entire order. They then after 3 months sent me an email to purchase the out of stock item again. I called in and was informed by so-called customer support person that no they still do not have the item in store. I informed her that most reputable companies do not charge before they ship out an item. She tells me I should have called in to request a refund once i did not receive the item. Her stupidity continued when I informed her that if I do not get a resolution today I will call the credit card company and do a charge back, which she then informs me I would be unable to order form them again! As if that is a prize! Someone needs to inform these morons in the age of the internet you pretty can get any product you wish from a plethora of vendors. What dubious company!

Will never use your services again. Have ordered a face steamer which never arrived- it was delivered to a UB3 location which is no where near me, I am in E3! Have contacted 3 times and no one has ever helped, tried again today and have been told its been too long and they cant investigate. They never did 3 months ago! So they have kept my money and not resolved anything. Shame really but as you can guess, i will never use you again and wont have any pleasant things to say to others about your company.

They had a promo for 25% off and a free beauty bag with with $120+ purchase. Righg after I placed my order, I realized that the free bag wasn't applied in my cart and they told me there was nothing they could do but offer a return label for me to return it all, and then wait 14-20 days after they receive the items to process a refund. This it what I find out after spending 30 minutes on their live chat, and I only placed my order 35 minutes ago. Trying to cancel the order instead, they claim any order is too late to cancel as it's already gone to the warehouse (at 4 AM?). They seem to have misleading promos and intentionally unhelpful staff. Their new claim is that the promo was either 25% off for the free beauty bag with $120+ purchase when the site banner clearly says *and* not *or*.

HORRIBLE customer service. No phone number. Only allow live chat or communication through the portal. I purchased an item and it busted during delivery. It was a gift and was offered a discount. Yes said no it was a gift and then asked to return it but I have to pay shipping fees and they had to be less than $15! Also I would be responsible for the damaged item. I did a live chat and said it would cost more to return and was told too bad. Also asked for a confirmation that I would not be liable for sending a partially empty bottle since it was damaged and was told no. Biggest waste of time and money. I'll never purchase from here again. Will post this review as many places as I can so nobody else has to go through this.

I am extremely surprised by the flow of negative reviews that this company is generating. My own experience with this company has always been good. The quality of the products I purchased is excellent, I never had to return anything. They send plenty of samples that make sense based on the type of products I buy. Their sitewide sale truly includes most of their brands, unlike some of their competitors like dermstore which advertises sitewide sale when in fact only a handful of brands participate. There was never any "scam", any expired products.

I purchased a T3 shower head from them and had to return it as it did not fit my shower. I contacted customer service and returned the item using the label they provided to me.

It has been a month and I have contacted them three times and they will not process my refund as they say they never received it at their warehouse. I provided them with a copy of my receipt from the USPS proving it was sent back for delivery.

Do not use this company if you need to return an item. I am out over $100 dollars plus shipping costs to return the item. Horrible customer service and I would never use this company again

I placed an order with the skin store then seen horrible reviews and thought oh no! But I received my order fast! Within 4 days and the products were authentic! The order was correct and I'm happy!😊

I think that this store is only good if you know that you like the product. I was run in circles to the point that I am writing my first review ever out of pure frustration. I ordered a silk hair wrap from them which was one size only. It did not fit my head and actually gave me migraines due to a design feature. The return policy is that only unopened boxes would be refunded, which is on me for not reading. I tried to open up a conversation about if I could get a refund for my item as it caused a medical problem through the live messages and I was told that they would make a ticket for the "Quality Assurance Team" and to expect to hear back with, I think, 5 to 10 business days. I reached back out when that timeframe had elapsed and was told basically the same thing. They said they were "awaiting feedback" and would "raise this matter again because it was urgent". I heard nothing back and honestly forgot about it until yesterday. It has been months with no email, and I reached back out with a respectful message about my frustration and was simply told it was out of the timeframe to return the email but would raise the issue with the "Internal Team". Basically, I got no response even though I would have been okay with a no because officially I was in the wrong for not reading the return policy for a new product I wanted to try.

If I could give them a big fat zero, I would. I placed an order on 8/17/20. It is now September 28th and still no product. Did the chatting with customer service at least 4 times and the first three times they said it was a mix up with the warehouse. This last time they said that one of the products has been out of stock. I cancelled my order. Worst company to order from. The product is expensive and I thought it would be a reputable company. I will never do business with them again!