Dee S.

My first experience purchasing from them went flawlessly. The second purchase was the issue. They claimed to have one item out of stock out of my order yet they charged me for the entire order. They then after 3 months sent me an email to purchase the out of stock item again. I called in and was informed by so-called customer support person that no they still do not have the item in store. I informed her that most reputable companies do not charge before they ship out an item. She tells me I should have called in to request a refund once i did not receive the item. Her stupidity continued when I informed her that if I do not get a resolution today I will call the credit card company and do a charge back, which she then informs me I would be unable to order form them again! As if that is a prize! Someone needs to inform these morons in the age of the internet you pretty can get any product you wish from a plethora of vendors. What dubious company!