Heather M.

I tried to use Skinstore to order a few products I use regularly as they are an authorized distributor of them. After placing my order and having it show 'in process' for a day, it disappeared. I emailed them and was told they had no idea why but to reorder. I then placed another order, received an email saying it could not be processed ( credit card) for security concerns. No specifics for me to correct or amend, that order disappears too. Then emails start to appear saying my original order has not shipped, but there is no order on my customer page. Four emails to them later ( their contact us portion of their webpage is clunky), no order and no apparent interest in keeping a customer trying to spend several hundred dollars.