Sixt Rental Cars

I rented a Van full 6 for 2 days I poke it up at 10 o'clock in the morning I don't all of my work in one A-day I brought it back at half 8 the following morning which wasn't even 24 hours We cycled on 100 pounds at a solidly if I use the Van for 2 days it would be £200 pounds I brought it back less than 24 hours and they told me you will receive £100 pound back and £200 I gave deposit Everything was fine I got an invoice 3 or 4 days later where they took 157 pound out of my card And now they're giving me excuses Don't use 6th because 6th means £60 Extra when you leave their door so if you want to hire a motor go somewhere other than this or it will cost you a dearly

The SIXT car agency displays an appalling lack or disregard for chain of custody procedures.
We noted a cracked grille on the rental car - My wife went back to the SIXT office upon seeing the damage of the vehicle upon initial pick up and was assured that this damage was registered as previous damage – I then went back to speak to the rental agent personally and was again assured that the damage was already logged and shown images in the SIXT system (I went behind the counter to see the actual photos for myself). SIXT then went ahead and still accused me of causing the damage, long after the car had been received back by an agent without any concern. AVOID

It was the worst service I received at a rental car company. I returned the rental car to the Sixt Rent a car location at Budapest airport that I only had for less than 20hrs. When I dropped it off, the agent at the station said that there is a small mark/chip on the windshield. They rudely accused me for this. This is the most hilarious thing that I heard at a rental car. I picked up the car around 10pm, and at that time I couldn't see such a small mark on the windshield. I asked the to take care of this ridiculous situation, but no avail.

The cars everything was okay. I like they customer service from Orlando international airport MCO Orlando Florida. Thank you for your help find the best car and everything is es excellent.

I rented from Sixt twice in one trip. Once in San Antonio and then in Phoenix. It seemed like a great experience until the day after I returned the second car in Phoenix. I received an email that the windshield was cracked. I had inspected the car upon return and did not see this damage. There was no representative there at return as it was an early flight so it was about 5-5:30 am. They later charges me $733 for a new windshield! They are unable to provide any pictures of this damage. When I picked up the car, I was told to take pictures of any damage not already disclosed so I'd have time stamped photographic evidence. I feel I should expect the same evidence, but as is, I feel this is damage that could have happened after the return (maybe by running a hot Phoenix windshield through a car wash) and then charged to me. Or maybe it never happened at all. Now I'm waiting to see what my insurance and their adjuster can do about it. I feel I've been SCAMMED.
Ironically, my husband and I rented a car through Budget a few days ago that did get a rock chip while we had it. When we told the agent upon return, they said not to worry about it. I'll never rent from Sixt again.

Worst car rental experience of my entire life bar none. As many other reviewers have stated, a reservation is not a promise of a car. I waited over an hour at the counter for them to track down a car, any car. Fortunately I was the first one at the counter, because there were several people behind me who presumably waited much longer. Once I finally received a car, the low tire pressure light came on about 10 miles down the road. I filled it to the manufacturers recommended air pressure, and made it about another 10 miles before the light came on again. I check the tires closer, and they are nearly bare of treads. Start driving the car back and the tire blows. I call customer service and they tell me "No problem, get the tire replaced and save the receipt for a full reimbursement". Now that the cars been returned, they refuse to reimburse me, and refuse to respond with anything other than a copy/paste message that they are not responsible for the damage. I have been trying to work with customer service for days now, and they're a complete dead end. I see that Sixt likes to reply to these reviews and act like they're going to fix it, but rest assured if this review is still up they havent fixed anything.

RESERVED A CAR AT CLT. NEEDED TO GET TO BOONE THAT NIGHT. SIXT HAD NO CARS. WHAT IS THE POINT OF A PREPAID RESERVATION IF SIXT HAS NO CARS. THE NO PERSONALITY $#*!ED WOMEN AT THE COUNTER MADE ME STAND IN LINE FOR 10 MINUTES JUST TO SAY NO CARS COME BACK TOMORROW. THE CEO SHOULD STEP DOWN. A CHILD CAN FIGURE OUT HOW MANY CARS ARE NEEDED BASED ON RESERVATIONS. SIXT IS HORRIBLE!

Sixt in Barcelona Spain misrepresented a previous contract I had with them and charged an additional $1200 for 10 days of insurance when I already paid for insurance through Expedia.

I rented a car from Sixt for $211 for six days. At the time I rented it, they did not tell me they were sending a text saying that I should inspect the car for damage before leaving their facility. When I read the text at home, it included a list of damages already on the car. I had the feeling I was being set-up for a false claim, which is exactly what happened.
Two days after returning the car, Sixt sent pictures of additional damage including two scratches (down to the primer). I found it strange that two similar scratches occurred on opposite sides. Evidently, they listed the prior damage, didn't tell me to inspect the car, and then - as predicted - they found additional damage on the returned car for which I am liable.
I checked their reviews on line and many reflected this premeditated attempt at cheating customers. Some people lost quite a bit of money, called them crooks, and many reviews were rated the minimum stars.
124 reviews on Jabber averaged 1.3 stars
1,757 reviews on Trust Pilot averaged 1.3 stars
60 Reviews on Reviews. 10 averaged 1.5 stars

Hiding charge the Serivce at final invoice. Mixed around the agreement for car rental service. Did not provide what I have paid for and wasted time to do business with this company.

WORST RENTAL CAR COMPNAY EVER! What a rip off. They didn't have the car I reserved so they put me into something else. Like always I did a once around the car for damage but didn't notice anything out of the ordinary. Well, who knew you were supposed to look at the tires and wheels. They are now trying to charge me 90.00 GBP for Aluminum rim front Passenger side scratch 10 cm (down to primer) What an unethical company. DO NOT TRUST THESE GUYS!

I will be disputing the charge with my card company

After being very badly let down by a competitor who told me to ring a couple of days prior to request to book a specific hire car, But when I called to book I was informed they had nothing available. Called into your Manchester Piccadilly office spoke to Kenneth & Melanie who said they could supply an SUV which I required, they also made it possible for me to pay by Debit card as I do not have a credit card.
All the staff at Sixt have been very helpful and they will be my first choice next time I require a Hire car

I've rented from Sixt in 4 European countries. They have always had great customer service, user-friendly website, great availability of vehicles and a low price. Most recently in Italy, Sixt contacted me afterward with a damage claim on the vehicle I rented. Their email contained a report which had pictures of the vehicle with severe damage to half of the right-front fender. This damage did not exist when I returned the vehicle as neither the in-person Sixt rep nor I noticed it (the damage is the picture is so severe that we could not have missed it). The Sixt report is also signed by a female whereas a male rep assisted with the return process. I disputed the damage claim with Sixt. Their response said they cannot trust their customers to tell the truth and without pictures as proof, they assume customers are lying to them. They have threatened a lawsuit against me. Beware of renting from Sixt. There is a reason their prices are so low. They will charge you 4x the rental fee later on phony damage claim. Read other online reviews as they do this with a lot of Americans renting vehicles in Europe.

They are running a scam show. Never rent the car from them. They will deduct 1000 euros from your account without even giving any proper proof. They will loot you like anything.

If I could rate this no star I would. We had a confirmation number for a car rental. We told the girl (Pearl) at the counter that my husband was the only driver. I paid with my credit card and she asked for my I.D. to verify. I even asked her if we should use my husbands card and she said no, she only needed my I.D. to verify the credit card. We told her we did NOT want no extra coverage because we have our own insurance. She even asked which company we had. When we asked for a receipt we were told they do not print out receipts they are emailed to us. When we received our email, Pearl had me as the primary driver and charged us for an extra driver. She charged us for a Roadside protection coverage. I called the company and filed a claim. I just received an email stating that they are not going to refund us for the extra charges. I feel we have been deceived by the representative and the company. We have never had a bad experience with any other company. We will never rent from Sixt again.

I will never rent from Sixt again. The company has outrageous hidden fees and is totally unresponsive to customer concerns. I have rented cars for many years -- never again with Sixt.

Just want to say what amazing service I got from Sixt car rental at FCO airport, and a special Thank-You to Francesca for saving the day. After the worst experience ever, and failed attempt, when trying to pick up the car I rented from "okmobility" at FCO airport, which I book through ECONOMY BOOKINGS, she went beyond her call of duty and helped my family and I find a car at an amazing price. Thanks Again!