Sittercity

I applied for work and hadn't submitted an i.d. for several days, meanwhile I was able to log in to my profile during that time until I finally submitted my I.d. when all of a sudden I wasn't able to log in to my account. My legal team will definitely follow up with this because this is outrageous!

I believe that I didn't consent to auto renewal when I signed up. They charged me more money every month after the initial month. When I called customer service trying to get a refund of the auto renewal on the same date, no one answered the calls.

Sittercity got me the job I currently have now, so from that perspective I really can't complain. Since I acquired that job, I've had 5 other people reach out to me asking for my services which was awesome! I will say though, before all that, I applied to about 4 jobs and never got a response. I feel that you almost have to wait for a parent to reach out to you instead of applying for the job yourself which sounds a little backwards but that was my experience. Babysitters and nannies are in high demand right now, so don't sell yourself short by asking for only 8-10 dollars an hour. You're worth more than that, and most parents on Sittercity offer more than that :) Also, there are several posts on Sittercity that ask for you to be CPR certified. They are usually higher paying jobs so I'd recommend getting it done! I did it and it was just 4 hours of an evening. I think that wraps it up. Sittercity is really a great service! Give it a try :)

Hard to contact customer service when help is needed and very little if any help provided when finally getting in touch with representative.

Sittercity was a huge waste of my time. I only had a nanny for 3 months and all because I forgot to ask my daughter's aftercare person about being open for Thanksgiving week. She doesn't want to keep my daughter for me anymore or take her to school, on Mondays and Tuesdays anymore. This is the second time that this nanny has done me like this. Sittercity is a disaster and now I am on my own finding someone else to watch my daughter. I am starting Prime Month in a few days and starting my 2nd job today.

The company charged me for 1 year of service with no notification and will not refund it even though I will not use the service. This is unethical practice and I recommend anyone thinking of using them stay away.

Ever since I made a Sittercity account my references and I have been harrased by scammers. I get three out of state calls a day and so many scam messages. When I had a Care.com account years ago I lived in NYC so it was a lot easier to find well off families to watch their children. Now I live elsewhere and the only time I finally thought I found a family the mother wanted to meet me at a strange address, wouldn't speak to me on the phone, or text me. Obviously that is very sketchy. Now my references are very annoyed that they are being harrased. When I spoke to care.com about it they said there was nothing they could do to help. Also, the site wants money from you so you can have a more in detail background check. That is a way to get someone to pay unnescary money, most felonies are available on the internet for the world to see, unless the sitter hired a million dollar lawyer to hide it from the mad majority to see. Yet, what you are convicted of will not leave. I'm very dissapointed in the entire website, as well as care.com. I understand that they're are good families and sitters on both, but the amount of texts and phone calls I get from scammers is driving me bonkers. I would never have a in detail background check ever on that site, even having a photo of myself on there makes me nervous.

You get no responses unless they are scammers. I had someone, obviously from another country, trying to scam me by asking for my bank information. Came up with this ridiculous story. You'd have to be an idiot to believe it but I guess people actually do. It doesn't say when the ad was posted so you don't know if you're applying to jobs from ten years ago or two days ago. Just a horrible experience.

I have applied to over 20 ads for babysitters within the last 3 months. Not one single person has ever responded. That's not realistic. This site seems to be a real scam. I emailed and asked what's going on...was told oh you just have to answer as many postings as possible. Not when half of these postings are " supposedly" within 10 miles of me, have I not gotten at least 2-3 replies! Complete waste of time!

The site appeared to be a great resource, I found a number of sitters that met my need. On paying for a subscription I contacted each of the listed sitters. None responded. Of the sitters that contacted me, none met my clearly stated condition (speaking a particular language). These were stale, fake listings, or sitters who did not read. This was not useful.

I have never had so many parents be so unprofessional on any site or agency I have ever worked for-people scheduling phone interviews or in person and just not showing with no message to cancel. Maybe its the anonymity of the whole site that makes parents think this is ok behavior, but its just plain rude. If you no longer need someone or have to reschedule-just email. Send a text. Call.

It disturbs me to read a review about babysitting from a 12 year old that is using an internet service to find work in a strangers household. (Look below on this page) I hope that the parent went with the 12 year old or the babies were dropped off at the 12 year old house with parental supervision. However after calling and inquiring about this, apparently minors as little as 12 can use this internet service without parental supervision as long as the parent of the minor checks off a disclaimer box. I AM NOT OK WITH THIS!

I spend money for basic criminal check because apparently that's the only way to complete your profile? Weird. But anyway, I got charge and minutes later, I got an email saying something went wrong with my payment EVEN THOUGH I GOT CHARGE. It's stressful and not worth it to try. Customer service sucks, everything sucks and never get my money back.

In 2013, I opened an account to find a nanny for my children, I have the job posted for maybe two weeks, and posted the job. Thought that with an non-active job that I wouldn't be billed for 10 years. Part of it is my fault for not checking, but the only communication I have record of from them is in 2013. Every single time they billed me they never sent me a follow up email or invoice. This is the worst company, they will do nothing to refund my money it's just a scheme to make money without doing anything.

I love Sittercity. Over the years they have been responsive to each customer support inquiry I've made which is very important. They do their best to help check things out for both job seekers and those looking to hire. There are opportunities for everyone on Sittercity. Well-maintained and classy website.

I signed up for their one month plan in August. Considering they give the option of 1 month, 3 month and 1 year, the scam they are running is getting people to choose the one month option and then auto billing them. They then refuse refunds and claim it was clearly stated. I purposely went with this site because it didn't have a recurring fee and now I've been charged for 6 months of a service I didn't intend on using. I am planning on reaching out to the better business bureau on Monday. Ridiculous.

I have been with Sittercity for 7 yrs. I have never had any problems. Just my background check a little slow. I have excellent reviews from parents. I love that I can provide childcare to families and get to know the children I take care of. The company's specialist's always help me and are courteous and professional. Communication is key when working with families. So far so good! I will remain a Nanny/Babysitter on Sittercity!

Customer Service, Specifically Jessica G, is no help. Take note of alllllll these reviews of sitters who have done an amazing job and got bamboozled by SitterCity. Silly that a background check is a more important way to authenticate a person rather than an ID, social card, or 5 star reviews. Such stressful customer service and situations. 10/10 would not recommend

Pure scam and filled with so called Nannies/babysitter who are not really looking for work! They post their schedule with ridiculous hours! You reach out to interview after they respond to your listing, then you hear nothing back. Canceling my subscription asap! Care.com is just as bad!

Do not use this service. Even when you cancel the company keeps charging your card. I've tried reaching support multiple times for a resolution and never get a response. I haven't used this company in 3 years and this is the 3rd time they have charged my card for the premium service of $144, even after deactivating.

No job.
Deceived, conned, prompted into background check w a promise for refund.
Then no refund.
Ridiculous, cheap, deceptive, manipulative.

Sittercity Is an excellent side to find good people to take care of your kids and keep them safe. Pay good and you will find safe and excellent people that you can trust your children with. 5 years 5 star reviews kids and parents love me. Tiring but rewarding career.

We prefer Care.com. Many more applicants and easier to search. We never met anyone, much less hired them, from Sittercity.
Sittercity charges you a monthly fee of $35, never emailing you to tell you you are going to be charged, so if you don't cancel, you will get a monthly charge on your credit card with no notice from Sittercity. It should be illegal to charge a monthly fee without an email from Sittercity with a statement. I requested a refund, and they gave me back a third of what they charged me. Very disappointing.