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Sittercity
Questions & Answers

146 reviews

Here’s what buyers have asked with answers from Sittercity staff and previous consumers.

4
questions answered
0%
answered within 1 day
Question:

I have experienced just about all of the complaints mentioned! Has anyone ever rcvd their money back?

Answer:
NOPE! Sittercity's POLICY is to NEVER OFFER REFUNDS for ANY REASON. I have it i writing from their"customer service department". Filed complaint with 2 BBB's(my state and theirs - Chicago, IL) and the Federal Trade Commission(FEDERAL!). See BELOW for complaint info! EVERYONE WHO'S BEEN VICTIMIZED MUST DO IT! USE YOUR VOICE! STAND UP TO FRAUDS! DON'T LET THEM GET AWAY WITH IT ANYMORE! If not for you, for the next unsuspecting consumer. PLEASE! **The FTC encourages consumers to file a complaint whenever they have been the victim of fraud, identity theft, or other unfair or deceptive business practices. They can do it online, or by calling the FTC's Consumer Response Center at 1-877-FTC-HELP(1-877-382-4357). To report fraud, identity theft, or an unfair business practice, visit ftc.gov/complaint, click on the FTC Complaint Assistant icon, and answer the questions. **BBB, Chicago IL Address: 330 N Wabash Ave #3120, Chicago, IL 60611 Phone:(312) 832-0500 Also complain to the BBB in your state **To File a Complaint, Contact the Consumer Fraud Unit(Chicago, IL) by Telephone: To file a complaint with the Consumer Fraud Unit, call(312) 603-8700 during regular business hours from 8:30 a.m. 4:00 p.m., Monday through Friday. https://www.chicago.gov/city/en/depts/bacp/provdrs/consumer/svcs/consumer_fraud_complaint.html
By k d., over a year old
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Question:

How reliable is a client that makes a job offer through email and they have not spoken to you or met you. They like your profile and would like to extend a job offer site unseen. I know in this day and age everything is through email and text. But to trust someone with your children and in your home without meeting them seems a bit suspicious to me.

Answer:
Well I would be very careful if you haven't met the family or even meeting a family online or from craigslist. It best to work for a reputable agency that knows the clients, has their information and credit card on file. There are lots of scams going around.
By Michelle A., over a year old
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Question:

The back ground check that you complete, what level is it? It is similar to the back ground check that is performed on teachers, nurses, or anyone that comes in contact with children?

Answer:
Who knows if they even actually do the background check. Probably another way to make money off of people.
By Danie S., over a year old
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Question:

Why is a 12 year old allowed to babysit on Sittercity? Sittercity and Care.com both clearly stated they are not responsible for the safety of parents, caregivers or children. Why are parents allowed to give permission to minors by checking off a box on the website? That is irresponsible on so many level and borders on neglect and very bad parenting. No background checks are provided on parents or even a last name to caregivers when booking a babysitting job. The whole system is set up to protect the families and children to be babysat not the caregivers. I am hoping the parent of the 12 year old above that gave the 5-star review on this page went along with the 12 year old to babysit. However, according to customer service when I called it is not required for a parent to accompany a minor to babysit and the there is no age limit in place although most states have 12 yr old limit to babysit and each state has varying ages of babies and amounts of kids that a minor can watch. NO limits or details about this is provided from Sittercity or Care.com. This is so irressponsible on so many levels. Many parents as we all know, do not have any sense and will send minors out to babysit at a strangers home off the net. Dangerous, irresponsible and unethical. Just begging for a lawsuit.

Question:

How easy is it to cancel the sitter subscription service? Or are they one of those companies that just keep billing you.?

Answer:
Yes, they keep billing even though I cancelled my subscription.
By Magdalena M., over a year old
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