K D.’s Reviews of Sittercity & more

k's Profile

Review 1
First Reviews
0
Votes 3
Thank Yous 0
Fans 0
Profile Views

276

Contributor Level

Total Points

123

Sittercity

Childcare

“Sittercity = FRAUD! REPORT them.”

8/2/20

• Updated review

Sittercity's POLICY is to NEVER OFFER REFUNDS for ANY REASON. I have it i writing from their"customer service department".
I Filed a complaint with 2 BBB's(my state and theirs - Chicago, IL) and the Federal Trade Commission(FEDERAL!). See BELOW for complaint info! EVERYONE WHO'S BEEN VICTIMIZED MUST DO IT! USE YOUR VOICE! STAND UP TO FRAUDS! DON'T LET THEM GET AWAY WITH IT ANYMORE! If not for you, for the next unsuspecting consumer. PLEASE!
**The FTC encourages consumers to file a complaint whenever they have been the victim of fraud, identity theft, or other unfair or deceptive business practices. They can do it online, or by calling the FTC's Consumer Response Center at 1-877-FTC-HELP(*******357). To report fraud, identity theft, or an unfair business practice, visit ftc.gov/complaint, click on the FTC Complaint Assistant icon, and answer the questions.

**BBB, Chicago IL
Address: 330 N Wabash Ave #3120, Chicago, IL *******
Phone:*******500
Also complain to the BBB in your state

**To File a Complaint, Contact the Consumer Fraud Unit(Chicago, IL) by Telephone: To file a complaint with the Consumer Fraud Unit, call*******700 during regular business hours from 8:30 a.m. 4:00 p.m., Monday through Friday.
https://www.chicago.gov/city/en/depts/bacp/provdrs/consumer/svcs/consumer_fraud_complaint.html
Good luck and sorry for your loss$$

Comments (0)
53.3K Views

Helpful (2)

Thank you

Sittercity C. – Sittercity Rep Over a year old

Hi there, thank you for addressing your concerns. As we previously mentioned, all of our Premium Membership plans are subscription based, which is stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members can cancel their subscriptions at any time. If you have specific questions regarding your account, please contact us at support@sittercity.com Thank you.

“They have been charging me FOR SEVEN YEARS and I haven't used their service in IN SEVEN YEARS!”

2/27/20

• Previous review

What a@*^$% SCAM. I used their site and paid for a yearly for 3 years off and on. During that time they charged me AND I PAID for yearly subscriptions. THEN they ALSO charged me AND I PAID for both quarterly and monthly subscriptions ON TOP OF THAT without my noticing - because I (stupidly) gave them my credit card, which they put on direct auto pay. In 3 years I received only 8 applicants which is not only a HORRENDOUS PRODUCT, but totally NOT worth the money. In addition, I CANCELLED! THEN they doubled my fee and upgraded me (after I cancelled) even though I haven't used their services or EVEN LOGGED INTO THEIR SITE, for SEVEN years
THEY HAVE BEEN CHARGING ME FOR S E V E N years without my consent, permission or knowledge (I don't do the household billing and my spouse didn't catch it until now)! SEVEN &#$@ing YEARS! PLEASE WARN EVERYONE YOU KOW!

Tip for consumers:
DON'T DO IT!!!! They'll steal your $$$$$!

Products used:
this is a nanny/babysitting matching website. I posted periodically, was overcharged for the services I did want. Was double and triple charged for months DURING a yearly memberships. THEN they doubled my fee and charged me for SEVEN years AFTER I cancelled!

Sittercity C. – Sittercity Rep Over a year old

Hi there, thank you for your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. If you have any questions regarding the charges on your account please contact our Customer Success team by email support@sittercity.com.