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Paige J.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Baby & Kids

Member since January 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    28

Review Distribution

1 Review by Paige

1/29/21

This organization should be ashamed. I cancelled my membership but it continued to auto renew. When I called in to cancel they would not issue a full refund. I asked to speak with the head of customer support they refused. Terrible treatment and fraudulent behavior during a pandemic.

Tip for consumers:
Never trust this organization and never allow them to auto-renew. They will continue to charge after you have cancelled

Products used:
babysitting locater services

Service
Value
Returns
veronicat20
Sittercity C. – Sittercity Rep

Hi Paige, thank you for taking the time to leave your feedback! I'm sorry to hear about your disappointment with your membership on Sittercity. We don't escalate billing-related manners to our management. When you reached out, we were able to process three full refunds of $37.10 back to your account. All of our Premium Membership plans are subscription-based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team.

Paige Has Earned 3 Votes

Paige J.'s review of Sittercity earned 3 Very Helpful votes

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