Paige J.’s Reviews of Sittercity & more

Paige's Profile

Review 1
First Reviews
0
Votes 4
Thank Yous 0
Fans 0
Profile Views

147

Contributor Level

Total Points

Childcare

“Scam - Continued to Auto Renewed After I cancelled my membership”

1/29/21

This organization should be ashamed. I cancelled my membership but it continued to auto renew. When I called in to cancel they would not issue a full refund. I asked to speak with the head of customer support they refused. Terrible treatment and fraudulent behavior during a pandemic.

Tip for consumers:
Never trust this organization and never allow them to auto-renew. They will continue to charge after you have cancelled

Products used:
babysitting locater services

Service

Value

Returns

Comments (0)
41K Views

Helpful (4)

Thank you

Sittercity C. – Sittercity Rep Over a year old

Hi Paige, thank you for taking the time to leave your feedback! I'm sorry to hear about your disappointment with your membership on Sittercity. We don't escalate billing-related manners to our management. When you reached out, we were able to process three full refunds of $37.10 back to your account. All of our Premium Membership plans are subscription-based. Once the subscription is upgraded to our Premium membership, it automatically renews unless canceled and is non-refundable, as stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team.