Bad customer service. Sitters don't reply. Don't waste your money. Bad customer service. Sitters don't reply. Don't waste your money.
Terrible customer service, definitely a scam.
Wouldn't help me at all without buying package.
Stay FAR away
Hi Deirdre, thank you for your feedback and we apologize that we were unable to assist you with your needs. We hope to assist families visiting from outside the US in the near future.
We canceled our service only to realize 18 months later they were still billing us. No help at all in getting this resolved. Stay away!
Overview
Sittercity has a rating of 1.3 stars from 146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sittercity most frequently mention customer service, background check and credit card. Sittercity ranks 54th among Childcare sites.
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- Chicago, IL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julia, we're very sorry to hear that you have not had success while using our site. Because Sittercity is simply an online meeting venue for families to connect with independent sitters in their area, we cannot provide any guarantees. The sitters on the site are not our employees and they independently network on our site. Depending on the location and timing, sitters can be more or less active and it's ultimately up to each individual sitter to decide whether or not they would like to respond. However, we absolutely do stress the importance of (timely) responsiveness and professionalism to all of the sitters on the site.