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Leading destination for customer ratings and reviews of businesses. 200+ million customers helped. Search reviews of 130,000+ businesses to find the best.
Sitejabber Reviews Summary
The company has garnered a mixed reputation, with many customers praising its platform for providing reliable information and fostering consumer protection against scams. Users appreciate the user-friendly interface and the speed of review posting, which enhances their shopping confidence. However, significant concerns arise regarding usability issues, including login difficulties and the inability to edit or delete reviews. Additionally, suspicions about fake reviews and inadequate support responses have been noted, leading to frustration among users. Overall, while the company serves as a valuable resource, improvements in customer service and platform functionality are essential for enhancing user satisfaction.
This summary is generated by AI, based on text from customer reviews
I still enjoy the site, but I see that my negative reviews have been removed by companies who claimed I did not make a purchase. My negative experiences led me to not making a purchase, so I think that is kind of garbage. I made sure to post my bad reviews on different websites, and to note that they are basically trying to inflate their reputation for this method. Roomster and Ultius, you are not going to get away with it.
I didn't realize it could be so entertaining and calming to compliment and complain about my customer experiences.
This website is pretty good to see what people think of products, brands, and websites. It's pretty useful
Hi there Emily, thanks for sharing your experience with Sitejabber.
Seriously? I can't change my email address in my account settings? The only way is to delete my entire account and all of the reviews i've written (only 1, now 2, but still) and start a new account with the email address I use now? I guess I'll just unsubscribe from everything and forget I ever had the account, so my reviews can stay up after I'm gone.
Oh the irony of writing a bad review for a site review site.
Hi there! We would be happy to update your email address for you. Just shoot us a message at support@sitejabber.com and we'll get that taken care of.
SITEJABBER - awsome experience. I never expected a response from my review. Immediately after posting on Sitejabber - Customer Service emailed they would refund my money. You have restored faith back into online ordering. Greatfull- keep on keeping on.
Hi Pamela, thank you for the wonderful review!
In the middle of writing a review and your site refreshed and I lost all that typing. I did not do it so somewhere between here and there something happened.
Perhaps an autosave feature along with a go live button might help.
OH well.
Build your own internet credibility here. Where rating exchange is really made easy, quick and prompt at Sitejabber.
Hey Yahya, thank you.
Site Jabber is one of the best sites ever. Just read the reviews. If there is a problem contact them you will be surprised at how quickly they reply and salve the problem with you. #1 site. Bryan Benson
Hi Bryan! We’re glad to hear that you’ve found this site helpful.
I want off your list. Thought I was giving a review for a creditable company! TAKE ME OFF YOUR LIST! I do not wish to hear from you!
Hi Tina,
You can adjust your email preferences via your account settings at https://www.sitejabber.com/account
If you have any other questions or concerns, please let us know!
Here's what sitejabber does:
1) Wait for a regular citizen (such as myself) to leave a poor review for a web site
2) Send an email to said web site saying, "You got a poor review. You'd better check it out! If you pay us $400, we'll start the process of ideally getting the poor review(s) removed.
3) My poor review disappears, except for when I'm logged in, thus giving me the illusion that people can see my review.
4) I complain to sitejabber, who acts all innocent and claims a glitch, and they put my review back up.
5) A day or so later, lo and behold, my review is gone again.
Hi Meg, we know this is from a while ago, but we appreciate the opportunity to provide some clarity. Businesses cannot pay to remove negative reviews, and reviews can only be removed if they violate terms (see https://www.sitejabber.com/faq#fake).
If you can’t see your review when logged out, this is likely due to our Review Filter and algorithm that attempts to display only authentic content by screening certain reviews. It’s applied to every review, positive or negative. The filter isn’t perfect, but it is dynamic and always learning. As a result, you may see reviews move in and out as the filter learns more about the trustworthiness of the reviews of a particular site. We apologize for any inconvenience regarding that review. If you have further questions, feel free to reach out at sayhello@sitejabber.com.
Apple products are horrible anyway, but honestly i have used them and don't mind them. It is however very unfortunate as much as you site jabbing apple lovers want it to be number one it is no where close. Horrible a site rating site just lets people pay to be on top of the listing. The put apple as number one under electronics? Um the rating is like a 3 and a half if your lucky. This site is pathetic. So is corporate companies like apple get the F over yourselves! And best buy aka worst buy ever is number 3 hahah i doubt they have anywhere close to that high of ratings. Rip off companies paying other rip off companies to make believe each other is number one. Its a high five high jack move if ya ask me.
Hi there, we appreciate the opportunity to address this. The businesses featured in each category are based on a wide variety of factors, including star rating and number of reviews. Businesses cannot pay to be ranked higher.
The title says it all. You can see it by looking at some reviewers history and you'll see page after page after page of five star reviews. FAKE!
Hey Jay, we apologize for the frustration this has caused. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved.
Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake
My go-to for website-company reviews. I can always find enough credible reviews that give me factual information, positive or negative, and it's helped me greatly in my choice of so many businesses.
Thank you for sharing your experience, Harry!
Great content made by good professionals. Probably one of the best sources of information you can have today.
We're appreciative of your feedback, Pablo! Thank you.
I just wrote a review about MyHeritage and being new to sitejabber I had to sign up. When I got done, they were asking about my shopping habits! Why so you could start selling me stuff that I would then have to come on here and review? Come on! Ridiculous!
Hi Jay, review authenticity is super important to us. By requiring everyone to sign up for an account, we can ensure that reviews on sitejabber.com are from real people like you (and not bots). Providing additional information about yourself, however, is completely optional and is only used to help improve and personalize your experience on our site.
Love it, was very helpful. I've always been funny about ordering things online, I know u cant guys trust the reviews u read either but this site helped and reassured me
Thanks, Kimberly – we’ve got your back!
This review site is pretty straight straight forward to use. It was easy to create an account and, just like google reviews, I could post what I wanted to online. I would recommend this platform to many people doing online reviews.
Thank you so much for your review, Stella. We appreciate you!
Just found this site the other day. I am glad I did as I find it very useful, and I am now promoting it on my own site as a normal link. I like to promote things I find useful that are ads free & may be useful to others. I really like this site as its easy to navigate, use, and post. Thank you very much to the owner/webmaster for a great site & service. Hope your around for many years to come.
Thank you so much for taking the time to leave a review, Tony!
This short note is to thank all of your Consumers for, the their valuable time, reading my reviews and Hope it made a difference and saved them some money and made them weary to what goes on in online market. I did make mistakes and by letting your readers know I hope I could make a dent in their savings.
Thank you, Sitejabber Consumers..
We're so glad you've found our site helpful. :)
I have read comments that sitejabber has some fake reviews but I would challenge that notion. I have been on the site quite a while and find most reviews have integrity and fairness. I use the site when I am thinking about online information and it has done right by me many times. In my humble opinion, the naysayers are misguided and missing out on a useful resource. Sure, there will always be the odd one who creates mischief because they can, which I find anywhere. It's all about discernment.
Hi there! Thank you so much for your wonderful feedback, CJ.
They are providing really very awesome service. Great accuracy in theri answers. I recommend to everyone.
Thank you so much for your review, Suraj.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there, although this is from a while ago, thank you for sharing your experience. Reviews are not removed unless they are against our TOS. Instead, missing reviews might have been filtered since Sitejabber utilizes a Review Filter and algorithm that aims to show only real, helpful content. If you have further concerns please email us at sayhello@sitejabber.com.