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I just wrote a review about MyHeritage and being new to sitejabber I had to sign up. When I got done, they were asking about my shopping habits! Why so you could start selling me stuff that I would then have to come on here and review? Come on! Ridiculous!
My phone is for texting only. I dont take calls and I very very rarely make calls. So I signed up to MyHeritage because a genealogical site mentioned them and I thought why not. I started to get smart matches or something like that. So I would confirm their info matched mine but would be directed to their buy a package site. Every time I tried to confirm someone I got redirected. I dont know if these people were confirmed or not and now I dont care!
Then I started to get calls! I looked up the number and it was from MyHeritage. I did an online chat with Sarah who told me that I didnt finish confirming my order. I told her I didnt order crap and then the chat abruptly ended. I guess she didnt like the word crap. I could have used worse but I didnt.
I gave my number for receiving text messages from other users NOT for marketing. I dont know anything about the site or if it is good or bad but I would give negative stars solely for them calling me just to make a buck or however much they charge.
Dear Jay D.
I'm sorry to read your low star review and to read about your negative experience.
MyHeritage offers many tools that offer assistance with genealogy research. One popular tool is the smart matching feature you describe. This feature will match information from your family tree with the billions of profiles available in our database. Many of our members do find value in such a feature and it does require a subscription. That said, it is ultimately your choice to purchase a subscription and you may very well research your family tree manually with the free membership you have. A free basic membership is recommended if you are just starting your research.
With regards to the phone call you received, I absolutely understand how frustrating it may be to be contacted out of the blue without expecting it. In contacting our members, our intention is to promote the best membership that fits your research needs and budget using the various tools we provide. Although many people do benefit from hearing about our latest promotions and different subscriptions, the most important thing for us is your overall satisfaction and research experience. Therefore, Upon your request, I can notate your account's membership with great importance to not receive any contact from us unless requested otherwise to prevent this from happening again.
Please feel free to e-mail me personally if you are interested in that or if you have any questions at rafael.vipsupport@myheritage.com at your nearest convenience.
Sincerely
Rafael
MyHeritage
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Hi Jay, review authenticity is super important to us. By requiring everyone to sign up for an account, we can ensure that reviews on sitejabber.com are from real people like you (and not bots). Providing additional information about yourself, however, is completely optional and is only used to help improve and personalize your experience on our site.