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SilkFred Reviews Summary
SilkFred has a rating of 2.4 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. SilkFred ranks 168th among Women's Clothing sites.
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I'm so happy with my new dress! It arrived on time and fitted perfect. I have spent ages browsing the website and there are so many gorgeous items! Will definitely purchase something else again soon. Five stars!
Really nice selection of clothes and great customer service and communication regarding stock and sizes
Your feedback is really important to us so thank you for leaving us such a great review! - Faye, SF Team x
Very please with the customer service I have received regarding a return. Efficient and helpful. Thank you
I am so pleased we were able to help you with your query Sara. Thank you for taking the time to leave us such a great review:-)- Faye, SF Team x
All products I've purchased have been perfect everytime. Delivery prompt and customer service top notch!
This is so great to read Toni! Thank you for leaving such a lovely review- Faye, SF Team x
My daughter pointed me to this web site and I'm so glad she did. I ordered a shirt and 3 maxi-dresses(for choice) and kept 2 of the dresses as well as the shirt. They're good quality for the price and very stylish. I'm over 60 and am delighted to find such a range of choice... there were plenty of styles to suit all ages. I'll certainly be visiting again!
Welcome to SF Kate! We love reading feedback from our customers (it's how we built SilkFred!) so thank you for leaving such an amazing review- Faye, SF Team x
Loved my items, value for money and great quality. I had a question about my delivery and Helen answered it quickly and competantly. Great service.
Thanks Silkfred!
This is such a great read and I am so pleased Helen was able to help answer your query. Our team are available 7 days a week for any help you may need:-)- Faye, SF Team x
I ordered a dress for delivery to Spain. After 50 day of waiting I contacted Silkfred just to let them know that i was not in receipt of my item(knowing that packages from the UK to Spain can take a long time!)
Within minutes I received a mail letiing me know that they would look into the matter and report back. The next day I had my answer to why i had not received item and a refund the same day.
That's the way to handle issues, promptly and no quibble.
Thanks Silkfredx
Thank you for taking the time to leave us such a lovely review!
It's great to hear we were able to help you quickly and efficiently:-)- Faye, SF Team x
Brilliant online retailer! I was trying to an find an outfit for my friends birthday meal, had some great advice and received everything quickly and everything fit just perfectly, brilliant online fashion retailer, thank you Silkfred x
We love helping our customers pick out the perfect outfits for their event ahead:-) Our team are on hand with styling advice and product questions for whenever you may need them. Don't forget to tag us in your pictures, we would love to see:-)- Faye, SF team x
I ordered several dresses which were beautiful, but unfortunately, they were far too long for my height. However, due to quarantining from our holidays in Spain, I was unable to return the items in the required time. I wrote to Customer Services, and a lady called Helen couldn't have been more helpful if she tried. The total order was a large amount, and thankfully they have agreed to return the refund. Helen was very pleasant, friendly and resolved the matter within minutes. I have previously ordered from Silk Fred / Dancing Leppard and I will continue to order clothing with them. Thank you Helen.
Helen to the rescue;-) This is a really lovely review to read and I am so pleased to see we were able to assist you further with this. Thank you for taking the time to leave a great review- Faye, SF Team x
Wonderful products and even better service from the SilkFred team.
I had to return an item simply because it didn't fit and it was handled so quickly. Not many places offer such great customer service these days and it is refreshing.
Other products I have bought from them were great too!
Thank you for leaving such a fantastic review Sam!- Faye, SF Team x
Sent an item back, unfortunately my husband didn't pay for tracking. I have queried with Silkfred who say they haven't received the item back. It has been a month and considering GAP and Joules have refunded me for returns that weren't tracked, I'm finding it hard to believe that Silkfred haven't received my item. I won't be buying from them again, am so disappointed.
I knew when ordering through SilkFred and get multiple different deliveries. However, the return policy is based on each individual item, so you have 14 days to notify SilkFred from the delivery date of EACH item, this is not stated on their website. This wouldn't be so much of a problem if they all arrive at similar times, however, my parcels arrived over a space of 2 weeks. So when I requested a return after everything arrived I was not able to do so for most of the products. I have been in touch with customer services and even though I am still within their 46 day send back period they will not allow the return. So if I sent the products back they would be in time, but the only answer I get from customer services is no. I will not be ordering again and will be publicing the awful customer services on every website possible.
I'm quite shocked at some reviews as I've had probably 20 dresses over last 3 years and the ones I've sent back (usually as I've ordered 2 different sizes) have been easy to do and refund has always gone in my account no issues. Online customer service great and I love their dresses.
The quality is actually better than I expected for the price and I will definitely order again. A few issues with shipping and customer service (although some of the team are great!). The next day shipping wasn't reliable in my case, and the standard shipping took 4 business days. Make sure you are organised if you need things in rush!
Ordered couple of items, returned them both (due to really small size) on the same day and time to the correct address'. One of the returns was refund straight into my bank account but unfortunately still waiting for the other. I've contacted customer service, which they said they have received my return but allow 7 working days for the refund, still waiting...
I have emailed countless times to return an item to Silkfred as no where can you get into 'My Account' which they ask you to do before printing label to return item. No one comes back to you to help and also there is no contact telephone number to speak to someone which is very odd. Would not use them again.
Hi Christine, I am really sorry to hear this. We respond to all emails within 24 hours so I am sorry to hear you haven't had a response. If you haven't managed to sort this, please email hello@silkfred.com FAO Tamsin and I can ensure this is sorted for you. Thanks, Tamsin@ SilkFred
My first order fromSilkFred was beautiful. Lined and lucious and well cut. Quality for the money so I ordered again. This time did nearly 30.00 with postage I got a tip that was worth a fiver on a market stall at best. Poor cut, no lining, no label and no elasticity where it should have had it. Honestly the two garments could not be more poles apart. So who is checking out the suppliers for quality? It's important to your brand surely? I won't risk ordering again. For 28.00 it's shocking - honestly look at the photo. Like a shapeless rag.
Hi Cathy, I am so sorry to see this. We take all feedback like this seriously and I would like to look into this further with the brand and this is not how we expect our customers to receive their items. Please could you email hello@Silkfred.com FAO Tamsin so I can look into this further. Thanks, Tamsin@ SilkFred
Thank you SilkFred, all the pieces I've brought have been Amazing, they are always a great fit and great quality and I feel amazing in them, and they always stand out in the crowd. Xx thank you sooooo much. Bex
Thanks so much for taking the time to leave a great review Rebecca, we really do love to hear your feedback. Tamsin@ SilkFred
I cant comment on clothing as dress i ordered i cancelled. Customer service was excellent when i spoke to a very pleasant lady on the phone to cancel my order, i was kept informed by email and in a very short time i had my money refunded many thanks E Jones
Thanks so much for taking the time to leave a great review Evelyn! Tamsin@ SilkFred
I separately ordered 2 £60 dresses in 2 sizes... they both arrived so creased would need washing and ironing before fit to wear, the fabric had a horrid smell and the belt on one was a different shade to the dress. I contacted customer services and they did apologize and send me a free return label. I was put off ordering again by this as the postage was £10 alone. However they offered me a 50% discount off my next item, I was inundated with emails and after a few weeks decided to give them another chance & ordered a blouse. It was £18.99 so with discount only £9.40, but £4.40 postage.It arrived in a crumpled plastic envelope like something off EBAY and was so small(size 14)didn't even fit my size 8 daughter. Was then going to cost me another £4.50 to return recorded, so I contacted customer services and did receive a return label. 2 days later I received an email saying the item was returned and my refund of £4 would be processed in a few days... so after even more emails I'm chasing my refund of £9.50. I definately will not be using Silk Fred again. Too costly postage for delivery &returns and no idea what will be delivered to you.
Hi Debbie, I am so sorry to read this. Please be assured we have made huge changes to our returns procedure recently which has had great feedback from customers. If you could confirm your order number for me, I would like to look into your issues with your items further. Thanks, Tamsin@ SilkFred
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Thank you for taking the time to leave us such a lovely review, Jo! Let us know if you need any help finding that perfect outfit;-)- Faye, SF Team x